Recommended Resources
Access to trusted and proven solution-providers is a valuable part of CHART. The top-notch, member-recommended companies listed below understand the challenges facing hospitality training professionals, and are ready to help!
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We are on a mission – To make Food Manager Certification, Food Handler and Allergen Awareness training fun and engaging for everyone!
Always Food Safe is an ANSI accredited, specialist web-based e-learning provider for the food service sectors.
We offer Food Protection Manager, Food Handler and Allergen Awareness training courses.
We pioneered the use of fully video-based online training systems, to provide the learner with a far more interactive and enjoyable learning experience. Uniquely, our courses are filmed in catering kitchens and provide curriculum-based learning linked to “real life” situations.
This means that our course is 100% online and can be completed around your lifestyle.
Contact: Dan Olk
Website: Always Food Safe
American Hotel & Lodging Educational Institute
Training for every step of every hospitality career.
Find the perfect hospitality training, education, and professional certification resources for yourself, your staff, or your students. Build your own career training path, or work with an AHLEI sales manager to select the best mix of programs for your school or organization.
Hospitality certification provides recognition of mastery of professional knowledge and skills at every level of your hospitality career. AHLEI provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA).
CHART Contact: Jennifer Bonilla 407-999-8138
Website: AHLEI
Articulate develops e-learning software, content, and resources that change the way the world learns.
More than 120,000 organizations worldwide, including all 100 of the Fortune 100, have created millions of courses using our online training platform, Articulate 360.
With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360.
Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 1.2+ million members of E-Learning Heroes at https://community.articulate.com
As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees
Contact: Maria Country
Website: Articulate
Attensi is the world's leading provider of Al and Game-Based training - the most effective way to upskill your people with measurable impact on your KPls. Engage your people with immersive simulation training, powered by Attensi expertise in psychology, technology, and gaming principles.
We work closely with our customers to develop gamified training solutions that are tailored to their specific needs. Onboarding new employees, improving retention, compliance training, leadership development, sales, and customer service excellence are just some of the areas where customers have excelled using Attensi Al and Game-based training.
The game mechanics that underpin every Attensi solution are designed to increase engagement and achieve behavioral change allowing for greatest impact to organization. Empower your people to master new skills with training they will want to complete and repeat. Recreate their working environments with advanced realistic graphics, lifelike scenarios, and interactive dialogues with avatars, with capability to be done in real time, to test their knowledge. All in a safe, learning-by-doing environment. With Attensi's CREATOR tool, equip your team with ability to create custom training content with no coding ability needed.
Attensi has delivered Al and Game-based training solutions in over 150 countries, in more than 50 languages.
Contact: Matthew Carregal
Website: Attensi
Crunchtime is how the world’s top restaurant brands achieve ops excellence in every location.
Our software is used in over 150,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. Crunchtime's TalentLink learning management system allows operators to rapidly train every new employee to deliver a great customer experience, scale consistent training across locations, and keep employees engaged by offering new skills to master over time.
Crunchtime is proud to enable customers including Texas Roadhouse, Culver’s, Domino’s, Dunkin’, Five Guys, and Chipotle to control costs and deliver great guest experiences.
Contact: Cindy Poulos
Website: Crunchtime
For over 30 years, CXE, Inc. has been a trusted partner in transforming customer and employee experience strategies. We collaborate with clients across airports, food & beverage, retail, business & government, recreation, and transportation to design innovative programs that enhance service culture and drive lasting success. From the C-suite to the front line, our solutions empower organizations to elevate both internal and customer-facing interactions, fostering exceptional experiences at every level.
Contact: Patty Thompson
Website: CXE
ELB Learning offers the industry-leading suite of innovative software and professional services that empower businesses to unlock their people’s greatest potential through customized learning experiences. As a full-service learning and development partner, ELB Learning helps clients develop, deliver, administer, and optimize learning programs tailored to each organization's unique business goals. Customers benefit from cutting-edge learning technology solutions and services, including gamification, virtual reality, video practice and coaching, staff augmentation, and courseware. ELB Learning also offers expert consulting, development, and training for organizations’ AI initiatives to help discover how employees can work smarter and more efficiently. Today, 80% of Fortune 100 companies trust ELB Learning to elevate their corporate learning experiences.
