Training Articles (formerly Member Blog)

The National Restaurant Association show will be held in Chicago from May 18-21 this year, and as usual, tens of thousands of people will show up hoping to learn what the future holds for the hospitality industry. The booths in McCormick Place will be buzzing with conversations between the many different vendors and all kinds of restaurant personnel: owners, executives, chefs, managers, employees, and hopefully, a lot of trainers as well.

I am back, rested and ready to implement new learning from CHART’s 85th Hospitality Training Conference. This year was extra special as it was the launch of a new learning platform called T3 which is competency based training with four tracks of learning for trainers, training managers, instructional designers and training executives. I enjoyed connecting with those who attended (and for those I missed, hope to see you soon).

My recent article in Hotel Management magazine details how an orientation program can help create brand loyalty from the start

At a recent business forum I attended here in Seattle, one which involved trainers from a variety of industries, we started a discussion at my table about the vast number of resources and reference guides that are available for people who work in Training & Development.

In the January FlipCHART, CHART President John Kelley talks about reaching our 2013 goals together. Share your thoughts, resolutions, goals and tips here!

The Council of Hotel and Restaurant Trainers was founded in 1970 with four guiding principles (Learning, Sharing, Growing, and Caring) that really make us unique in the business world. Anyone who has spent time on our website, at a Regional Forum, or at a CHART conference will probably agree that we stand apart from other professional organizations because of our openness, our lifelong connections, and the importance we place on taking care of one another. The stronger we make each other, the stronger that the hospitality industry becomes – and that truly benefits us all.

Christine Andrews of Hostmark authored the CHART Training Trends column in a recent Hotel Management issue. Read on to find out how to implement such a culture and develop a program with tangible, sustainable practices

Why should you attend CHART’s 85th CHART Conference in San Diego in February? Perhaps you are considering it because of the incredible networking opportunities with other hospitality trainers that can only be found at a CHART event. Maybe it’s because you want to hear our amazing general session speakers. Or perhaps you live somewhere cold and snowy and the thought of a few days in Southern California in the wintertime is too good to pass up.

In the November FlipCHART, John Kelley poses the following question in his PresidenTalks article. Please text your response. As those responsible for teaching employees everything about our companies, should we teach them about the issues and how the decisions made by our elected official’s impact our companies and therefore potentially the work lives of our employees?

How many little decisions do you make in a day? A dozen? A hundred? Most of the time these little decisions pass us by with nary an afterthought because it really doesn’t matter if we wear the black pants or the navy blue pants, or if we go to the bank before or after we go to the post office.

Hello everyone - the following post is a re-cap of a breakout I recently presented at the CHART Conference in Chicago. Its a little longer than most of my blogs but packed full of information I believe necessary for re-creating and branding your training dept within your company. Enjoy!

Tim Hast of Encore Life Skills gave one of the most popular presentations at the recent CHART Chicago conference. This article summarizes the key takeaways for those lucky attendees at the session. Enjoy!