Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

THE SPIRIT OF TA-DA: Boosting Engagement One Laugh at a Time

March 19, 2025

Joel Zeff, Speaker, Humorist, Author, Joel Zeff Creative

Having fun at work is a key ingredient for productivity, engagement, and retention. When people enjoy their work environment, they’re more likely to collaborate, stay motivated, and bring their best ideas to the table. A fun workplace also reduces stress, boosts morale, and fosters a culture where employees feel valued and connected. Plus, happy employees lead to happy customers, which is especially crucial in hospitality!

Joel will focus on the simple choices you can make to increase passion, reduce stress, and overcome the challenges of change, as well as share his favorite ideas to create a fun and engaging work culture.
During this dynamic and fast-paced webinar, you will enjoy some surprises that demonstrate the impact of laughing, connecting, and having fun with our peers, friends, and colleagues. You will:

  • Explore the secrets to finding success during change and disruption
  • Learn fun ways to create appreciation for your team to fuel success
  • Learn how to create opportunity and positive support for your team
  • Learn Joel’s favorite ideas to create a fun and positive work culture

Hear first-hand Joel’s secrets that improvisation taught him about teamwork and leadership. He’ll also share tips from his new book, “Make the Right Choice: Lead with Passion, Elevate your Team, and Unleash the Fun at Work.” His book is available at Amazon, Barnes and Noble, or where you purchase your books.

Joel Is a national speaker, author, work culture expert, and humorist. He has presented more than 2,500 keynotes to companies, organizations and associations. Thousands of audience members have joined him on stage to improvise, create, and collaborate.

Recruiting Beyond the Job Post: Why Posting and Praying is Not a Strategy

February 12, 2025

Felicia White, Ed.D, Vice President of Learning and Development, Ascent Hospitality Management
Lori Marini, Executive Search Recruiter

In a competitive hiring environment, simply posting a job and waiting for applicants isn’t enough to attract top talent. Many of the best candidates aren’t actively job hunting—they’re thriving in their current roles. So how do you reach them?

Join L&D pro Felicia White and executive recruiter Lori Marini for an insightful and engaging Fireside Chat that explores this important topic. They’ll delve into proven recruiting strategies from Lori’s extensive background in restaurant and hospitality training. From proactive sourcing techniques to embedding effective practices into your training programs, this webinar will equip you with actionable tools to find and attract the best candidates—even those who aren’t looking.

Discover practical tips, real-world examples, and expert advice tailored for professionals who hire, support hiring efforts, or design training programs for recruitment. Don’t miss this opportunity to level up your approach and build a stronger, more dynamic team.

Measuring Success in Training & Performance Interventions

January 22, 2025

christina heilig, learning & development manger, dewey's pizza

Learn strategies and tools for measuring the impact of both training and performance interventions. We'll examine how to align measurement approaches with organizational goals, interpret data for actionable insights, and use these findings to enhance the design, delivery, and outcomes of both training programs and performance support solutions. Whether you're new to Learning and Development (L&D) metrics or looking to refine your skills, this session provides practical guidance to optimize your L&D and performance intervention efforts.

Design in a Dash: PowerPoint & Canva Made Easy

December 11, 2024

Alexa Arreola, Regional Training and Opening Manager, Piada Italian Street food

Unleash your inner designer with this how-to webinar that brings creativity and functionality together. Perfect for hospitality pros of all levels, you'll see a few tricks and tips for using features of PowerPoint Designer and Canva to create simple pieces with stunning visuals. Walk away with easy, memorable techniques to make standout designs in minutes!

 

Mac & Skills: Stirring Up Success in Noodles & Co Digital Training

November 6, 2024

Becky Randall, Director of Training, Noodles & Co
Faith Whitney, Training Design Manager, Noodles & Co
Evan Melick, Vice President of Product, Wisetail

Step into an operation where innovation meets education and unlock the secret training recipe that's cooking at Noodles & Co. In an industry where keeping teams up-to-date is as crucial as the food served, discover how Noodles & Co masterfully employs a learning technology platform to deliver engaging development experiences across 474+ corporate and franchise locations nationwide.

You'll get an insider's look into the heart of Noodles & Co's approach, sharing the (virtual) kitchen with these experts who've perfected their nationwide training model to deliver results. They will share their experiences, challenges, and solutions in crafting a cohesive learning ecosystem that not only keeps pace with restaurant innovations and efficiencies, but also fosters a culture of continuous learning and development among staff.

This session promises to transform the way you think about training in the restaurant industry. View the video to add some new tools to your training toolbox!

So Fresh: How Biscuitville Delivers Value From Digital Learning

Michelle Sullivan, VP, Marketing Communications, SCHOOX

KAILEY SKINNER, INSTRUCTIONAL DESIGN AND LEARNING MANAGER, BISCUITVILLE FRESH SOUTHERN

October 16, 2024

Despite the rapid advance of technology in our day-to-day lives, many organizations still manage training through a spiral notebook and expect new hires to learn from a physical checklist. Biscuitville faced that challenge head-on, and with the right planning and partners, has completely transformed the way learning gets done across its 76 locations. In this webinar, our expert presenters will discuss the challenges, strategies, and real rewards that come with a successful digital learning transformation.

Topics include:

  • The importance of planning BEFORE jumping into a digital solution
  • How to find partners to bring your learning to life
  • How to reduce turnover through career pathing
  • The measurable business value of digital learning transformation