Fresh Perspectives on Team Member Engagement from CHART 98 FTAs

What are you and/or your company doing around team member engagement?

Notes summary from First Time Attendee Co-Director, Jody Huls

Download a PDF of this article

• Metric = free week pay for each team member (hourly bonus)
• Hometown hero – nominated based on performance and guest survey/feedback
• Team conference
• Sign on bonus after 30 days.  Can earn up to $1,000 in 6 months
• Top performers go to annual company business meeting
• Increase benefits
• First 5 days training mapped out; 30/60/90 day check ins
• Training focus – to managers – who “can’t keep”
• Referral bonus 90 day - $500/$1,000
• College free for corporate employees; 20% franchise
• Training programs = college credits
• Game/contests for bartenders
• Engagement surveys each quarter. Leadership listens
• Wellness programs
• Tuition reimbursement for college classes
• Team uniforms
• Drive-thru bingo for team and guests
• Reconstructed orientation
• Visualize your future
• Inspire guest experience
• Belong
• Energize each other
• Anonymous focus group (mgrs.) to get feedback to improve quality of life. Leadership is not allowed to attend
• Introduced social media platform for team
• Created a training identity “Jose Train-o”
• Meet each morning for focus of the day; video it to share to cluster app
• High touch – team members who go above and beyond are recognized weekly
• Service suitcase series – additional training that is not job specific
• Professional development
• Surveys
• GM Development (trickles down)
• Train team to “tell the story” of wine/liquor to share with guest