Reopening Preparation: Learning & Development in a Post-COVID World

June 18, 2020 | 65 Views

Reopening Preparation: Learning & Development in a Post-COVID World

John Isbell

Director of Learning & Development | Portillos Hotdogs, Inc.

As restaurants prepare to resume their operations following the COVID-19 pandemic, trainers are finding that some aspects of Learning and Development will never be the same. Here are the three things trainers need to focus on when training new hires and refreshing furloughed team members in preparation for reopening.

1. Social distancing is not likely going away.

2. Visual learning must come before on-the-job training.

3. Engaging with customers is different from behind a mask.

That’s all I have for now but as we’ve seen this year, it could all change in the blink of an eye! Who’s to say we won’t be back here next week looking for ways to train through only POS systems?! Thanks for listening and, as always, stay safe out there! 

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