Training Articles (formerly Member Blog)

Speaking in front of a group can be intimidating, but when you know you have a message worth sharing, making yourself vulnerable pays off. Here are a few take-aways about trust, connection, and learning from my recent breakout session at CHART 99 Napa.

Attending a conference takes you away from your office and can be expensive. So is attending worth it? Even after many years participating in CHART conferences, for me, the answer to that question is an emphatic "yes!" Here are a few of my reasons why.

This topic, presented by Kelly McCutcheon in Napa, shows the value of creating positivity in the workplace. Not only is it good for employees, it's good for productivity and the bottom line. In this session recap, you will learn how to implement tips from the latest research.

A blended approach to training appeals to today's learner. Here are some simple ways to combine images, humor, and straightforward text to create clear training messages.

What are you doing to develop your career outside of the office? Do you want to make personal and professional development a goal in 2020 and beyond? Professional organizations like CHART can make all the difference in providing tools, mentorship and opportunities that can support your growth and help get you to the next level.

How can we incorporate more gratitude into our lives? Why make the effort? CHART President Serah Morrissey recommends taking time for gratitude every day. It's a tough habit to form, she admits, but simply noticing the wonderful things happening around you and replacing "have to" with "get to" can be transformative.

Napa Valley, California is a place of growth. Creativity thrives in the mild climate and abundant sunshine alongside world-class wineries and high-end cuisine. So it is a fitting location for CHART's T3: Training Competencies Conference in February.

Recently, Google has become a dominant player in the customer-generated review space, outpacing the former front-runners. Read on to understand what that means for hospitality professionals, and how responding to customer reviews on Google can impact your business.

What is the hidden meaning and value of an exclamation mark in written communication? What does it say about the message and/or the sender? Learn more in this engaging CHART Talks video.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared around development of Managers in Training.

Omotenashi is a selfless approach to serving others that extends beyond pleasantries and the Western concept of "customer service". It is a culture of unobtrusively anticipating the needs of the customer and seeing to their comfort with sincere care and respect.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared to build and maintain company culture.