Member Blog

We all have the ability and the responsibility to become more aware of our own biases and work to change them. The hospitality industry and hospitality trainers, in particular, are poised to have a positive influence on diversity and inclusion efforts in their own organizations. The work begins with intentionally managing individual and organizational unconscious biases.

For trainers, online learning and virtual sessions are not new, however with a focus on blended learning, we are always looking at what is the best format for what we are trying to achieve. Here are eight ways you can enhance the effectiveness of your virtual events.

With so much about the hospitality and tourism industry in flux, it’s critical your organization shows it’s willing to go above and beyond to ensure the safety of your customers and employees alike. Certified training provides a flexible and cost-effective way to build that confidence, prove your commitment, and make a safe space for travel and hospitality in 2021.

As restaurants prepare to resume their operations following the COVID-19 pandemic, trainers are finding that some aspects of Learning and Development will never be the same. Here are the three things trainers need to focus on when training new hires and refreshing furloughed team members in preparation for reopening.

When working remotely, a computer screen can feel more like a barrier than a portal into a meaningful connection. But it doesn’t have to be that way. An advanced, computer-based adaptive learning platform can help you and your team leverage technology to foster support and collaboration. Our free adaptive learning course will show you how effective this format can be, as well as provide practical tips from professionals who have made working from home their norm for many years.

The one-size-fits-all annual performance review has been a staple of most human resources departments for decades, but it receives low marks in keeping up with modern business demands and productive corporate culture. Here are some things to consider as you evaluate your organization's evaluations.

In the midst of the COVID-19 crisis, there are lessons to be learned from restaurant operators who have stumbled on or innovated their way through to something resembling forward motion in this yet-to-be-defined "new normal." Here are ten of those key learnings for you to consider and to help you and your teams manage and lead your way through these uncharted waters. Spoiler Alert: Training is #10!

Enterprises and educational institutions around the globe are implementing work-from-home (and learn-from-home) policies due to COVID-19. But to remain on track to meet yearly objectives, business must resume in as normal a manner as possible. Here are five tips for empowering your remote workers and learners during this tumultuous time.

Caring. It is one of CHART’s guiding principles, and has risen to the top of my priority list during these uncertain times. With the launch of the Membership Access Program, we were able to put caring into action by offering hospitality trainers free memberships and pay-what-you-can renewals.

With constant developments around coronavirus COVID-19, the NRA is committed to bringing together reliable, accurate information and resources for restaurants and foodservice operations.

According to the CHART and TDn2K/Black Box Intelligence's “Trends in Hospitality Training & Development 2019" report, organizations that spent more than 10 percent of total manager training time on leadership development and/or HR topics saw reduced turnover rates ranging from 25-35 percent.

Speaking in front of a group can be intimidating, but when you know you have a message worth sharing, making yourself vulnerable pays off. Here are a few take-aways about trust, connection, and learning from my recent breakout session at CHART 99 Napa.