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The Latest in Hospitality Training
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There's No Such Thing as a Free Lunch
Posted May 15, 2013 in Member BlogIt was an accident, I swear. I didn’t mean, at my very first CHART conference, to volunteer presenting a breakout session. My shameful confession is that I was simply trying to get a free lunch. Flashback to Boca Raton, 2003: I was a first time attendee, still trying to understand what CHART was all about. (I was a little intimidated by all the hugging, to be perfectly frank.) At the time, one of the conference days was deemed “lunch on your own.” However, for those who were willing...... Read More
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Why Do You Still Attend Those CHART Conferences?
Posted May 8, 2013 in Member BlogRecently, after mentioning our upcoming CHART conference in Miami, a friend of mine surprised me with a question. “Why do you still attend those CHART conferences?” he asked. I started telling him about the networking opportunities they provided, as well as the variety of training sessions, and he came back to me with three more questions: “Yeah, but couldn’t you just stay connected with the other members through social media? And couldn’t you just watch the...... Read More
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Invest in Yourself With Three Letters...CHT
Posted April 25, 2013 in Member BlogThe idea of getting a professional certification terrified me initially. What if I don\'t pass? How embarrassing! Will that mean I\'m not good enough for my job? Last spring I reached out to a couple of mentors (those whom already held the title, CHT), and was comforted in knowing the confidence they had in the program. At the beginning of the process, I thought having the three letters behind my name would confirm all of my hard work despite not having a degree in hospitality. I could finally hold...... Read More
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Hiring for Hospitality
Posted April 15, 2013 in Member BlogAs hospitality trainers, we are often called upon to work with new employees in our company’s restaurant and hotels. It becomes our responsibility to take these folks from “newbie” status and transform them into productive staffers who can make strong connections with our guests and positively contribute to the bottom line of the organization. In order to achieve this objective, it certainly helps if we are working with the best and brightest candidates possible. ...... Read More
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Assess Systems joins CHART as Silver Partner
Posted March 19, 2013 in NewsWestfield, NJ (March 19, 2013) – The Council of Hotel and Restaurant Trainers (CHART www.chart.org) announces a new sponsor relationship with Assess Systems. They will work together to further advance opportunities for those employed in the hospitality industry. "Assess System’s focus on employee development mirrors what CHART and our members strive for," commented John Kelley, CHART President and Chief People Officer & VP of Training and Human Resources at White Castle...... Read More
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CHART Announces Summer Conference in Miami
Posted March 12, 2013 in NewsHospitality Training Conference to Feature Industry Experts sharing Solutions and Ideas for Professional and Personal Growth ...... Read More
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Re-Branding Your Training Dept.
Posted in Training FlashBy John Isabell Hello everyone - the following post is a re-cap of a breakout I recently presented at the CHART Conference in Chicago. Its a little longer than most of my blogs but packed full of information I believe necessary for re-creating and branding your training dept within your company. Enjoy! What is a brand? A brand is a “name, term, design, symbol or any other feature that identifies one seller’s goods or services as distinct from those of other sellers,”...... Read More
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Listening For Success - Key Takeaways from CHART Chicago
Posted in Training FlashBy Tarta Davey Tim Hast of Encore Life Skills gave one of the most popular presentations at the recent CHART Chicago conference. This article summarizes the key takeaways for those lucky attendees at the session. Enjoy!.......... Have you ever had one of those guests? You know, where everything is wrong and anything you suggest makes the situation more wrong. Perhaps, the situation escalates to a point where you, yes you, become just like them? Not only do you need to HALT, but it’s probably...... Read More
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