Recommended Resources
Access to trusted and proven solution-providers is a valuable part of CHART. The top-notch, member-recommended companies listed below understand the challenges facing hospitality training professionals, and are ready to help!
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AHLEI — Training for every step of every hospitality career.
Find the perfect hospitality training, education, and professional certification resources for yourself, your staff, or your students. Build your own career training path, or work with an AHLEI sales manager to select the best mix of programs for your school or organization.
Hospitality certification provides recognition of mastery of professional knowledge and skills at every level of your hospitality career. AHLEI provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA).
Contact Jennifer Bonilla Email: jbonilla@ahlei.org Telephone:407-999-8138
Website Link: ahlei.org
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Attensi is the world’s leading provider of high impact digital gamified training – the cutting edge of effective upskilling while driving significant and measurable improvements in business results.
Powered by the best insights from human psychology, training, gaming & machine learning, employees are trained in authentic simulated environments, and engage in interactive scenarios with realistic avatars that drive behavioral change. All in a safe, learning-by-doing environment. Whether on mobile, desktop, or VR, empower your people to master new skills with training they will want to complete and repeat.
Attensi’s cutting-edge technology has been used to build over 550 simulations with training delivered in more than 150 countries and in 50+ languages. Our expertise in hospitality training ranges from partnering with small growing brands to global franchise operators, helping them reduce time to competence, decrease turnover, improve customer satisfaction, and increase sales. Gamified Simulation Training – Explained by Customers.
Contact Information: Louise Myint
Website: Attensi
Crunchtime is how the world’s top restaurant brands achieve ops excellence in every location. Our software is used in over 100,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. Crunchtime enables customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys, and P.F. Chang's to control food and labor costs, and deliver great guest experiences.
Contact Information: Cindy Poulos
Visit Crunchtime
The one app that handles everything.
Train and manage your frontline across locations, with easily buildable SOPs, checklists, and reporting.
Powerful features that empower your frontline teams.
Built specifically for multi-location & franchise businesses. Organize, share & update all your company knowledge in real-time.
Website: Delightree
Changing the way companies communicate and develop employees both onsite and remotely.
Email Doug Berry for more information.
Website: franconnect
The GLEAM Network, is a 501c3, all-volunteer organization dedicated to the development of leaders in the restaurant/foodservice industry. Our deeply-experienced Board and Advisory Board of Industry leaders passionately support our work and we have created programs to help individuals from Hourly Team Members to Emerging Executives, move ahead in their careers. We hope you will join us in registering for one of our programs soon!
Programs
Mentor Program – for Emerging Leaders and Emerging Executives. 6-month structured 1:1 Mentor Program pairing industry leaders with leaders seeking development.
Career Advancement Program – for Hourly team members. 1-hour/week sessions covering 9 modules offering a career building soft skills to support frontline steam members’ growth into supervisory and eventually, salaried management positions.
Email Support@Gleamnetwork.netfor more information.
Home of Training is a Learning Management System that assigns, tracks, and trains your team. We provide ANSI Food, Alcohol, Sexual Harassment, Human Trafficking and 100 additional stock courses. Additionally, we offer custom training, licensing, and uploading your own courses.
Contact: Macauley Mooney
Website: Home of Training
The International Food and Beverage Technology Association (IFBTA) is the place to network with your peers and leverage ideas to take your business and professional development to the next level. Whether you are an operator, supplier, consultant, member of the press, association representative, educator, or student, the IFBTA is the place where every voice counts and everyone has a seat at the table.
For information, Email: info@ifbta.org 1-(800) 277-2017
Website: ifbta.org
Build Skills Faster!
Get workers job-ready faster and easier than ever before with SkillMill, the world leader in always-on immersive skilled trades training.
Close the Skills Gap
Faster Make anyone job-ready in weeks, not years, to accelerate their trades career success.
Easier Avoid the time and effort of sustaining a trades training program so you can focus on your business and mission.
Better Keep learners engaged and improving to ensure successful trades training outcomes.
Website: Interplay Learning
At Legacy, we know that the best events are more than talking heads. Communicating a message is vital, but creating a memorable experience both solidifies your message and keeps people coming back. We leverage the newest and best event technologies to create immersive, participatory experiences for your attendees. You only get one first impression… We want to make sure that it is the best possible first impression. Legacy Event Productions uses only the finest quality audio and lighting components to insure that your message is as clear as possible. We carry and implement the gold standard of audio equipment because we understand that your biggest priority is to be heard and understood. We supply brands that represent the industry standard: Shure, Mackie, QSC, JBL, Yamaha, and many more.
Contact Information: Todd Horchner Email: Todd@legacyeventproductions.com /Telephone: 972-813-9750
Website: legacyeventproductions.com
People drive business. We know what drives people.
When people are at their best, your business performs its best. Increased sales, higher productivity, improved customer satisfaction, deeper employee engagement. When you put people at the centerof your business, everyone wins.
Email Jamie Murdock for more information.
Website:Maritz
Modern Training helps you execute your L&D strategy with premium learning content. Explore our off-the-shelf content, custom content, and full L&D support options at our website, plus view demos and schedule time to meet
Email Matt Nelson for more information. (970) 690-0204
Website: Modern Training
Building Culturally Intelligent Brands & Leaders
The Mission of MFHA is to bring the economic benefits of diversity and inclusion to the food and hospitality industry by building bridges and delivering solutions. MFHA commits to delivering more connections and opportunities to build its Members’ Cultural Intelligence to effectively engage multicultural employees, customers, and communities.
Contact Information: Email: info@mfha.net / Telephone: 401.461.6342
Website: mfha.net
LobsterInk
Lobster Ink is a Learning Management System that specializes in Hospitality and F&B Training.
