We Can Do That! Capitalizing on the True Value of CHART

Returning from CHART’s recent conference in beautiful Charleston, I was reminded in conversations with CHART past-presidents that hospitality training professionals don’t get paid for what we know. We get paid for what we do with what we know.

In her opening keynote address, Marilyn Sherman challenged each of us to lead from the front row as we translate our ideas into strategy and action. David Horsager reminded us about the importance of clarity, both in the “why” and the “how,” to make meaningful, sustainable impact. Sam Richter challenged us to think about our present and our future, and techniques to educate ourselves and others about being intentional with our digital footprints. Jim Knight challenged us to amp up our culture, our leadership and our actions to inspire and engage.

Now is the time to capitalize on the true value of CHART. Beyond ideas, we have a network of doers who have taken action, with amazing results, and are willing to share their stories. Like me, you might have found a pathway to implementation with flags to avoid pitfalls in member-led breakout sessions, like Managing an eLearning Academy: From 5 to 5,000 Users in Two Years, led by Zach Phillips and Mark Reedy from Newk’s Eatery, or Brand Champions: How to Successfully Re-Launch a Brand While Engaging Every Team Member, led by Beth Campbell and Brian Clark from Arby’s. I wish I could have attended every high-quality, high-impact breakout session offered in Charleston, but happily CHART members were willing to share the practices they learned and stories they shared.

Regional Training Forums, bi-monthly webinars, Ask My Peers, and a variety of social channels are at our fingertips and the most recent CHART Talks video sessions will soon be shared on YouTube for additional learning and sharing. The current call to action is summed up in a common CHART phrase frequently used by the CHART conference team, volunteers, and speakers: We can do that!

What will you do with what you know?
In appreciation,

Donna

This blog orginally appeared in the August/September issue of the flipCHART newsletter.