Contact: Kevin Adams 312-898-0801
Website: ELB Learning
OUR STORY: The GLEAM Network, is a 501c3, all-volunteer organization dedicated to the development of leaders in the restaurant/foodservice industry. Our deeply-experienced Board and Advisory Board of Industry leaders passionately support our work and we have created programs to help individuals from Hourly Team Members to Emerging Executives, move ahead in their careers. We hope you will join us in registering for one of our programs soon!
PROGRAMS
Mentor Program – for Emerging Leaders and Emerging Executives. 6-month structured 1:1 Mentor Program pairing industry leaders with leaders seeking development.
Career Advancement Program (CAP) – for Hourly team members. 1-hour/week sessions covering 9 modules offering career-building soft skills to support frontline steam members’ growth into supervisory and eventually, salaried management positions.
Leadership, Exploration and Development (LEAD) offers affordable access to premier networking events, conferences featuring keynote industry speakers at various locations throughout the year.
Contact: Support@Gleamnetwork.net
Website: GLEAM Network
The International Food and Beverage Technology Association (IFBTA) is the place to network with your peers and leverage ideas to take your business and professional development to the next level. Whether you are an operator, supplier, consultant, member of the press, association representative, educator, or student, the IFBTA is the place where every voice counts and everyone has a seat at the table.
Contact: info@ifbta.org 800-277-2017
Website: IFTBA
At Legacy, we know that the best events are more than talking heads. Communicating a message is vital, but creating a memorable experience both solidifies your message and keeps people coming back. We leverage the newest and best event technologies to create immersive, participatory experiences for your attendees. You only get one first impression… We want to make sure that it is the best possible first impression. Legacy Event Productions uses only the finest quality audio and lighting components to insure that your message is as clear as possible. We carry and implement the gold standard of audio equipment because we understand that your biggest priority is to be heard and understood. We supply brands that represent the industry standard: Shure, Mackie, QSC, JBL, Yamaha, and many more.
Contact: Todd Horchner 972-813-9750
Website: Legacy Event Productions
LODGING SOURCE is ready to do the legwork when it comes to booking hotels for your new restaurant openings, managers in training, and operations!
Our goal is to seamlessly integrate with your team, understanding your unique needs and preferences while maintaining the highest standards of trust and dependability. We recognize the importance of flexibility, quick response times, and cost-effectiveness. That's why we offer flexible billing options and no booking fees, contracts, or minimums, ensuring that your satisfaction with our service is the reason you stay.
We believe in building lasting relationships through transparency and problem-solving, working relentlessly to create a seamless and personable customer experience. We are more than a travel agency; we are your partners in the journey.
Contact: Jayme Moylan. 563-223-3341
Website: Lodging Source
Modern Training helps you execute your L&D strategy with premium learning content. Explore our off-the-shelf content, custom content, and full L&D support options at our website, plus view demos and schedule time to meet
Contact: Matt Nelson 970-690-0204
Website: Modern Training
Building Culturally Intelligent Brands & Leaders
The Mission of MFHA is to bring the economic benefits of diversity and inclusion to the food and hospitality industry by building bridges and delivering solutions. MFHA commits to delivering more connections and opportunities to build its Members’ Cultural Intelligence to effectively engage multicultural employees, customers, and communities.
Contact: info@mfha.net 401-461-6342
Website: MFHA
Opus is the training operations platform that makes doing the job correctly the easiest path forward—embedding knowledge so deeply that good performance becomes automatic. Move beyond training events and reinforce learning through communications, resource access, task management, and more. Integrating seamlessly into daily workflows, Opus ensures knowledge sticks and gets applied when it counts. Trusted by hundreds of growing hospitality brands, including Craveworthy Brands, Smashburger, Bahama Bucks, Bonchon, Gordon Ramsay Group, and Jose Andres Group. Hear from our customers: Hear From Our Customers
Contact: Rachael Nemeth
Website: OPUS Marketplace
At People and Performance Strategies, we believe that the key to success in any organization lies in its people. That's why we take a holistic approach to training and development, focusing not only on job-specific skills but also on leadership development, team building, and overall employee well-being. We work closely with our clients to understand their unique needs and goals, and we tailor our solutions to meet those needs in the most effective and efficient way possible.
Contact: Joleen Goronkin (612)-963-5057 or Curt Archambault (253)-740-0134
Website: People & Performance Strategies
The Print Authority develops custom web-to-print portals that simplify printing for multi-location brands. Our mission is to provide print solutions that help people and businesses succeed. We have a 34+ year operating history, an average top customer tenure of over 10 years, and over 150 years of combined print experience all adding up to exceptional quality and service for all things print for you and your team.
