CHART and Opus Training Release Hospitality Training 360 Report

CHART and Opus Training have released a report, “Learning and Development (L&D) Trends in 2024.” This report is the first in a two-part summary of data collected from more than 100 L&D leaders in hospitality.

Westfield, NJ – March 11, 2024. The Council of Hotel and Restaurant Trainers (CHART) and Opus Training have released a report, “Learning and Development (L&D) Trends in 2024.” This report is the first in a two-part summary of data collected from more than 100 L&D leaders in hospitality, primarily in multi-unit restaurants.

Part 1 of this report focuses on actionable insights that can help L&D leaders in hospitality advocate for their programs, influence buy-in, and maximize training efficacy. Part 2 will share benchmark data around training hours and budgets.

The free report is available in an easy-to-read format and as a downloadable PDF.

The report shows that with mission-critical training gaining organization-wide support, L&D is at an inflection point. Despite the usual constraints of tight budgets and expanding initiatives, L&D professionals in hospitality show optimism, fueled by a reinvestment of training post-pandemic. More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses.

To get a sense of what lies ahead for hospitality training in the next year (and beyond), the report delves into  seven key takeaways:

  1. L&D is back in the spotlight — for now
  2. Training is returning to hospitality’s roots
  3. The frontline manager is receiving renewed investment
  4. L&D trends are grounded in the realities of frontline work
  5. Mobile e-learning is now the norm
  6. The most effective programs embrace the top trends
  7. Knowledge sharing helps level up L&D

Contact: Lisa Marovec, lisa@chart.org. 

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About CHART

CHART (chart.org), a non-profit professional association founded in 1970, is the leading resource for the development and advancement of hospitality training professionals and their organizations. With more than 700 members from more than 350 restaurant, foodservice, and lodging companies, CHART represents a workforce of almost three million. CHART includes all facets of hospitality training, learning, and performance professionals; from entry level to senior executive. CHART’s mission is to develop hospitality training professionals to improve performance through access to networks, education, and resources. Follow CHART on LinkedIn, Facebook, Instagram, or Twitter at @CHARTtrainers.

About Opus Training

Opus is the hospitality training platform purpose-built for the frontline. Train 100% of your team in 101 languages on the job to quickly get them up the productivity curve. With full visibility across your workforce, you get the frontline business intelligence needed to drive your business. We work with growing multi-unit brands, including Jose Andres Group, Shipley Do-nuts, Craveworthy Brands, and Hart House. To learn more, visit opus.so.