National Restaurant Association Offers Central Hub for Coronavirus Resources

With constant developments around coronavirus COVID-19, the NRA is committed to bringing together reliable, accurate information and resources for restaurants and foodservice operations.

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Looking to Reduce Turnover? Start with Manager Training

According to the CHART and TDn2K/Black Box Intelligence's “Trends in Hospitality Training & Development 2019" report, organizations that spent more than 10 percent of total manager training time on leadership development and/or HR topics saw reduced turnover rates ranging from 25-35 percent.

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Three Things I Learned Teaching a Breakout at CHART

Speaking in front of a group can be intimidating, but when you know you have a message worth sharing, making yourself vulnerable pays off. Here are a few take-aways about trust, connection, and learning from my recent breakout session at CHART 99 Napa.

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Why I (Still) Attend Those CHART Conferences

Attending a conference takes you away from your office and can be expensive. So is attending worth it? Even after many years participating in CHART conferences, for me, the answer to that question is an emphatic "yes!" Here are a few of my reasons why.

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Positivity Leads to Productivity - How You Can Impact it: Session Recap from CHART 99

This topic, presented by Kelly McCutcheon in Napa, shows the value of creating positivity in the workplace. Not only is it good for employees, it's good for productivity and the bottom line. In this session recap, you will learn how to implement tips from the latest research.

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Inject Fun into Training for Today's Learner

A blended approach to training appeals to today's learner. Here are some simple ways to combine images, humor, and straightforward text to create clear training messages.

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CHARTing Your Career in 2020

What are you doing to develop your career outside of the office? Do you want to make personal and professional development a goal in 2020 and beyond? Professional organizations like CHART can make all the difference in providing tools, mentorship and opportunities that can support your growth and help get you to the next level.

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Gratitude

How can we incorporate more gratitude into our lives? Why make the effort? CHART President Serah Morrissey recommends taking time for gratitude every day. It's a tough habit to form, she admits, but simply noticing the wonderful things happening around you and replacing "have to" with "get to" can be transformative.

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Napa: A Place That Cultivates Learning

Napa Valley, California is a place of growth. Creativity thrives in the mild climate and abundant sunshine alongside world-class wineries and high-end cuisine. So it is a fitting location for CHART's T3: Training Competencies Conference in February.

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Why You Need to Pay Attention to Google Reviews

Recently, Google has become a dominant player in the customer-generated review space, outpacing the former front-runners. Read on to understand what that means for hospitality professionals, and how responding to customer reviews on Google can impact your business.

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