Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Navigating the Maze of Conflict Resolution in Today's Workplace

REBECCA BERRY, SR. SALES MANAGER SERVSUCCESS 

YVONNE LLOYD, PRODUCT MANAGER SERVSUCCESS

July 17, 2024

In today’s dynamic work environment, conflict resolution has evolved into a complex mix of interpersonal dynamics, cultural nuances, and organizational intricacies. To empower trainers with the knowledge and skills necessary to navigate this maze effectively, we will explore the multifaceted challenges in addressing workplace conflicts. We’ll delve into open discussion in the following key training areas:
    •    Understanding the modern workplace
    •    Learning what kind of manager you are
    •    Handling quiet conflict and avoidant conflict
    •    How to alleviate stress and conflict in the workplace
    •    Mastering strategies for effective conflict resolution

5 in 5: Bright Ideas, Quick Takeaways 2024

Jennifer Belk White, SPHR, SHRM-SCP, CHT
Rebecca Berry | Sr. Sales Manager, Career & Workforce Development | ServSuccess
James Frank | Area Leader of Training | Raising Cane's Chicken Fingers
Todd Horchner | Founding Partner & President | Legacy Event Productions
Curt Archambault, FMP | Partner Consultant | People & Performance Strategies

June 12, 2024

Five fresh-thinking CHART members will each share their bright idea in less than five minutes. The best part – these ideas are immediate and actionable!

Storytelling: Unleashing Your "Not-so-secret" Weapon

CORBAN NICHOLS, VICE PRESIDENT OF RESTAURANT EXCELLENCE, PIADA ITALIAN STREET FOOD

May 22, 2024

One of the not-so-secret weapons we have at our disposal for making a quick impact is through tying in a story to our message. Storytelling allows you to be sure the vision you’re seeking to cast is received in the way you intended. Not only does this allow you to explore the world of ‘edutainment’ in your content, but it also allows you to quickly create enthusiasm around your message in a way that graphs, charts, and bullet points miss the mark.

Diving into the Data: Hospitality Training Benchmarks & Insights

FRANCES LIU, VP OF MARKETING, OPUS TRAINING
KELLY MCCUTCHEON, GROUP DIRECTOR OF TRAINING, WHATABURGER
DAMIAN HANFT, VICE PRESIDENT, TALENT EXPERIENCE, INSPIRE BRANDS

April 17, 2024

An exciting deep dive into the industry trends and insights drawn from the Hospitality Training 360 Report, developed in partnership with Opus Training. This session also showcases industry benchmarks (budget and hours) so that you can see where you stack up.

The free report is available in an easy-to-read format and as a downloadable PDF. The report shows that with mission-critical training gaining organization-wide support, L&D is at an inflection point. Despite the usual constraints of tight budgets and expanding initiatives, L&D professionals in hospitality show optimism, fueled by a reinvestment of training post-pandemic. More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses.

To get a sense of what lies ahead for hospitality training in the next year (and beyond), the report delves into  seven key takeaways:

  1. L&D is back in the spotlight — for now
  2. Training is returning to hospitality’s roots
  3. The frontline manager is receiving renewed investment
  4. L&D trends are grounded in the realities of frontline work
  5. Mobile e-learning is now the norm
  6. The most effective programs embrace the top trends
  7. Knowledge sharing helps level up L&D 

Rethinking Restaurant Training: A King's Seafood Company Case Study

ALYSSA HERNANDEZ, LEARNING AND DEVELOPMENT MANAGER, KING'S SEAFOOD COMPANY

CHAD UDELL, CEO AND CO-FOUNDER, SPARKLEARN

March 20, 2024

This insightful webinar showcases how King’s Seafood Company, in collaboration with SparkLearn, is innovating its training strategies for the evolving workforce. The session delves into the challenges and solutions in adapting to the needs of multiple generations in the workforce and the mobile environment. Key themes include enhancing educational content, fostering engagement and crafting an exceptional experience. These efforts aim to boost performance, improve staff retention, and affirm the company’s dedication to being an employer of choice for multiple generations. The discussion emphasizes practical methods and real-life examples, offering valuable insights for businesses seeking to modernize their training approaches.

ABOUT THE PRESENTERS

Alyssa Hernandez is Leadership & Development Manager at King's Seafood Company. After over 14 years with King’s Seafood Company, Alyssa Hernandez fully represents the company’s philosophy of recruiting the best and recognizing their contributions. Having started as an hourly position before being promoted to manager, and eventually General Manager, Alyssa then progressed to the People Resources team to become the Leadership Development Manager. Her current role sees her overseeing the training of new management & home office crewmembers, company roll outs, LMS systems and the growth of managers towards a promotional track. Alyssa believes that communication and personal connections are the key to sustained success and is looking forward to wrapping up a project focused on using different channels of communication to narrow the generational gap in the workplace.

Chad Udell is CO-CEO and Co-founder at SparkLearn. He has worked with Fortune 500 companies and government agencies to create award winning digital experiences for 20 years. Chad is an expert in mobile design and development, and speaks at events on related topics. He is author of Learning Everywhere: How Mobile Content Strategies Are Transforming Training and co-editor/author, with Gary Woodill, of Mastering Mobile Learning: Tips and Techniques for Success and Shock of the New. Chad enjoys helping his customers see the potential in their learning efforts with each project, driving them to successful outcomes with his vision and leadership.

Training (the new AI of Operations) -10 Ways to Build Culture, Sales, & Profits

TJ SCHIER, PRESIDENT, SMART RESTAURANT GROUP

February 21, 2024

Training and L&D is always asked to justify expenses and provide ROI while training faster and with less resources…and when things go wrong, it’s a "training problem." Stop the false narrative! Learn from a long-time trainer, franchisee, and operator the key tactics and resources training can provide to any hospitality organization to maximize the impact on the guest, team members, and financial performance of the brand. You’ll walk away with inexpensive, easy-to-implement tools and programs to help your locations build culture, drive sales and profitability, and, most importantly, maximize guest and team member satisfaction.