Gratitude

How can we incorporate more gratitude into our lives? Why make the effort? CHART President Serah Morrissey recommends taking time for gratitude every day. It's a tough habit to form, she admits, but simply noticing the wonderful things happening around you and replacing "have to" with "get to" can be transformative.

Read more

Napa: A Place That Cultivates Learning

Napa Valley, California is a place of growth. Creativity thrives in the mild climate and abundant sunshine alongside world-class wineries and high-end cuisine. So it is a fitting location for CHART's T3: Training Competencies Conference in February.

Read more

Why You Need to Pay Attention to Google Reviews

Recently, Google has become a dominant player in the customer-generated review space, outpacing the former front-runners. Read on to understand what that means for hospitality professionals, and how responding to customer reviews on Google can impact your business.

Read more

CHART Talks: Intent vs. Impact

What is the hidden meaning and value of an exclamation mark in written communication? What does it say about the message and/or the sender? Learn more in this engaging CHART Talks video.

Read more

Fresh Perspectives on MIT Best Practices from CHART's First Time Attendees

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared around development of Managers in Training.

Read more

CHART Talks: Omotenashi- The Japanese Art of Hospitality with Monique Donahue

Omotenashi is a selfless approach to serving others that extends beyond pleasantries and the Western concept of "customer service". It is a culture of unobtrusively anticipating the needs of the customer and seeing to their comfort with sincere care and respect.

Read more

Fresh Perspectives on Company Culture from CHART 98 FTAs

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared to build and maintain company culture.

Read more

CHART Talks: Tech Trends – Leveraging Consumer Tech with Rob Grimes

How can we utilize emerging consumer technology to solve problems and enhance user experience in the food service and hospitality industries? Rob Grimes uses insights from the 2019 Consumer Electronics Show to explore potentially game-changing new technology in this fast-paced CHART Talks video.

Read more

Fresh Perspectives on Training Tools & Technology from CHART 98 FTAs

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared on training tools and technology.

Read more

What I Learned About Training at Churchill Downs

When it comes to training—and trainers—people and horses have a lot in common. When considering the principals of effective training, hospitality trainers can learn a lot from a visit to Churchill Downs.

Read more


Don't see what you're looking for? Try the Training Flash eNewsletter Archives.