Members' Blog

How can we incorporate more gratitude into our lives? Why make the effort? CHART President Serah Morrissey recommends taking time for gratitude every day. It's a tough habit to form, she admits, but simply noticing the wonderful things happening around you and replacing "have to" with "get to" can be transformative.

Napa Valley, California is a place of growth. Creativity thrives in the mild climate and abundant sunshine alongside world-class wineries and high-end cuisine. So it is a fitting location for CHART's T3: Training Competencies Conference in February.

Recently, Google has become a dominant player in the customer-generated review space, outpacing the former front-runners. Read on to understand what that means for hospitality professionals, and how responding to customer reviews on Google can impact your business.

What is the hidden meaning and value of an exclamation mark in written communication? What does it say about the message and/or the sender? Learn more in this engaging CHART Talks video.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared around development of Managers in Training.

Omotenashi is a selfless approach to serving others that extends beyond pleasantries and the Western concept of "customer service". It is a culture of unobtrusively anticipating the needs of the customer and seeing to their comfort with sincere care and respect.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared to build and maintain company culture.

How can we utilize emerging consumer technology to solve problems and enhance user experience in the food service and hospitality industries? Rob Grimes uses insights from the 2019 Consumer Electronics Show to explore potentially game-changing new technology in this fast-paced CHART Talks video.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared on training tools and technology.

When it comes to training—and trainers—people and horses have a lot in common. When considering the principals of effective training, hospitality trainers can learn a lot from a visit to Churchill Downs.