Member Blog

Hospitality training experts gathered at a recent Regional Training Forum to share best practices around creating a workplace that supports mental wellness. These practical and powerful tips and resources will help you lead with care and confidence. You can also access the session recording to hear directly from the experts!

Getting candidates to show up for interviews is not going to be an easy task as we move forward and re-open the US economy, and candidate ghosting can be a very frustrating occurrence for our managers. Here are twelve tips for connecting with potential new hires and preventing interview no-shows.

Avoiding the dreaded scope creep can be quite hard for any project manager. A project that is not well-defined or controlled can lead to implementation delays, cost overruns, and an inferior end product. You can build an immunity to this wily trickster and help your department and your company be more successful in the long run through these 5 tips to prevent scope creep.

In advance of his upcoming webinar on the same topic, Jim Sullivan talks about the most critical changes multiunit leaders need to be ready for during the next five years. View the 10-minute video interview conducted by Cindy Poulos, VP of Marketing for DiscoverLink.

As hospitality trainers and instructional designers, our goal should be to try to be as inclusive as possible for all our potential audience members, including those individuals who are color-blind. Here are five tips to keep in mind when designing your next handout, training booklet, or presentation, so that everyone will be able to read and digest the information.

Taking action is a necessary risk if we are to make progress. Great leaders know when to put hesitation aside and move forward boldly, with the blind faith that by taking action, we can affect positive change.

The vast majority of personal and professional gatherings have gone virtual in the past year, including recruitment events. As hiring ramps up for a hopefully busy summer season, incorporate these 5 best practices to ensure that your virtual job fair is productive for both you and your candidates.

With the completion of the Project Management competency workshop on March 10, 2021, John Krahn has accomplished the entire program. He also receives his Lifetime Member recognition this year as a 20-year CHART member. So, 2021 is a BIG year for John! We couldn’t wait to talk to John about his thoughts on hospitality training!

How do you keep your team informed, engaged, and everyone on the same page? One option is to create a company newsletter. Here are 7 tips to create an effective newsletter that your employees will want to read.

Do you find yourself wasting precious time and energy worrying about things that are beyond your control? Learn how to productively redirect your energy with three simple circles and an imaginary shoe box on a closet shelf.

With in-person conferences suspended, the CHART Board still felt it was important to keep up the tradition of giving back by finding a way to hold a virtual service event in 2020. By partnering with Childhelp, we were able to serve others in a safe and interactive way, while having fun in the kitchen, and raising over $5,600 for the prevention and treatment of child abuse.

How do you convince your guests to return to your restaurant or hotel? Here are the four key areas to focus on that will help build consumer confidence, along with some tips on how to communicate your commitment to safe operations to your guests.