Training Articles

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CHART Talks: Convince Me

Convincing someone of your perspective is not about conquering or overcoming the other person, it is about finding a common truth and overcoming WITH them. The tactics shared in this CHART Talk only work if you connect with who the other person is and what they believe is the source of their truth. To convince someone, says Aaron, you must first connect or bind yourself with them and then lay out the facts as they relate to your common truth.

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Mental Health at the Center of Conversations in Hospitality

Workers are stressed and anxious, they feel undervalued, and according to a recent study, almost 80% say they're considering quitting their job because of it. This alarming statistic should make employers sit up and pay attention! Making employees feel valued and taking care of their well-being should be a priority for businesses, and luckily, there are easy–and free–steps you can take right now toward that goal.

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There is no “I” in Team, but there is one in Train!

New CHART President Felicia White reflects on Christy Uffelman's keynote at CHART 106 Chicago. In the session, participants were encouraged to open up and be vulnerable in order to create space for authentic expression, reflection, and behavior change.

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AI, Team Building, and the Power of Connection: Insights from a CHART RTF

The July 2024 Regional Training Forum in Orlando was a lively exploration of Artificial Intelligence in Learning & Development. We discussed current familiarity and challenges, then talked about how to get the most out of AI by framing and crafting the perfect prompt. Check out these takeaways and best practices, plus new ways to think about utilizing AI tools beyond content creation.

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Anatomy of a Job Benefit: Employee Meals

By thoughtfully constructing an employee meal program, hospitality businesses can create a win-win situation. Staff members receive a tangible, daily benefit that improves their work experience, while employers gain a more satisfied, knowledgeable, and loyal workforce. In an industry where the quality of service can make or break a business, investing in your team through something as fundamental as a good meal can pay dividends in the long run.

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What 20+ Cruises Taught Me About Onboarding

Just as a cruise requires careful planning, preparation, and a smooth journey to ensure guests have the time of their lives, so does the onboarding process for your new team members. From pre-boarding to disembarking, every step is about ensuring your new team members are set up for success and supported throughout their journey with your company. Keeping the journey engaging ensures that your new hire will enjoy the ride and stick around for the long haul.

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Harnessing Guest Insights, Part 2: Selecting the Ideal Online Survey Platform

Incorporating an online guest survey platform is a strategic move that can significantly enhance the guest experience and operational efficiency of your hospitality business. By selecting a tool that aligns with your goals, you can foster a culture of continuous improvement, swiftly address issues, and make informed, data-driven decisions to elevate your services and customer experiences.

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[Webinar Recap] Navigating the Maze of Conflict Resolution in Today's Workplace

As discussed by Rebecca Barry and Yvonne Lloyd of ServSuccess, conflict is unavoidable when you're leading a team. But when we proactively recognize and address conflict, managers can create healthy steps for its resolution. Read the recap of the key strategies they shared to alleviate stress and promote a positive work environment.

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The Power of Appreciative Leadership in Training

One leadership approach that I’m passionate about is called appreciative leadership, which has gained significant traction in recent years and has proven effectiveness. This style focuses on recognizing and leveraging strengths, fostering positivity, and creating a supportive environment.

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Why Optimization Prevails in Pursuit of Sustainable Leadership

Though maximizing profits sounds appealing on the surface, this practice falls short in the long run. Instead, leaders should employ the philosophy of optimizing - balancing the interests of all stakeholders and making choices that yield benefits for everyone involved. Sustainable leadership is all about creating enduring positive impacts that transcend the boundaries of the organization and extend to employees, customers, communities, and the environment. Let's explore the principles of optimization and why it is the key to creating enduring, positive impacts that resonate far beyond the boardroom.

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Harnessing Guest Insights, Part 1: Encouraging Feedback at Your Hotels and Restaurants

Guests often won't offer any feedback on their experience at your operation, even when it has been less than satisfactory. As a result, you might be missing out on valuable opportunities to gain insights into areas that need change or improvement, and could lead to persistent issues going unaddressed, a decline in repeat business, and ultimately, a tarnished reputation within the community. Here are some strategies you can employ to foster an environment where guests feel comfortable sharing their honest opinions, both positive and negative, so you can use that feedback to build your business.

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2024 Commitment to People Recipient Scott Steilen Goes the Extra Mile

In his 12 years as President and CEO, Scott has honored Sea Island's 96-year tradition of excellence, blending high-level operations with personal, meaningful interactions. His ability to lead, while connecting with every team member he encounters, remembering personal details, and making everyone feel valued, underscores why he is a deserving recipient of the 2024 Commitment to People Award. Read more about how Scott leads a culture of respect, kindness, and gratitude.

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