Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Helping Your Restaurant Managers Ace Health Inspections
Patrick Guzzle, Vice President Food Safety for National Restaurant Association
August 24, 2022
Although health codes vary by state and region, there are a handful of common violations that health inspectors see frequently. Patrick Guzzle, Vice President Food Safety for National Restaurant Association, will lean on his experience as a health inspector to give you common mistakes to avoid when preparing for a health inspection, critical items to include when building your checklist, and tips on how to stay prepared to ace a health inspection any day of the week.
Identifying Gaps in Training Programs (and Refining Your Efforts to See Results!)
Nick Kyle, Manager of Training, Bagel brands
Kat Claypool, Wisetail
July 13, 2022
As L&D professionals, there is a never-ending aspiration for better - better onboarding, better training programs, better retention, and better teams. Nick Kyle and his team at Bagel Brands pinned down an ingredient in their better recipe: training delivery. Join us as we sit down with Nick Kyle to discuss and examine how Bagel Brands has found value and hard-data to support people-centric onboarding + training. As they say, there's proof in the pudding. Bagel Brands refined the focus within their onboarding and training efforts, leading them to winning company-wide retention goals.
The Digital Revolution in Restaurant Training & Operations
Rob Lauber, Former Chief Learning Officer. Founder at XLO Global, LLC
Mike Parks, CEO of Inkling
May 11, 2022
Today, we are living through one of the most volatile and fast-paced business environments in history. Inflation, supply chain issues, talent shortages, health and regulatory compliance are all driving a pace of change we have never seen before. Many restaurant brands have struggled to keep up, but one thing we have seen is the pace of digital transformation accelerate and compress from years to months.
Join Rob Lauber, CEO and Founder of XLO GLobal, and Mike Parks, CEO, from Inkling as they discuss the state of digital transformation in the restaurant industry.
In this engaging fireside chat, Rob and Mike will explore:
• The current state of digital automation in restaurants
• The importance of digital transformation of the people experience
• How to increase training and operational velocity with digital tools
• The impact digital transformation can have on brand and restaurant performance
How to Effectively Communicate With Your Hospitality Workers
Patrick L. Guzzle, Vice President, Food Science, National Restaurant Association
April 20, 2022
How are you communicating with your restaurant and hotel workers? Do you tell stories? Do you lecture? Do you use written instructions?
Communication is an essential part of any hospitality business, but there can be barriers to communicating effectively and efficiently. How we communicate impacts the success of our operations and how well our staff understands critical topics like food safety and risk mitigation.
During this webinar, Patrick L. Guzzle, Vice President, Food Science, National Restaurant Association, will help attendees understand a variety of communication styles, the benefits and drawbacks for each, and show them the importance of appropriate communication between staff and managers.
Culture Reset: Strengthening Your Business From the Inside Out - NRA Show + CHART
Braxton Luzier, Senior Manager, Learning & Communications, Blaze Pizza
March 23, 2022
Learn successful strategies to define and immerse your business in a purpose-driven workplace culture that will help strengthen your business from the inside out.
How to Pay Tipped Employees Properly: Recent Developments and Common Pitfalls
BRETT COBURN, LABOR & EMPLOYMENT PARTNER, ALSTON & BIRD LLP
March 23, 2022
Gain clarity on the U.S. Department of Labor’s recent changes to tip credit and tip pooling rules. Learn about common pitfalls when paying tipped employees, state law considerations, and best practices for ensuring compliance. This is a unique opportunity for hospitality professionals to hear seasoned guidance in the ever-changing field of employment litigation and counseling.