Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Compliance Training: From "Checking the Box" to Engaging Learning Experiences


January 18, 2023 

Compliance training topics can often be dry and boring. And we all know the training is often done to “check the box” for legal requirements.

As training professionals, we want to make compliance training meaningful and relevant to employees. To do that, we must move from employees taking a course to be legally compliant to employees learning and practicing behaviors that support a physically and mentally safe environment for fellow employees and guests.

This interactive session will provide a simple but effective framework for designing and delivering compliance training via engaging and effective eLearning experiences. Attend and identify learning experiences that support your company culture and values, and that your employees will enjoy and practice.

This session will explore:

  • Why it’s important to rethink compliance training
  • How to shift from compliance to culture and values
  • A framework for delivering compliance training that is interesting, relevant, and effective

This session will provide a customizable template that can be used to:

  • Create relevant and relatable scenarios
  • Increase engagement with reflection activities
  • Support learning reinforcement

The ROI of Formalized Purpose and Values


December 8, 2022

Do you have a formal Purpose statement and a set of Values, but nobody uses them? Are you a company that has never formalized your Purpose and/or Values? Do you have them but want to change them? Most importantly, do you wonder if it’s possible for the work you put into your Purpose and Values to bring you a return on your investment? If you answered yes to any of these questions or are just interested in the topic, this is the webinar for you! John Isbell helped his 60+ year old organization formalize their Purpose and Values, and in doing so, helped to galvanize the company even further and launch a successful IPO a little over a year later.

In this webinar you will learn:

  • What process Portillo’s went through to develop their Purpose and Values
  • How they rolled them out to the field
  • How they integrate them today to ensure they continue to be part of the culture and not just another initiative
  • What tangible results they credit back to the development and rollout of their Purpose and Values

Worst. Training. Ever.


November 9, 2022

Want to create or facilitate a terrible training session? Want to ensure that training does not transfer to the job? Great! In this session we will explore the Top Ten ways to make your training awful.

But seriously...we all strive to develop and implement outstanding training programs, but sometimes we fall into traps that impede our success without meaning to. In this session we will explore some ways that we inadvertently limit our training programs and the alternatives that can support the learning experience, enhance transfer of knowledge and skills, and positively impact the business.

Mind the Gap: Managing Mental Health & Addiction in the Hospitality Industry


October 26, 2022

Hospitality and restaurant employees can have some of the highest levels of job-related stress and substance abuse. The restaurant industry reports the highest level of substance abuse, and the third highest for heavy alcohol. And, it is reported that hotel workers feel stress an average of half the days they work. There are actionable items we can implement today to make a difference in the work and life of our team members and peers. This webinar addresses how you can identify the early warning signs of stress and possible substance abuse issues, what you can do to create safe spaces for the care of mental health and well-being, and how you can offer ongoing support.

Ashley Herd, Founder of the Manager Method, who was recently named by Financial Times as a Top 3 HR creator on TikTok, along with Felicia White, CHART Board Member and Director of Franchise Training at Scooter’s Coffee, lead this important discussion.

Helping Your Restaurant Managers Ace Health Inspections

Patrick Guzzle, Vice President Food Safety for National Restaurant Association

August 24, 2022

Although health codes vary by state and region, there are a handful of common violations that health inspectors see frequently. Patrick Guzzle, Vice President Food Safety for National Restaurant Association, will lean on his experience as a health inspector to give you common mistakes to avoid when preparing for a health inspection, critical items to include when building your checklist, and tips on how to stay prepared to ace a health inspection any day of the week.

Identifying Gaps in Training Programs (and Refining Your Efforts to See Results!)

Nick Kyle, Manager of Training, Bagel brands
Kat Claypool, Wisetail

July 13, 2022

As L&D professionals, there is a never-ending aspiration for better - better onboarding, better training programs, better retention, and better teams. Nick Kyle and his team at Bagel Brands pinned down an ingredient in their better recipe: training delivery. Join us as we sit down with Nick Kyle to discuss and examine how Bagel Brands has found value and hard-data to support people-centric onboarding + training. As they say, there's proof in the pudding. Bagel Brands refined the focus within their onboarding and training efforts, leading them to winning company-wide retention goals.