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The Latest in Hospitality Training
Net Promoter Score (NPS) is a widely recognized standard in benchmarking “intent to recommend” and an effective way to evaluate guest feedback and engage in meaningful dialogue about areas of improvement. Have you ever considered taking NPS into the evaluation of your training? If not, I suggest that you do. This simple step has the ability to better align training with business objectives and give employees a voice in creating meaningful improvements in training. You know the snapshot....... Read More
Is your field personnel stuck waiting on a broken escalator? In Atlanta, I shared how and why you should teach your field managers to get RIPd - rapid improvement programs. Training is operations and operations is training. It is key that you put together tools for them to use which will then improve profits, sales & people performance/retention. Watch my CHARTtalks video.... Read More
Two years ago I posted a blog on the CHART site titled, If I Had to Choose Just Three, in which I wrote about the three books that I couldn’t live without as a hospitality trainer. I still refer to all three of these books today and use them very regularly in my job as Director of Training for Ivar’s Restaurants. But as I have moved up in my company over the years, from training specialist to manager to director, and as I’ve taken on larger projects, partnered with an ever-increasing...... Read More
CHART Talks: "Brief Blasts of Brilliance" #18 - Moving Beyond the 'Like'; The New Real-Time by Doug BuskPosted March 23, 2015 in Member Blog
Move beyond Social Media to Social Reality. In Doug Busk's CHARTtalks session at our Atlanta conference, he shared that consumers are now providing you feedback directly and expect someone to be listening and responding to their compliments and complaints. Watch his video and learn how you can create planned real time marketing and spark conversations with your consumers. ... Read More