Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
MS Teams: One Application to Rule Them All
BOBBY UNDERWOOD, DIRECTOR OF TRAINING, COMPANY OPERATIONS, LITTLE CAESAR ENTERPRISES INC
May 3, 2023
Only using MS Teams for messaging is like using your smart phone for just text messages. Crazy right? Especially because there is so much dynamic power in this single application that can make training more effective. Many of us are using MS Teams already but are only utilizing a fraction of its capabilities. This session will add some much-needed knowledge sprinkles to your MS Teams cupcake. Learn how to use Teams as a remote classroom, project management hub, resource library, and more.
Participants will get an overview of the MS Teams application functionality including but not limited to:
• Exploring the use of Teams Channels to stage and host classroom environments (Praise, Gift Cards, Kahoot)
• Connecting a myriad of features (Sharepoint, MS Tasks, Approvals, Power BI) to allow effective project management, follow-up, and showcasing outcomes
• Learning to set up and host a resource library of shared files and links
Your Questions Answered: The 2022 FDA Food Code
PATRICK GUZZLE, VICE PRESIDENT, FOOD SAFETY, NATIONAL RESTAURANT ASSOCIATION
April 12, 2023
The FDA has released the highly anticipated 2022 Food Code. What are the biggest changes? When do they go into effect? How do they impact your day-to-day operation? What changes, if any, do you need to make? Patrick Guzzle, Vice President, Food Safety for National Restaurant Association will answer these questions and others written in during the Q&A session about the Food Code and its impact on foodservice operators.
Engaging and Memorable Communication on a Shoestring Budget
GALARDI GROUP - WIENERSCHNITZEL TRAINING TEAM
DAVID KREITLOW, DIRECTOR OF TRAINING
MATTHEW STEELE, MANAGER OF TRAINING AND DEVELOPMENT
PAUL MIRAMONTES, SENIOR TRAINING SPECIALIST/FIELD TRAINER
March 29, 2023
Join David Kreitlow, Matthew Steele, and Paul Miramontes as they explore their highly engaging and memorable communication method within their organization on a shoestring budget. During the webinar, they will discuss cost-effective ways to improve communication, including leveraging technology and implementing communication best practices. They will also explore “just-in-time” training, which is a way to provide franchisees and GMs with the necessary knowledge and skills at the moment they need them, without extensive and costly training programs.
By the end of this webinar, you will have a better understanding of how to create memorable communication strategies and implement just-in-time training programs that will help your organization achieve its goals while keeping costs low. Don't miss this opportunity to learn practical tips and strategies that you can implement right away, no matter your organization size or budget!
How AI Will Change Training, for Better or for Worse
RACHAEL NEMETH, CEO, OPUS TRAINING
ASHLEY HELKENN, DIRECTOR OF TRAINING, BONCHON KOREAN FRIED CHICKEN
JEFF SILVER, CTO, OPUS TRAINING
February 14, 2023
The headlines are telling us that AI has turned a corner. What does this mean for training? What does it mean for content creators? Are we out of a job or are we entering a new phase of our careers? In this panel discussion, you will get the perspective of a training director, a technologist, and a CEO on the world of artificial intelligence and its rapidly growing relationship with training. We'll explore the pros, the cons, and the shift in training, itself.
Attendees will walk away with a more comprehensive knowledge of the topic of AI x training as well as a grab bag of ideas for its uses to share at your next meeting with your boss or meet-n-greet with fellow training directors.
Compliance Training: From "Checking the Box" to Engaging Learning Experiences
BOB DUPREY, FOUNDER, RESTAURANT PLAYBOOKS
ANGELINA SABATINI, DIRECTOR OF TRAINING & DEVELOPMENT, FORD'S GARAGE
January 18, 2023
Compliance training topics can often be dry and boring. And we all know the training is often done to “check the box” for legal requirements.
As training professionals, we want to make compliance training meaningful and relevant to employees. To do that, we must move from employees taking a course to be legally compliant to employees learning and practicing behaviors that support a physically and mentally safe environment for fellow employees and guests.
This interactive session will provide a simple but effective framework for designing and delivering compliance training via engaging and effective eLearning experiences. Attend and identify learning experiences that support your company culture and values, and that your employees will enjoy and practice.
This session will explore:
- Why it’s important to rethink compliance training
- How to shift from compliance to culture and values
- A framework for delivering compliance training that is interesting, relevant, and effective
This session will provide a customizable template that can be used to:
- Create relevant and relatable scenarios
- Increase engagement with reflection activities
- Support learning reinforcement
The ROI of Formalized Purpose and Values
JOHN ISBELL, VP LEARNING & DEVELOPMENT, PORTILLO'S, INC.
December 8, 2022
Do you have a formal Purpose statement and a set of Values, but nobody uses them? Are you a company that has never formalized your Purpose and/or Values? Do you have them but want to change them? Most importantly, do you wonder if it’s possible for the work you put into your Purpose and Values to bring you a return on your investment? If you answered yes to any of these questions or are just interested in the topic, this is the webinar for you! John Isbell helped his 60+ year old organization formalize their Purpose and Values, and in doing so, helped to galvanize the company even further and launch a successful IPO a little over a year later.
In this webinar you will learn:
- What process Portillo’s went through to develop their Purpose and Values
- How they rolled them out to the field
- How they integrate them today to ensure they continue to be part of the culture and not just another initiative
- What tangible results they credit back to the development and rollout of their Purpose and Values