Upcoming Webinars

Get ready to learn from your desk. CHART offers FREE webinars every other month to provide you with additional resources and solutions to help you make even more of an impact at your job. Using our highest ranked conference speakers, partners and members, you can hear best people practices, solutions and innovations and without leaving your own office. Mark your calendars now for the 2nd Wednesday of every other month at 1 pm EST. Details and log-in information will be posted in advance.

Winning the Talent War with Enlightened Hospitality
Erin Moran, Chief Culture Officer, Union Square Hospitality Group
Peter (PK) Kirwan, Chief Marketing Officer, Wisetail LMS
Wednesday, June 14th, 2017 2:00 PM EST (Note Time Change)

Hiring talented people is crucial to success in the hospitality industry. But retaining those people is just as important. These challenges are the reality of the modern hospitality workforce, and they make it even more difficult for you to find the future leaders of your organization.

In this webinar, Wisetail partners with Erin Moran, Chief Culture Officer at Union Square Hospitality Group, to answer some of your toughest restaurant questions. What's the Millennial mindset when considering where to start a career? What are the most important factors in accepting a job? How does culture play a role?

We'll answer those questions, and we'll show you how to win the talent war with the Enlightened Hospitality philosophy.



Trends in Hospitality Training & Development: New Insights & Fresh Perspective
Donna Herbel, Vice President, Training & Culture Development, Perkins Restaurant & Bakery
Colby Hutchinson, Manager Guest Feedback Programs, Best Western Hotels & Resorts
Melissa Doolin-Koehne, Executive Director, Business Development, TDn2K
Wednesday, August 9, 2017   1:00 PM EST

While current economic indicators for our industry paint a concerning picture, it is important to stay up-to-date on trends affecting your job and your organization’s profitability. Join these three top-notch, engaging presenters to delve into the most recent trends in hospitality training.
Along with interactive live attendee polling during the session (which will give you insight on how you compare to others), new information from TDn2K will be presented, along with the Trends in Hospitality Training Study results released this July by CHART and TDn2K. Workforce challenges, such as the shortage of employees, turnover and retention, minimum wage, generational issues, and orientation, will be discussed.
You will learn a lot and come away with some great takeaways – without ever leaving your desk!.



Multiunit Leadership Training & Development
Jim Sullivan, Sullivision
Wednesday, October 10, 2017   1:00 PM EST

Most foodservice trainers are challenged in developing relevant programs for their Area Managers, multiunit franchisees and franchise business consultants because of the level of expertise they already possess, and the fact that training for tenure at that level is a challenge and unique skill.  Let me know what dates youre looking for and forward a few samples of the descriptors youve used for previous webinars so I can draft an appropriate one.



Using Incentives to Reinforce Training!
TJ Schier, SMART Restaurant Group, Which Wich Franchisee
Wednesday, December 6, 2017   1:00 PM EST (date moved to first Wednesday of month)

Building sales and profits might seem difficult but not if you leverage the power of 'MBA' (Mutually Beneficial for All) thinking. Discover 12 proven incentive contests, reward and recognition tactics to move sales and profits through your front- and back-of-house teams. Think employees don't care about your bottom line? Worry no more!

  • Articulate the impact of a recognition-based management style
  • Identify tactics to increase satisfaction and results so everyone benefits - the employee, the business and the guest
  • Discover a variety of incentive strategies for front of house and back of house team members