Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Training Time Travel: Upskill Your Team with Behavioral Change (and Fast-forward to Improved Competency and Retention)

November 5, 2025

GREG HULL, MD HOSPITALITY & RETAIL, ATTENSI

Bring your team on board and up-to-date with training that inspires behavioral change!
What if you could fast-forward and reduce time to employee development—cutting time-to-competence in half while boosting retention and reducing labor cost? This session explores how immersive, game-based learning can elevate training from a one-time event into lasting behavioral change. You’ll also uncover the growing challenge of “skills masking”—when employees appear confident but lack the real know-how to perform at their best—and learn how to spot and overcome it. Register now to discover how to use behavioral insights and play-based practice to build stronger, more capable teams for the future. 

Training on a Budget? Enhance Your Scripts, Clips, and Social Snips at Your Own Budget Level

September 17, 2025

corban nichols, Vice President of restaurant excellence, piada italian street food

Creating training content quickly can be taxing, especially when you add in the taxes on equipment and rental space costs. This webinar distills a portion of the recent “Building Better Training on a Budget” workshop from CHART 108 in Redondo Beach to show you how to produce short-form content anytime, anywhere.

Learn to write better scripts for short content, review camera and lighting setups starting at $FREE.99, and explore good, better, and best equipment options tailored to your needs. Participants will gain insights into script writing structure, camera and audio choices, and simple post-production techniques to enhance your clips. 

Alcohol Public Policy Trends & Mitigating the Risks

July 23, 2025

Trevor estelle, Vice President, ServSafe  Alcohol & Regulatory Services, national restaurant association

Elevate your understanding of how to serve alcohol safely and gain valuable insights into protecting your business from alcohol-related risks. 
Key Topics Include: 

  • High-Risk Situations:  Identify and manage high-risk scenarios such as over-served customers. 
  • Alcohol Public Policy Trends: Gain insights into changes to state and local alcohol policies over the last three years and how we can mitigate the risks associated with them. 
  • Training Solutions: Understand why proper staff training is crucial to mitigating risk. 
  • Policy and Procedure Development:  Learn actionable steps for developing effective policies and procedures for your business. 
  • Introduction to Liquor Liability and Types of Coverage:  Understand concepts, state-specific regulations, and coverages available to protect your business. 
  • Overview of Liquor Liability and Types of Coverage:  Understand concepts, state-specific regulations, and coverages available to protect your business. 
  • Financial Implications: Explore the costs associated with liquor liability claims, including legal defense, settlement expenses, and insurance premium increases. 

This presentation is ideal for restaurant owners, managers, and professionals in the hospitality, entertainment, and related industries responsible for managing alcohol-related risks. 

5 in 5: Bright Ideas and Quick Takeaways for Using AI in Training

June 19, 2025

Dr. Jennifer Belk White, Ed.D., CHT, SHRM-SCP, SPHR, Vice President of Human Resources, General Hotels Corporation
Paul Miramontes, CHT, Manager of Learning & Development, Galardi Group – Wienerschnitzel
Jim Rich, Vice President of Training, Mendocino Farms
Donna Herbel, Chief Igniter, Blue Phoenix Learning
Matthew Steele, Manager of Training and Development, Galardi Group, Wienerschnitzel

Five restaurant and hotel training professionals will each share a tool or idea for using AI in Training, each in about five minutes. The best part – these ideas are immediate and actionable! You will learn how to:

  • Transform your AI interactions with two game-changing prompt techniques: "Brain Dump" for organizing chaotic thoughts into structured plans, and "Audience Mirror" for instantly seeing how your content resonates with different team members.
  • Insert data and comments from customer surveys into ChatGPT to analyze and organize it into the key consumer concerns. This simple task saves time, allows one to create actionable and powerful training materials based on the organized data, and it leverages technology to make real time decisions.
  • Decipher complex excel data with ease by using AI to spot trends and extract insights from even the most boring sheets. Unlock the hidden power of excel through custom formulas written by AI, in minutes instead of hours.
  • Save time by automating all or parts of repetitive tasks using gpts and other data solutions.

Managing Disruptions by Homeless Individuals at Your Establishment

May 22, 2025

Ryan Dowd, Atty., MPA, Homeless Training

Learn proven tactics for effectively managing problematic behaviors like panhandling, rummaging through trash cans, loitering, and aggressive behavior towards staff – without conflict. Understanding the brain science and mental health drivers and triggers of individuals suffering from homelessness, mental illness, substance use, and trauma helps managers train their teams to defuse conflict before it escalates.

Participants will:

  • Learn the 4 most common mistakes employees make in managing problematic behavior.
  • Learn how to use effective body language and non-verbal communication to avoid conflict.
  • Gain a deeper understanding of the mental health drivers of problematic behavior and how their staff’s actions exacerbate them.
  • Develop an appreciation for how a sensitive topic can be taught respectfully without downplaying difficult realities.

Having run a large homeless shelter outside of Chicago for 20 years, Ryan Dowd has a deep understanding of the cause of conflicts and how to handle it safely. Ryan has presented on the topic around the world and has developed the training used by thousands of organizations, including the McDonald’s Corporation.

Diving into the Data: Hospitality Training Benchmarks & Insights 2025

April 23, 2025

Corban Nichols, Vice President of Restaurant Excellence, Piada Italian Street Food | Board Member, CHART
Myisha Smith, Corporate Director of Training, Pacifica hotels
Frances Liu, Vice President of Marketing & Customer Success, Opus Training

A summary of benchmarks and insights from our hot-off-the-press 2025 Hospitality Training 360 Report. CHART Board Member Corban Nichols of Piada Italian Street Food, Myisha Smith of Pacifica Hotels, and Opus Training's Frances Liu will bring hospitality L&D leaders together for a deep dive into the report's most important takeaways. You'll discover the latest trends, see how your training strategy stacks up against hospitality industry benchmarks, and walk away with insights to drive support for your training programs.