Training Articles (formerly Member Blog)

How can you improve your odds of becoming the next potential winning candidate in your future career path? In this brief CHART Talks video, Kate shares some valuable, and sometimes forgotten, tips on what she believes are important to-dos in your current position and how to get recognized over others. Don't ever throw away your next shot at being the next perfect candidate.

Often, we hear about what the younger generations can't do. But Band Camp shows us exactly what they are capable of! TJ Schier takes us to high school Band Camp and shares the successes of creating the perfect marching band performance. Listen to TJ as he shares the critical steps needed for millennials to WOW their audience. How can we bring Band Camp into OUR organizations?

There is a lot of talk about mindfulness these days! It is a nice word, and maybe just a new catchphrase, but it is hard not to wonder what it really means and how we can be more mindful? And, how being mindful can help us de-stress and be more effective in our jobs.

Over the past few years, I started approaching my attendance at CHART conferences differently. I realized that while the content of speakers was helping in my development, if I also paid attention to the logistics of the conference and unique features that engage attendees, I benefited in a key aspect of my position at work – planning training workshops and my brand leadership conference.

Having recently undertaken a corporate rebranding exercise, I am very aware of the importance of tying in company culture and values to team members’ every day work experiences. Incentive-based recognition strategies are tangible ways to bring the company’s culture to life and improve employee satisfaction and performance.

To help create your goals for 2019, I believe the best place to start is CHART’s guiding principles. So, grab a piece of paper, your phone, wherever you prefer to write down your notes and begin your journey to achieving your 2019 resolutions and goals!

Executive presence is a top development area for leaders and emerging leaders. It is the “wow” factor. Although some may be born with executive presence, the good news is that it is very learnable, and we can all get better at it. Learn five strategies to improve your personal brand and ability to command a room with this brief blast of brilliance CHART Talks video.

How do you deliver the guest experience with winning performance all the time? In this brief blast of brilliance seven-minute video, Dr. Mike describes how to work with your team members to give feedback to constantly move toward this goal.

As we turn the page on the calendar and begin preparing for the most magical time of the year when everyone around you suddenly starts…to get sick. Yes, that’s right – it’s going to be cold and flu season before you know it. How can we, as a community of hospitality trainers, help to prevent the spread of these ailments in our hotels and restaurants?

Two years ago, as Director of Recruiting and Training for Ivar’s Restaurants, I applied to join the Executive Track Competency Capstone session that would be taking place on the Saturday of the CHART conference in Charleston. Once the session got underway, my thinking began to radically change for three reasons.

A familiar scenario often occurs within organizations. Our team members, with a “check the box” mentality, believe that the path to a promotion is a matter of completing certain subscribed training tasks and programs. In doing so, mission accomplished…or is it?

Ever been fooled by a great interview, only to find out later that he or she wasn't a great fit? Here's what we recommend to ensure you hire the right person the first time.