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The Latest in Hospitality Training

  • CHART Talks: "Brief Blasts of Brilliance" #18 - Moving Beyond the 'Like'; The New Real-Time by Doug Busk

    Posted March 23, 2015 in Member Blog

    Move beyond Social Media to Social Reality. In Doug Busk's CHARTtalks session at our Atlanta conference, he shared that consumers are now providing you feedback directly and expect someone to be listening and responding to their compliments and complaints. Watch his video and learn how you can create planned real time marketing and spark conversations with your consumers. ... Read More

  • Interviewing for Hospitality

    Posted March 20, 2015 in Member Blog

    Back in 2013, I wrote a blog post for CHART’s website titled “Hiring for Hospitality” ( in which I discussed recruiting and hiring strategies that hotel and restaurant managers could use to find the most qualified employees for their businesses. As a follow-up to that post, below are twelve strategies that your managers can use during candidate interviews to ensure they are getting the best possible new hires.  This list includes a mix...... Read More

  • Partnership IS the New Leadership

    Posted March 10, 2015 in Member Blog

    At CHART’s 86th Hospitality Training Conference, which took place in the summer in 2013 in Miami, we were extremely fortunate to have Ty Bennett serve as our closing keynote speaker. Ty’s topic then was, “The Power of Influence,” and attendees began raving about him before he had even left the stage. Many touted him as the best speaker we had ever had at CHART, and he eventually received the highest scores ever for one of our keynotes on our  post-conference survey. Because...... Read More

  • CHART Talks: "Brief Blasts of Brilliance" #17 - Not Your Father's Leadership Model

    Posted March 10, 2015 in Member Blog

    There is a video of my CHARTTalks session in Atlanta that I urge you to watch. It's only 8 minutes long and if nothing else, you'll get some great hashtags to use! The workplace climate for managers and leaders has changed. No longer is it, "Tell them and they do it." Private lives are interchanged with work. The American Dream is not what it was.  Workers aren't striving for that gold watch. In the video, I share some tips on how you can lead and be successful in this new climate. Make...... Read More

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