Develop People. Improve Performance.
The Latest in Hospitality Training
According to statistics gathered by the National Restaurant Association, the hospitality industry experienced its fourth consecutive year of rising turnover in 2014. At 66.3%, we are 20% higher than other industries, and quick service is a nightmarish 140%. While the recent recession years saw an all-time low, associates are no longer hesitant to take flight if they are unhappy and unengaged. It’s no secret that this scenario wreaks havoc on our businesses by escalating costs in recruitment...... Read More
Smart organizations proactively build retention and momentum into the orientation and onboarding process “Today, more than ever, if a company is bleeding people, it is bleeding value.” —Marcus Buckingham Last month, this column examined the essential best practices of recruiting and attracting high-performing foodservice managers and crew. This month, let’s take a deeper dive into the next step of the process: Successfully hiring and transitioning new employees onto...... Read More
“What’s next?” That’s what Colby Hutchinson of Best Western International asked the other attendees at our CHART T3 conference in Napa earlier this year when receiving his pin for completing all twelve of the sessions in our Hospitality Training Competency Program. Although it was a years-long process for him to participate in the different workshops, Colby was already looking toward the future and wondering about new challenges he could tackle in his quest for lifelong learning....... Read More
Millennials are much more productive than they are given credit for. They are highly engaged in any meaningful work that aligns with their passions, and are socially conscious and loyal to organizations that value a culture of caring. Being the first generation to grow up with computers in their homes, millennials are technologically proficient and inherently effective networkers and communicators of your brand, making them natural recruiters of top talent. I became interested in learning more about...... Read More