Hospitality Training Trends & Research
One of CHART's key strategies is to understand training and human resources priorities and trends through research.
2024
Hospitality Training 360 Report
CHART & Opus Training
Hospitality L&D 360 Report: Part 2
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Report Overview
More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses. CHART (Council of Hospitality and Restaurant Trainers) and Opus Training jointly surveyed over a hundred L&D leaders in hospitality, primarily in multi-unit restaurants.
Part 1 of this report focuses on actionable insights that can help L&D leaders in hospitality advocate for their programs, influence buy-in, and maximize training efficacy. Part 2 shares how businesses are investing in training, both in terms of money and time spent. Let's dive into the top trends for 2024 and beyond. For a full recap of the report, click here.
Have questions, comments, or ideas? We welcome it -- please email feedback@opus.so.
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2019
- 2019 Trends in Hospitality Training and Development Study (Full Report available to those who completed the survey)
- 2019 Trends in Hospitality Training and Development Study (Infographic)
2017
- 2017 Trends in Hospitality Training and Development Study (Full Report available to those who completed the survey)
- 2017 Trends in Hospitality Training and Development Study (Infographic)
2015
- 2015 Trends in Hospitality Training and Development Study (Infographic)
- 2015 Trends in Hospitality Training and Development Study (Full Report)
Past Studies
- 2014 Trends in Hospitality Training and Development Study Full Report
- 2014 Trends in Hospitality Training & Development Infographic
- Blueprint for Trainer Development: A Customized Competency Model for the Hospitality Industry, White Paper, 2005
- Blueprint for Trainer Development: A Customized Competency Model for the Hospitality Industry, Power Point, 2005
- 2000 CHART Benchmarking Study: Profitability, Retention, Technology and Best Practices in Training