Develop People. Improve Performance.
The Latest in Hospitality Training
Posted October 13, 2014 in News
October 9, 2014 (Westfield, NJ)—Investing in training is important to hospitality organizations and restaurant and lodging companies’ bottom lines, says a new report released by the Council of Hotel and Restaurant Trainers (CHART) and People Report, a TDn2K company. The report, 2014 Trends in Hospitality Training & Development Study, serves as a benchmark for training and development practices. The full report and one-page infographic are now available for download at www.chart.org. “We’ve...... Read More
In Atlanta, I shared with you (in 7 minutes) the importance of working with your team to find the ONE acronym to covey your training message throughout your company. For us at Ovation Brands, it's S.M.I.L.E. Watch this quick video to find out what SMILE is an acronym for and how we build upon it within all departments.... Read More
When I first signed up for Twitter a few years ago, I primarily used it as a communications tool to keep in touch with friends and colleagues who I hadn’t seen in a while and who didn’t have a Facebook account. Recently, however, I find that I use Twitter much more as an information-gathering service, checking my account several times a day to find out what’s happening in the world, especially with regards to hospitality and training & development. For those CHART...... Read More
Training and development goes beyond just focusing on core job skills or teaching everyone how to implement the latest promotion. It is also about focusing on personal development - more specifically, a focus on health and wellness. At Marriott, we consider ways our training programs can make a personal impact! Here is a recent example from one of our senior leadership courses. In June 2014, we provided each participant with a Fitbit wristband to conduct a two-month test to evaluate how active...... Read More