Winning Over a Tough Crowd: Strategies for Hospitality Trainers
If there is one thing people know about me, it is that I am comfortable in front of people. Training, speaking, singing, participating, volunteering…I have no shame and often say I was born without the embarrassment gene. When I have the opportunity to train with my leadership team at work, I prepare like a mad woman. I memorize the material, incorporate examples, stories, and humor, and I psych myself up just before the ‘show’ to make sure my energy is high. However, I was reminded recently that sometimes no amount of preparation or enthusiasm on my part can win over a tough crowd…especially when I have not fully considered their various needs.
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