Contact: Connor Pera
Website: The Print Authority
Restaurant365 is the industry's leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365's restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas. The company is backed by Bessemer Venture Partners, ICONIQ, KKR, L Catterton, and Serent Capital.
Contact: Dawn Lang
Website: Restaurants365
Schoox is the first AI-powered workplace learning platform built to turn frontline training into measurable business outcomes. It transforms L&D into a driver of growth, delivering skills-aligned and mobile-optimized training that engages and motivates employees at every level. By making learning easy, accessible, and rewarding, Schoox helps transform a highly skilled workforce into a strategic business advantage. Trusted by iconic frontline brands like Subway, Church's Texas Chicken, Dairy Queen, and Sonesta Hotels, Schoox supports people-focused learning worldwide. Discover more at schoox.com.
Contact: Serah Morrissey
Website: Schoox
Food Safety, Risk Management, and Cultural Change
ServSafe is the leader in food safety and risk mitigation with flexible solutions for restaurant managers, food handlers, alcohol servers and anyone who works with food.
ServSafe Workplace provides training to create a positive, safe work environment for everyone, with courses covering sexual harassment and unconscious bias.
Whether you’re looking to improve food safety, manage risk, change your organization’s culture, or help your staff advance their careers, we have flexible solutions for you.
Contact: Elisa Cain 480-235-6706
Website: ServSafe
ServSuccess advances the industry’s workforce with training and certification that empower meaningful career development. With flexible online courses, skill and role-specific interactive learning suites, and industry-recognized certifications, ServSuccess is the most comprehensive restaurant career training solution in the nation. Training and certification courses are built by and for restaurant professionals, with the mission of developing, upskilling and retaining talent within the food and beverage industry. ServSuccess, from the National Restaurant Association, is an effective, affordable way to target skill-specific needs in your operation today and elevate the performance of your most talented workers.
Contact: Kay Allen 386-793-4446
Website: ServSuccess
Smart Trainer AI is your virtual assistant, similar to Siri or Alexa, but specifically tailored for your restaurant and retail operations. It provides on-demand access to job aids and acts as your assistant manager, constantly analyzing data to offer data-driven insights. These insights help optimize key areas such as Sales, Labor, and Food Management. With Smart Trainer AI, your team no longer has to simply react to changes; instead, they can make more proactive, informed decisions to improve overall operations.
Contact: Won Jeong
Website: Smart Trainer AI
Creating training that your teams remember is hard. Delivering results for your business is harder. It takes more than an LMS and courses.
We’ve been there. We’ve been in your shoes, and we’re here to help.
We’ve worked in and across the biggest brands in restaurants and beyond building training and communications, transforming technology and creating stadium events for thousands of employees all in the name of building culture and delivering outstanding results for the business.
We’ve taken all that we’ve learned and simplified it. We’re Training Simplified. We have off the shelf training content and build custom content alongside you that fits your brand and delivers results. Our content is memorable and our results speak for themselves.
You know your restaurant better than we ever will, and we know how to create amazing content that your teams will love and drives the results your restaurant leaders are looking for. Let’s partner to build your culture, drive results and make an impact.
Contact: Sam Worobec
Website: Training Simplified
ViaTech is a community where people with good ideas come together to make great ones. For 30 years, we have automated the distribution of learning, compliance and one-to-one marketing communications.
Our company is employee-owned and customer-driven. Behind our cutting-edge solutions is a team of the world’s most innovative business technology professionals. Each team member is an owner and business partner. As partners, we think long-term, work together and challenge one another for new ideas.
Today, hundreds of the most prestigious global brands rely on ViaTech’s comprehensive suite of software to streamline their content creation and delivery processes. We customize technology to meet specific business needs and create bottom-line value for our customers.
Contact: Andrew Small
Website: Viatech
Wisetail is a global leader in innovative and intuitive digital learning platforms used by industry-leading organizations to engage and train their workforces. Wisetail’s award-winning platform delivers training and cultural content across all locations and levels, from the C-suite to frontline workers. The fully configurable platform improves communication and consistency, allowing culture to scale alongside operations.
Contact: Kat Claypool
Website: Wisetail