Member Blog

In the midst of the COVID-19 crisis, there are lessons to be learned from restaurant operators who have stumbled on or innovated their way through to something resembling forward motion in this yet-to-be-defined "new normal." Here are ten of those key learnings for you to consider and to help you and your teams manage and lead your way through these uncharted waters. Spoiler Alert: Training is #10!

Enterprises and educational institutions around the globe are implementing work-from-home (and learn-from-home) policies due to COVID-19. But to remain on track to meet yearly objectives, business must resume in as normal a manner as possible. Here are five tips for empowering your remote workers and learners during this tumultuous time.

Caring. It is one of CHART’s guiding principles, and has risen to the top of my priority list during these uncertain times. With the launch of the Membership Access Program, we were able to put caring into action by offering hospitality trainers free memberships and pay-what-you-can renewals.

With constant developments around coronavirus COVID-19, the NRA is committed to bringing together reliable, accurate information and resources for restaurants and foodservice operations.

According to the CHART and TDn2K/Black Box Intelligence's “Trends in Hospitality Training & Development 2019" report, organizations that spent more than 10 percent of total manager training time on leadership development and/or HR topics saw reduced turnover rates ranging from 25-35 percent.

Speaking in front of a group can be intimidating, but when you know you have a message worth sharing, making yourself vulnerable pays off. Here are a few take-aways about trust, connection, and learning from my recent breakout session at CHART 99 Napa.

Attending a conference takes you away from your office and can be expensive. So is attending worth it? Even after many years participating in CHART conferences, for me, the answer to that question is an emphatic "yes!" Here are a few of my reasons why.

This topic, presented by Kelly McCutcheon in Napa, shows the value of creating positivity in the workplace. Not only is it good for employees, it's good for productivity and the bottom line. In this session recap, you will learn how to implement tips from the latest research.

A blended approach to training appeals to today's learner. Here are some simple ways to combine images, humor, and straightforward text to create clear training messages.

What are you doing to develop your career outside of the office? Do you want to make personal and professional development a goal in 2020 and beyond? Professional organizations like CHART can make all the difference in providing tools, mentorship and opportunities that can support your growth and help get you to the next level.

How can we incorporate more gratitude into our lives? Why make the effort? CHART President Serah Morrissey recommends taking time for gratitude every day. It's a tough habit to form, she admits, but simply noticing the wonderful things happening around you and replacing "have to" with "get to" can be transformative.

Napa Valley, California is a place of growth. Creativity thrives in the mild climate and abundant sunshine alongside world-class wineries and high-end cuisine. So it is a fitting location for CHART's T3: Training Competencies Conference in February.