RIP Performance Reviews: Session Recap from CHART 98

August 09, 2019 | 2161 Views

RIP Performance Reviews: Session Recap from CHART 98

Georgette Vlangos

Director of Training and Development | Melt Shop

Session Recap: The Slow Extinction of Performance Reviews
Presented by: Serah Morrissey, Area Director of Human Resources, WB Hotel Partners

I am a HUGE proponent of evolution. I loathe processes that are stuck in the past and feel our industry can be slow to move. Some things are sacred: we need to serve good food, in clean restaurants with exceptional service, but how we motivate our people to execute to this end is ever changing.

After a quick survey of the attendees in Serah’s session – it’s unanimous: performance reviews are dead. But did you know 79% of executives want to do away with performance reviews?

The thought process is to progress to less formal ongoing check-ins, and move away from the once a year dump of information that tends to use the following methods (all are google-able):

  1. Similar to Me Error
  2. Halo Error
  3. Central Tendency Error
  4. Recency Error
  5. Leniency Error

What does a more often and relevant approach look like? We should be having ongoing conversations with our managers and team members. The conversations should be just that – a conversation. We should be asking more questions instead of telling our teams what they are doing from a singular perspective. Asking things like:

“How are you?”

“What are you most proud of?”

“Let’s do a happiness check-in – what’s going good in your world?”

“What obstacles are you having and how can I help you or what support do you need?”

Perhaps you frame these questions around your company’s mission or core values.

The group aligned that monetary increases should be separated from performance reviews as we move to have more frequent conversations. That raises are annual or bi-annual, and the conversations are occurring more often.

Here are some ways to get you started:

Similar to business models and how we serve guests are changing in this modern world, how we interact with and work with our teams must change as well. Now is the time to plan the funeral of performance reviews. Rest in peace.

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Comments (2)

  1. Serah Morrissey:
    Aug 26, 2019 at 12:56 PM

    Great recap, Jette! Thank you!

  2. Samantha:
    Aug 26, 2019 at 05:16 PM

    I love that this is being brought up for discussion! The end of the year dump can be a lot of work for management without much value. The need for more informal check in's is a great start! Part of what my company does is offer a tool to collect feedback from employees all through text year round. Helping to capture what is missed or harder to surface :)