Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

5 in 5: Rapid-fire Training Takeaways from Top Lodging Leaders

January 7, 2026

Calvin Banks, Senior VP People Development and Culture, Pyramid Global Hospitality
Christine Andrews, VP of People, First Hospitality
Kathryn Harris, Corporate Director of Learning & Development, PCH Hotels and Resorts
Travis Bowman, VP of Talent, First Hospitality
Jennifer Belk White, VP of Human Resources, General Hotels Corporation

Get ready for a dynamic, fast-moving session with quick training improvements from hospitality trainers in the lodging world. Five CHART lodging leaders will each share one impactful idea in five minutes or less—practical insights you can put to work right away. From building stronger cultures and growing leaders from within to sparking emotional intelligence and genuine hospitality on the front line, this is your front-row seat to the best ideas shaping hospitality training today.


  • The Culture You Want is by Design, Not Default:  Without deliberate design, a culture will still form, but it may not be the one you desire. 

  • From Data to Decisions:  Connecting data to purpose.  When data tells the same story as your purpose, alignment follows.

  • The importance of Emotional Intelligence on the Front Line; Training and Coaching this Critical Skill.
  • Build Leadership Habits that Reinforce Culture:  Culture thrives when leaders model it daily.  Consistency builds trust – and trust build culture
. 
  • Creating a Culture of Ownership: From Task Completers to Experience Makers. Empowered teams provide dramatically better guest experiences. Eliminate the "I just work here" mindset and build psychological ownership in your frontline team members. 

Smarter Faster Stronger: 5 AI Tactics to Maximize L & D Impact and Capacity

December 3, 2025

EVAN MELICK, VP OF PRODUCT, WISETAIL
TRACY LEMIEUX, VP OF MARKETING, INTERTEK PEOPLE ASSURANCE

AI is reshaping the way organizations operate and grow, and for L&D teams, it’s the difference between keeping pace and leading change.

When used with intention, AI becomes a true capacity multiplier: amplifying the people behind the work. It turns hours of manual tasks into minutes for impact, giving leaders more time to focus on strategy, culture, and growth. 

In this webinar, we’ll share five tactical ways to put AI to work in your learning programs - methods that are practical, accessible,
and proven to make a difference. You’ll learn how to: 
    •    Turn hours of manual admin work into minutes that drive meaningful outcomes 
    •    Streamline operations and simplify your tech stack 
    •    Repurpose learning content into new formats in less time 
    •    Make media and knowledge easier for employees to find and use 
    •    Build accessibility and inclusivity into learning without extra work 

Walk away with actionable tactics to use AI tools to maximize the efficiency and output of your team and elevate the value of L&D across your organization. 

Onboarding to Everboarding

November 20, 2025

ASHLEY HELKENN, SR. DIRECTOR OF L&D AND OPS SERVICES, BONCHON KOREAN FRIED CHICKEN
MATTHEW STEELE, DIRECTOR OF TRAINING & INNOVATION, WIENERSCHNITZEL
LISA HOLLOWAY

What if onboarding never really ended? Leading hospitality brands are reimagining training through everboarding—a continuous development mindset that builds engagement, consistency, and growth long after day one. Discover how expert hospitality trainers are transforming their teams by blending onboarding, culture, and leadership development into one powerful, ongoing experience. Learn how to spark curiosity from day one, infuse learning with laughter, create training that builds loyalty, and strengthen relationships by bringing franchisees along for the journey.

Training Time Travel: Upskill Your Team with Behavioral Change (and Fast-forward to Improved Competency and Retention)

November 5, 2025

GREG HULL, MD HOSPITALITY & RETAIL, ATTENSI

Bring your team on board and up-to-date with training that inspires behavioral change!
What if you could fast-forward and reduce time to employee development—cutting time-to-competence in half while boosting retention and reducing labor cost? This session explores how immersive, game-based learning can elevate training from a one-time event into lasting behavioral change. You’ll also uncover the growing challenge of “skills masking”—when employees appear confident but lack the real know-how to perform at their best—and learn how to spot and overcome it. Register now to discover how to use behavioral insights and play-based practice to build stronger, more capable teams for the future. 

Training on a Budget? Enhance Your Scripts, Clips, and Social Snips at Your Own Budget Level

September 17, 2025

corban nichols, Vice President of restaurant excellence, piada italian street food

Creating training content quickly can be taxing, especially when you add in the taxes on equipment and rental space costs. This webinar distills a portion of the recent “Building Better Training on a Budget” workshop from CHART 108 in Redondo Beach to show you how to produce short-form content anytime, anywhere.

Learn to write better scripts for short content, review camera and lighting setups starting at $FREE.99, and explore good, better, and best equipment options tailored to your needs. Participants will gain insights into script writing structure, camera and audio choices, and simple post-production techniques to enhance your clips. 

Alcohol Public Policy Trends & Mitigating the Risks

July 23, 2025

Trevor estelle, Vice President, ServSafe  Alcohol & Regulatory Services, national restaurant association

Elevate your understanding of how to serve alcohol safely and gain valuable insights into protecting your business from alcohol-related risks. 
Key Topics Include: 

  • High-Risk Situations:  Identify and manage high-risk scenarios such as over-served customers. 
  • Alcohol Public Policy Trends: Gain insights into changes to state and local alcohol policies over the last three years and how we can mitigate the risks associated with them. 
  • Training Solutions: Understand why proper staff training is crucial to mitigating risk. 
  • Policy and Procedure Development:  Learn actionable steps for developing effective policies and procedures for your business. 
  • Introduction to Liquor Liability and Types of Coverage:  Understand concepts, state-specific regulations, and coverages available to protect your business. 
  • Overview of Liquor Liability and Types of Coverage:  Understand concepts, state-specific regulations, and coverages available to protect your business. 
  • Financial Implications: Explore the costs associated with liquor liability claims, including legal defense, settlement expenses, and insurance premium increases. 

This presentation is ideal for restaurant owners, managers, and professionals in the hospitality, entertainment, and related industries responsible for managing alcohol-related risks.