Contact: Elizabeth Crowley (843) 754-3151
Award. Motivate. Promote. Recognize.
We are a promotional product distributor and proud member of the Advertising Specialty Institute. Promotional products, also known as ad specialties, make up a nearly $22 billion dollar industry and are used by virtually every business in America. Why? Items like mugs, pens and t-shirts are memorable and provide a better cost per impression for advertisers than almost every major marketing effort like TV, magazines, and the Internet. We can supply your company with every possible promotional product from over 3000 suppliers. With so many ad specialties available there is a huge opportunity for professionals like you to boost ROI and leave a lasting impression with your customers. Our mission is to help you create long-lasting relationships with your clients through the power of promotional products.
Opus is the first mobile learning platform designed for "deskless" employees. Creating content is hard. Distributing it to restaurant teams is hard. Opus combines fast course authoring, mobile-first interactive learning, curated resource access, and messaging into a next generation tool that meets your people where they are. Opus is built by restaurant people for restaurant people. Hear from our customers: Customer Testimonials
Contact Information: Rachael Nemeth Email: rachael@opus.so
Website: opus.so/lp/chart
At People and Performance Strategies, we believe that the key to success in any organization lies in its people. That's why we take a holistic approach to training and development, focusing not only on job-specific skills but also on leadership development, team building, and overall employee well-being. We work closely with our clients to understand their unique needs and goals, and we tailor our solutions to meet those needs in the most effective and efficient way possible.
Contact Information: Joleen Goronkin (612)-963-5057 Curt Archambault (253)-740-0134
PlayerLync is a mobile workforce enablement platform that helps companies like Starbucks, Chipotle, and Southern Company Gas to ensure that every frontline employee has the personalized and timely information they need to do their job, delivered automatically through their mobile device.From rolling out time sensitive information, compliance testing, operational checklists and how to videos, our solution provides 100% guaranteed instant access to personalized content for every frontline worker at their point of need.
For more information email Brad Stutzman.
We are a team of passionate and seasoned Restaurant Operations and Learning & Development professionals with extensive experience developing and implementing eLearning solutions that deliver measurable business results. Prior to starting Restaurant Playbooks, Bob Duprey spent 20 years developing and delivering eLearning solutions in over 150 Fortune 500 companies, including 6 of the top 10 QSRs. Our mission is to help restaurant training professionals implement the same high impact eLearning strategy and programs used by industry leading organizations, at a fraction of the time and costs.
For more information email Bob Duprey. 720-515-9020
Website: Restaurant Playbooks
Schoox is workplace learning software with a people-first twist. People aren’t cogs, and Schoox was designed for how humans actually learn. We keep learners curious by letting you deliver more kinds of content wherever they are, from the front line to the corporate office. And by making learning easy, accessible, rewarding, and fun, we help you get everyone more excited about their career development. Learners can “up” their skills, grow on the job, and get more done—and you can measure the impact of their awesome accomplishments. Schoox powers people-focused learning experiences organizations around the world, including Subway, Celebrity Cruises, Dairy Queen, and Sonesta Hotels
For more information email Matthew Brown at matthew@schoox.com or call 972-603-8074
Website: schoox.com
Food Safety, Risk Management, and Cultural Change
ServSafe is the leader in food safety and risk mitigation with flexible solutions for restaurant managers, food handlers, alcohol servers and anyone who works with food.
ServSafe Workplace provides training to create a positive, safe work environment for everyone, with courses covering sexual harassment and unconscious bias.
Whether you’re looking to improve food safety, manage risk, change your organization’s culture, or help your staff advance their careers, we have flexible solutions for you.
Contact: Guy Weaver - Telephone: 214-926-8563
Website: servsafe.com
Career Advancement
Most successful people start out in the restaurant industry. It’s time they stayed. This industry gives its people the tools to go and take on the world. But what if they didn’t go? When you give people the career path to train and grow, they’ll want to stick around to help your restaurant business grow too. With the flexibility of online delivery and the brevity of “bite-sized” segments, ServSuccess learning is designed for professionals who know late nights and long workweeks all too well. Whether you’re looking to improve food safety, manage risk, change your organization’s culture, or help your staff advance their careers, we have flexible solutions for you. Visit www.servsuccess.com
Contact: Guy Weaver - Telephone: 214-926-8563
Website: servsuccess.com
Smartcat is the leading Language Delivery Platform for enterprises. It offers AI translation, realtime human editing, a marketplace of over 500,000 linguists, and an integrated platform for project management and payment. Learning & development teams around the globe rely on Smartcat for instant translation of XLIFF files, videos, presentations, handouts and more. Smartcat integrates directly with leading course development and LMS systems, reducing the cost of translation by over 70% and significantly streamlining the process for everyone involved.
Email Colman Murphy for more information.
Learn More at Smartcat
Smooth Soft
Learn in virtual reality.
Revolutionize restaurant training with our virtual reality solution. Enhance skills, improve efficiency, and elevate customer service through immersive experiences. Here at Smooth Soft, we offer custom virtual reality training programs for quick service restaurants.
Why are we doing what we do? Employees have fun and learn in a fully autonomous way. Our program cut down training time by up to 50%. Say goodbye to food waste and service slowdowns due to employee trainings and hello to a safe, standardized and scalable way to train your people.
Smooth Soft bring employee training to a next level; one that is easy, fun, and most importantly, effective.
Contact: Emilie McDonald-Corbin (819) 598-6356
Wisetail is a global leader in innovative and intuitive digital learning platforms used by industry-leading organizations to engage and train their workforces. Wisetail’s award-winning platform delivers training and cultural content across all locations and levels, from the C-suite to frontline workers. The fully configurable platform improves communication and consistency, allowing culture to scale alongside operations.
Contact: Kat DeNike Email: kat.denike@wisetail.com
Website: wisetail.com