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The Latest in Hospitality Training

  • Simple Behaviors Help Hotels Wow Guests, Co-Workers

    Posted August 26, 2015 in Member Blog

    During an employee orientation at a large resort/conference hotel where I once worked, the general manager raved about his experience at a local, very casual restaurant with doors for tabletops, chicken-fried steak on the menu and a BYOB policy. His expectations of the place were very low when he walked in, but then he proceeded to tell our new employees how this humble restaurant blew him away with its customer service.   High-performing organizations, such as Disney and Ritz-Carlton, are...... Read More

  • Nix the Talking Heads for More Engaging Training Videos

    Posted August 26, 2015 in Member Blog

    It's OK to admit it. Property managers can't relate to our corporate training videos and often are skeptical of them. "That will not work in my property with my employees," they'll say. And for associates, that skepticism is likely even higher. Training videos tend to not be realistic or particularly effective because they use scripted talking head actors and show only the latest, greatest properties. We can do better. There are hundreds of cable TV reality shows and other sources of inspiration...... Read More

  • World Manager joins as Silver Sponsor of Council of Hotel and Restaurant Trainers (CHART)

    Posted August 26, 2015 in News

    Westfield, NJ (August 26, 2015) – The Council of Hotel and Restaurant Trainers (CHART announces a new sponsor relationship with World Manager.  “The addition of World Manager as a silver sponsor provides CHART members access to a platform to track and monitor their training programs,” said Jason Lyon, CEO & Founder, Boondocks Hip and CHART president. “Working together to provide the latest tools so employees...... Read More

  • Monique Donahue Appointed to New Education Strategist Position

    Posted August 26, 2015 in News

    August 26, 2015 – The Council of Hotel and Restaurant Trainers (CHART) is proud to announce that Monique Donahue has been appointed to the newly-created position of Education Strategist. This two-year volunteer position is responsible for developing and implementing a strategy to keep CHART’s hospitality training competencies up-to-date and relevant for its members, overseeing the evolution of CHART’s educational platform, and ensuring that the focus of that platform is incorporated...... Read More

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