Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Mac & Skills: Stirring Up Success in Noodles & Co Digital Training

November 6, 2024

Becky Randall, Director of Training, Noodles & Co
Faith Whitney, Training Design Manager, Noodles & Co
Evan Melick, Vice President of Product, Wisetail

Step into an operation where innovation meets education and unlock the secret training recipe that's cooking at Noodles & Co. In an industry where keeping teams up-to-date is as crucial as the food served, discover how Noodles & Co masterfully employs a learning technology platform to deliver engaging development experiences across 474+ corporate and franchise locations nationwide.

You'll get an insider's look into the heart of Noodles & Co's approach, sharing the (virtual) kitchen with these experts who've perfected their nationwide training model to deliver results. They will share their experiences, challenges, and solutions in crafting a cohesive learning ecosystem that not only keeps pace with restaurant innovations and efficiencies, but also fosters a culture of continuous learning and development among staff.

This session promises to transform the way you think about training in the restaurant industry. View the video to add some new tools to your training toolbox!

So Fresh: How Biscuitville Delivers Value From Digital Learning

Michelle Sullivan, VP, Marketing Communications, SCHOOX

KAILEY SKINNER, INSTRUCTIONAL DESIGN AND LEARNING MANAGER, BISCUITVILLE FRESH SOUTHERN

October 16, 2024

Despite the rapid advance of technology in our day-to-day lives, many organizations still manage training through a spiral notebook and expect new hires to learn from a physical checklist. Biscuitville faced that challenge head-on, and with the right planning and partners, has completely transformed the way learning gets done across its 76 locations. In this webinar, our expert presenters will discuss the challenges, strategies, and real rewards that come with a successful digital learning transformation.

Topics include:

  • The importance of planning BEFORE jumping into a digital solution
  • How to find partners to bring your learning to life
  • How to reduce turnover through career pathing
  • The measurable business value of digital learning transformation

Navigating the Maze of Conflict Resolution in Today's Workplace

REBECCA BERRY, SR. SALES MANAGER SERVSUCCESS 

YVONNE LLOYD, PRODUCT MANAGER SERVSUCCESS

July 17, 2024

In today’s dynamic work environment, conflict resolution has evolved into a complex mix of interpersonal dynamics, cultural nuances, and organizational intricacies. To empower trainers with the knowledge and skills necessary to navigate this maze effectively, we will explore the multifaceted challenges in addressing workplace conflicts. We’ll delve into open discussion in the following key training areas:
    •    Understanding the modern workplace
    •    Learning what kind of manager you are
    •    Handling quiet conflict and avoidant conflict
    •    How to alleviate stress and conflict in the workplace
    •    Mastering strategies for effective conflict resolution

5 in 5: Bright Ideas, Quick Takeaways 2024

Jennifer Belk White, SPHR, SHRM-SCP, CHT
Rebecca Berry | Sr. Sales Manager, Career & Workforce Development | ServSuccess
James Frank | Area Leader of Training | Raising Cane's Chicken Fingers
Todd Horchner | Founding Partner & President | Legacy Event Productions
Curt Archambault, FMP | Partner Consultant | People & Performance Strategies

June 12, 2024

Five fresh-thinking CHART members will each share their bright idea in less than five minutes. The best part – these ideas are immediate and actionable!

Storytelling: Unleashing Your "Not-so-secret" Weapon

CORBAN NICHOLS, VICE PRESIDENT OF RESTAURANT EXCELLENCE, PIADA ITALIAN STREET FOOD

May 22, 2024

One of the not-so-secret weapons we have at our disposal for making a quick impact is through tying in a story to our message. Storytelling allows you to be sure the vision you’re seeking to cast is received in the way you intended. Not only does this allow you to explore the world of ‘edutainment’ in your content, but it also allows you to quickly create enthusiasm around your message in a way that graphs, charts, and bullet points miss the mark.

Diving into the Data: Hospitality Training Benchmarks & Insights

FRANCES LIU, VP OF MARKETING, OPUS TRAINING
KELLY MCCUTCHEON, GROUP DIRECTOR OF TRAINING, WHATABURGER
DAMIAN HANFT, VICE PRESIDENT, TALENT EXPERIENCE, INSPIRE BRANDS

April 17, 2024

An exciting deep dive into the industry trends and insights drawn from the Hospitality Training 360 Report, developed in partnership with Opus Training. This session also showcases industry benchmarks (budget and hours) so that you can see where you stack up.

The free report is available in an easy-to-read format and as a downloadable PDF. The report shows that with mission-critical training gaining organization-wide support, L&D is at an inflection point. Despite the usual constraints of tight budgets and expanding initiatives, L&D professionals in hospitality show optimism, fueled by a reinvestment of training post-pandemic. More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses.

To get a sense of what lies ahead for hospitality training in the next year (and beyond), the report delves into  seven key takeaways:

  1. L&D is back in the spotlight — for now
  2. Training is returning to hospitality’s roots
  3. The frontline manager is receiving renewed investment
  4. L&D trends are grounded in the realities of frontline work
  5. Mobile e-learning is now the norm
  6. The most effective programs embrace the top trends
  7. Knowledge sharing helps level up L&D