Member Blog

Thought leadership from the brightest minds in hospitality training. Subscribe to our Training Flash E-Newsletter to get the latest articles right in your inbox.

The Magic of Storytelling: CHART Orlando Breakout Recap

Leaders today must foster a supportive and positive climate—one where team members feel valued and heard. By weaving narratives and activities into learning experiences, leaders can connect with their teams on a deeper level and drive engagement, motivation, and growth.

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Trainers as Translators: Bringing Company Culture to Life

Training is often looked at as a task and a quick solution to an immediate problem. However, if you think of your training role as a translator, you begin thinking not just about the tactical objective, but how what you’re doing impacts the entire organization.

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Three Things I Learned About Training from Taylor Swift's Eras Tour

Your audience may not be as big as Taylor Swift's, but you can still capture some of her secrets for success and incorporate them into your training sessions. Here are 3 things I learned about training from my experience at the Eras Concert.

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5 Ways to Resuscitate Your Online Recruitment Results

If you want to breathe new life into your online recruiting process so your teams are fully staffed for the upcoming season, these 5 steps can help get you the results you need.

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Boundaries in Hospitality: The Key to Sustainable Success and Service Excellence

In the bustling world of hospitality, where the mantra often is "the customer is always right," boundaries can seem like a foreign concept. But as I journeyed through my career, from drive-thrus to the luxury suites, I realized that boundaries are not a hindrance to service excellence; they are, in fact, its very foundation.

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Creating a Culture of Being “IN” Training: CHART Orlando Breakout Recap

A great leader knows that school is never out, and personal development is a never-ending journey. As corporate trainers, we know the importance of being “in” training, and are always looking for ways to grow and evolve. But how do we build the same muscle with our teams? Here are four key “IN” tactics for creating an “in” training culture.

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The Duality of Incremental Change: Embracing the Good and Evil

We have been told that "slow and steady wins the race," but after listening to Dr. Pogue's keynote at the Orlando Hospitality Training Conference, I realized that sometimes slow progress is not enough. While incremental improvements still have their place, there are times when more urgent action is needed, and it is necessary to "kick down the door" to enact true radical transformation.

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Embracing Microlearning and AI in eLearning: CHART Orlando Breakout Recap

The Orlando Breakout Session, “Implementing a Framework for Developing Engaging and Effective eLearning,” led by Bob Duprey and Felicia White, was an exploration of the applications and challenges of implementing AI in training programs, as well as in-depth discussions about microlearning and engagement. Here are the key points and takeaways from that session.

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Rev Up Your Recruiting: Counting Down the Top 10 Must-Have Elements in Hospitality Job Ads

We're counting down the top 10 most important items that industry employers should include in their online job ads to attract rock-star candidates. Tune in and enjoy this radio-style list as we count down the chart-topping hits of recruiting! 

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Embracing Culture Add: The Future of Hiring in the Hospitality Industry

Embracing diversity, fostering inclusion, and valuing different perspectives helps create an environment that attracts top talent, delights guests, and drives innovation. Instituting a philosophy of "Culture Add" over "Culture Fit" at the hiring stage offers an approach that can be immensely beneficial to organizations in the hospitality sector.

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The Six Principles of Trauma-informed Leadership

Many, if not most, of our team members and guests have histories of trauma, and the environment and interpersonal interactions can exacerbate the manifestations of trauma. Here’s how to set the tone and support your workforce in practices that are rooted first in empathy, vulnerability, and compassion, not process and procedure.

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AI: To Fear or Not to Fear

Is AI the best thing ever or the beginning of a dystopian nightmare? I was resistant until I learned more about AI applications during the "Whose AI Is It Anyway?" session at CHART Seattle. Since then, I have explored and embraced ChatGPT (affectionately known as Chad), and a few other AI tools. Here are some of the tasks Chad and I have been collaborating on, and what I have learned along the way.

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