Member Blog

Thought leadership from the brightest minds in hospitality training. Subscribe to our Training Flash E-Newsletter to get the latest articles right in your inbox.

Unleashing AI’s Potential: 10 Specific Ways ChatGPT Can Empower Hospitality Trainers Right Now

The future of artificial intelligence is exciting, but you don't have to wait for some distant time in the future to put AI to work for you! For trainers seeking immediate solutions, you can start finding them today with ChatGPT. Hotel and restaurant professionals can access a wealth of knowledge, guidance, and support to enhance their employee training programs, improve their workplaces, and, as a result, deliver exceptional guest experiences by using the technology that is available to you NOW.

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The Power of Words: 5 Compelling Reasons to Invest in Communication Skills Training for Your Staff

Communication is the lifeblood of an organization, underpinning every aspect of its operations from employee experience and performance, to customer relations, to your company's ability to adapt and innovate. Implementing communication skills training is more than just a business investment—it's an investment in your people, your culture, and your future. Here are 5 critical reasons to invest in communication skills training for your staff.

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Get Your Message Across with 8 Confidence Builders

Though trainers typically have mastery over communicating while in their comfort zone of routine training, that confidence doesn't always apply to new topics or situations. How can we approach unfamiliar circumstances but still project a level of confidence that will allow us to capture the attention of those listening, convey our authority, and earn their trust? Here are 8 suggestions you can implement to enhance your speaking abilities and project an assured presence.

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Character, Substance, and Style: Inspiring Others by Being Your Authentic Self

Executive presence is more than just how you dress and how you communicate. It's about being your authentic self, with all of the character, substance, and style that comes from putting your BEST self forward. This Pride Month, be bold, be authentic, and be true to yourself.

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3 Ways to Add Disney Magic to Your Training

I am a longtime fan of all things Disney. The sense of fun and magic just can't be equaled. So when I uncovered the elements that make Disney vacations so magical, I decided to implement some of the concepts, practices, and strategies into my own training programs and events. Here are 3 ways I’ve drawn inspiration from Disney to add a little magic to my training.

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Rev Up Your Recruiting: Best Practices to Maximize Job Fair Results

Working at a job fair may seem like it could be a nice break from your normal routine – a sedate time where you can sit down, catch up on emails, and flip through kitten videos on TikTok. But it should be the opposite – you can turn it into a series of dynamic conversations with a diverse set of individuals that can make a sizable difference for your hotel or restaurant. If you adopt the practices outlined in this article, you create the possibility to really stand out from the competition, connect with the most qualified candidates, and build a strong and engaged workforce for the future.

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The RIGHT End of the Telescope: Focus on Inclusion First

We all know that Diversity, Equity, and Inclusion are critical topics, but trying to do everything all at once can be overwhelming, and despite good intentions, can lead to failed initiatives. My advice? Focus on Inclusion first. By focusing on Inclusion, we can accelerate, enhance, embed, and cultivate all the other priorities. When we engage Inclusion first, we are looking at our challenge through the RIGHT end of the telescope.

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Digital Persuasion in the Age of AI: 3 Predictions for Hospitality

Artificial Intelligence (AI) tools are only as useful as the ways we can leverage them to make our jobs easier and create enhanced experiences for our customers. Here are my top three predictions about the ways that the hospitality training industry will start utilizing AI, and how YOU can unleash the potential of AI to Get More Yes in your career and in your life. Plus, view my personal video invitation to CHART Orlando, where I will be a keynote speaker for the summer Hospitality Training Conference!

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Happy Work: Leaders Creating an Engaging Work Culture as a New Normal

Why are so many of us unhappy at work? What needs to change in order to make a difference in employee retention, job performance, and personal wellbeing? Discover the core elements of a happy work culture, as well as the critical importance that leadership behaviors have on creating an engaged and high-performing team.

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Maximize Operational Success: Elevate the Guest Experience through the Power of Learning, Understanding, and Corrective Action

Employee performance is key to the success of your business. In addition to proper training, they need access to resources that reinforce their learning. Discover how modern technology solutions can help streamline operations, improve learning efficiencies, and deliver high-quality training content that elevates workers to create a positive and unforgettable guest experience.

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Engaging and Memorable Communication on a Shoestring Budget

During the pandemic, hospitality trainers had to figure out effective ways to communicate information to their teams without it costing a lot of money. Let the Wienerschnitzel training team walk you through what they found to be a lasting, effective, and low-cost way to get the message out.

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Emerald City and the Rainbow

Attending a CHART conference can be life-changing. Hear how what transpired for me at CHART, and the memory of a dear, departed friend, inspired me to chart a new course in life. As hospitality trainers, we are uniquely suited to help others chart their courses as well, and we are in a key position to impact the lives of our employees and the world around us.

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