Member Blog

[Interview] Kelly McCutcheon Busts a Popular Training Myth and Shares Her Cringiest Moment

In this Member Spotlight, Kelly shares her first encounter with restaurant lingo, the three reasons that things don't get done, and the training myth she wants to bust.

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Increasing Learning Engagement and Retention with a Certified Peer Trainer Program

A certified trainer program can give existing hourly employees an opportunity for growth and the skills, knowledge, and tools that they need to rapidly onboard new employees. Here are five key components of a certified trainer program that can decrease time to productivity, enhance employee experience and engagement, and ultimately increase retention.

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CHART PresidenTalks: A Thirst for Content

It doesn't matter what stage you're at in your career or what your specific training need or challenge is—CHART has you covered. Check out all of the resources available to you through CHART, and quench your thirst for information!

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[Interview] Nadine Willems-Antersijn Believes There Is One Trait All Hospitality Trainers Need To Have

In this Member Spotlight, Nadine talks about nerves, being prepared, and the one piece of advice she believes all hospitality trainers need.

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If Not You…Who? A PROUD Message About the Importance of Authenticity

The June 1969 Stonewall Uprising set the foundation for LGBTQA+ individuals to live openly—to be themselves, and the movement also helped to create space for many beyond this community to be authentic to themselves as well. When you live and lead authentically, you give others permission to do the same. A huge part of what makes you successful as a trainer, especially in the hospitality industry, is…YOU. And if you are not going to be you...who will?

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[Interview] Jay Hartwig Has a Message for His Younger Trainer Self and New Trainers Everywhere

In this Member Spotlight, Jay talks about that feeling of having a trainee "get it," the significance of his lanyard, and what advice he would give to his younger training self.

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[Interview] Lindsey Moon Adapts—Even if That Means Holding Training in a Parking Lot

In this Member Spotlight, Lindsey shares how she has grown her lanyard—and her skills—with CHART, and why she once had to hold a training session in a parking lot.

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From the Eyes of an FTA

I have been to many conferences in my career, but CHART Las Vegas was an entirely different animal. Coming into this conference as a First Time Attendee (FTA), everything was fresh and new. Here is my CHART conference experience.

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Gen Z Engagement: 5 Tips from a Panel of Experts

For those of us working in hotels and restaurants, it will be incredibly important for our long-term success that we find ways to engage with the newest generation and prove to Gen Zers that our workplaces will provide them with opportunities to learn, grow, and develop thriving careers.

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There's a Lot of Dreams in Here – A Reflection of My Experience with The Chef Jeff Project

Spending the day prepping, cooking, and delivering meals with formerly incarcerated or disenfranchised youth participating in The Chef Jeff Project was a powerful experience. Chef Jeff helps these young people pursue their dreams while they learn career and social skills in a structured and supportive environment.

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How to Engage the Emerging Gen Z in the Hospitality Industry

Generation Z workers have more opportunities and different expectations than previous generations. To attract and retain them, hospitality recruiters and managers will need to adapt their strategies accordingly. Here are three suggestions for engaging Gen Z in the hospitality industry.

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The Art of the Limited Time Offer (LTO)

A successful Limited Time Offer (LTO) is like a well-orchestrated relay race. You’ve got to have a great start, a smooth hand-off, and a strong finish. Here are nine tips to elevate the execution of your next Limited Time Offer.

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