Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Training (the new AI of Operations) -10 Ways to Build Culture, Sales, & Profits
TJ SCHIER, PRESIDENT, SMART RESTAURANT GROUP
February 21, 2024
Training and L&D is always asked to justify expenses and provide ROI while training faster and with less resources…and when things go wrong, it’s a "training problem." Stop the false narrative! Learn from a long-time trainer, franchisee, and operator the key tactics and resources training can provide to any hospitality organization to maximize the impact on the guest, team members, and financial performance of the brand. You’ll walk away with inexpensive, easy-to-implement tools and programs to help your locations build culture, drive sales and profitability, and, most importantly, maximize guest and team member satisfaction.
24 Stats and Strategies to Achieve Hospitality Training Excellence in 2024
DANA FARESE, SR. MANAGER, CONTENT MARKETING, CRUNCHTIME
WITH COMMENTARY FROM:
RONA LASCANO, SR. DIRECTOR OF TRAINING AND RESTAURANT SUPPORT, A&W RESTAURANTS
CHRISTOPHER SHAND, CHIEF PEOPLE OFFICER, SILVER DINER DEVELOPMENT
ANDREA VIOREL, SR. TRAINING & LMS MANAGER, SILVER DINER DEVELOPMENT
January 17, 2024
In this webinar, we’ll take a deep dive into Crunchtime’s Restaurant Operations Report, with a focus on the findings specific to training and HR.
We’ll share stats and strategies around driving training excellence in multi-unit restaurants, including perspectives from A&W and Silver Diner. Attendees will learn:
- New insights and training trends across different concept types and sizes
- How to measure the value and impact of training and development on your business
- The strategies operators are prioritizing to improve training and development
Join us to kick off the new year by setting your stores up for success.
CHARTing Your Year with Intention: From Annual Aims to Weekly Wins
KELLY MCCUTCHEON, WHATABURGER
RACHEL RICHEL, INSPIRE BRANDS
KATE STITELER, SONESTA HOTELS
KIM EVANS, HOPDODDY
December 6, 2023
2024 is just around the corner. Get ready to kick start your (and your team’s) year with winning tactics shared by three innovative leaders:
- Rachel Richal – Word of the Year (How to set an intention for the year by rallying around a single word)
- Kate Stiteler – Big Rocks (Setting quarterly goals as a team to go from strategy to success)
HANDOUT 1: Big Rocks Doc | HANDOUT 2: Big Rocks Weekly Form - Kim Evans – The Weekly Flash (Win the week with intention through this organization system for you and your team)
HANDOUT: Weekly Flash Report (Excel)
Prepare to leave this session ready to set up your year for success – and all the quarters and weeks in between.
Hospitality’s Secret Ingredient: How to Engage and Empower Your Teams with Immersive, Game-Based Training
JUSTIN BLANCHARD, CREATIVE DIRECTOR AT ATTENSI
November 8, 2023
*NOTE: Audio improves at 6:40*
Don’t be played. With constant innovations in AI and worktech, there is a lot of buzz around “gamification” and “game-based learning.” But what are the true differences between them? And how can one truly transform your people and your business?
As Creative Director at Attensi, Justin Blanchard has spent years working to create measurable impact learning through cutting-edge game-based solutions for hospitality operators. Join us as he demystifies the concept of gamification, with a deep dive deep into the specific drivers behind the effective use of game mechanics and creative narratives that drive behavioral change and the real-world impact for your business.
Leveraging LinkedIn- Best Practices to Enhance Your Personal Brand
JESSICA SHOCK, MANAGER OF ENTERPRISE & DIGITAL COMMUNICATIONS AT INSPIRE BRANDS
October 25, 2023
View + Download Jessica's Slide Deck PDF
Learn how to maximize your LinkedIn profile to establish a visual narrative, curate a news feed, expand your professional network, and ultimately grow your career. Communications expert Jessica Shock will help you stand out on this important social platform, and maximize your online presence. In addition to her digital communications role at Inspire Brands, Jessica currently serves as the National Chair for the Public Relations Society of America (PRSA) New Professionals Executive Committee and co-leads Inspire’s Emerging Leaders Business Resource Group. You'll be able to implement these pro tips immediately to make LinkedIn work for you!
Keeping Consistency & Brand Standards at an All-time High with Slim Chickens
CHRIS PATTERSON, VICE PRESIDENT OF TRAINING & DEVELOPMENT
RACHEL MUNDWILLER, SENIOR MANAGER OF COMMUNICATIONS AND CONTENT DEVELOPMENT
TABITHA HUDSPETH, INSTRUCTIONAL DESIGNER AND CONTENT CREATOR
August 23, 2023
As L&D professionals managing the learnings of multiple teams in (quite often) multiple places, upholding impeccable brand standards is vital and consistency becomes a priority. The Slim Chickens training team has done enough taste testing to know which ingredients in their L&D strategy set their restaurants apart. They support employee and restaurant success through positional training, leveraging different learning styles on different mediums, manage manager operational tasks, and more.
Join us as we sit down with the Training & Development team at Slim Chickens - Rachel Mundwiller, Tabitha Hudspeth, and Chris Patterson - as this powerhouse of a group lets us in on their recipe for success and how they support restaurant location growth and keep store experiences consistent across the board.