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The Latest in Hospitality Training

  • CHART Talks: "Brief Blasts of Brilliance" #13 - Delivering Happiness

    Posted December 4, 2014 in Member Blog

    In Atlanta, I shared why it's important that your employees, who are your best brand ambassadors, are happy and like their job. It's key that you create a sense of community and engagement.  By focusing on your core values, by making them happy and engaging them; you will achieve success.  Take 10 minutes to watch my video.... Read More


  • Napa: A Place That Cultivates Learning

    Posted December 4, 2014 in Member Blog

    Napa, California, is known for many things. Most people, of course, think of it as the source of the most spectacular wines produced in North America. Its dry, temperate climate and the unique diversity of its soil provide the perfect setting for growing many different varieties of grapes, and as a result the valley has become the home to over 400 different wineries.    In addition, the region has become synonymous with world-class cuisine, as it features a multitude of creative chefs...... Read More


  • How to Train Managers to Make the Right Hiring Decisions

    Posted November 17, 2014 in Member Blog

    Promoting an associate to a managerial role or filling a long-vacant leadership position is always exciting, especially for those of us in training and development.  We are happy to have a key position filled, and sometimes we make assumptions about what the incumbent may or may not have in their supervisory toolkit.  Specifically, we may believe these new managers inherently know how to interview job candidates.  Recently, CSM Lodging conducted training with hiring managers and focused...... Read More


  • Well trained employees, not unlike fine wine

    Posted November 8, 2014 in Member Blog

    Recently I had the opportunity to tour a winery in Napa, not far from the upcoming CHART 89th Hospitality Training conference.  I couldn’t help but notice a similarity in all of the intricacies to wine making compared to training and developing employees.  Wine makers will tell you there are endless ways of creating wine and all deliver product of varying degrees of quality. Growing the grapes and attracting quality candidates… As our guide walked us through the vineyard...... Read More


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