Members' Blog

Effectively Dealing with Supply Chain Disruptions

Supply chain disruptions are common right now, but there are steps you can take to minimize the impact on your organization. Prioritizing communication and being proactive with suppliers, employees, and guests can go a long way to smoothing the rough roads caused by unavoidable shortages of ingredients and supplies.

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Transform Live, Instructor-led Training into a Virtual Program

When confronted with the challenge of converting live, instructor-led training into virtual programs, the Best Western training team developed a six-step process that can enhance collaboration, deliver more focused and interactive content, and improve outcomes for learners.

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10 Steps to Boost Your Off-Premises Sales

For many restaurants, off-premises sales were only a minor part of their business prior to the coronavirus pandemic, but even though dining rooms are opening back up, many customers are still continuing to utilize takeout and delivery options, making off-premises sales a critical part of restaurants' business strategies going forward. Here are 10 steps to develop or refine your off-premises sales system.

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Pride in the Workplace

June is Pride Month within the LGBTQ community. Even though many 2021 Pride events continue to be impacted by the Covid-19 pandemic, hospitality managers can still support their LGBTQ employees in the workplace with these 5 suggestions.

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Tackling Frontline Turnover – 5 Tips to Keep Your Team in the Game

As restaurants and retail businesses across the nation and the world rush to re-open their stores, re-engage their customers, and re-invigorate their balance sheets, there is another challenge: the race to hire frontline talent. Most in the industry are all too familiar with the talent war, but recruiting isn't the only battle. Retaining top talent is crucial! Here are 5 tips to keep your team in the game.

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The Silent Side Effect: Mental Health in the Hospitality Industry

Hospitality training experts gathered at a recent Regional Training Forum to share best practices around creating a workplace that supports mental wellness. These practical and powerful tips and resources will help you lead with care and confidence. You can also access the session recording to hear directly from the experts!

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No More No-Shows: Eliminating Candidate Ghosting at Your Workplace

Getting candidates to show up for interviews is not going to be an easy task as we move forward and re-open the US economy, and candidate ghosting can be a very frustrating occurrence for our managers. Here are twelve tips for connecting with potential new hires and preventing interview no-shows.

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Beware the Scope Creep! (and prevent it in 5 impactful steps)

Avoiding the dreaded scope creep can be quite hard for any project manager. A project that is not well-defined or controlled can lead to implementation delays, cost overruns, and an inferior end product. You can build an immunity to this wily trickster and help your department and your company be more successful in the long run through these 5 tips to prevent scope creep.

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[Video Interview with Jim Sullivan] Multiunit Leadership in the Post-pandemic Era

In advance of his upcoming webinar on the same topic, Jim Sullivan talks about the most critical changes multiunit leaders need to be ready for during the next five years. View the 10-minute video interview conducted by Cindy Poulos, VP of Marketing for DiscoverLink.

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It's Not Easy Seein' Green: Designing for a Color-blind Audience

As hospitality trainers and instructional designers, our goal should be to try to be as inclusive as possible for all our potential audience members, including those individuals who are color-blind. Here are five tips to keep in mind when designing your next handout, training booklet, or presentation, so that everyone will be able to read and digest the information.

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Blind Faith

Taking action is a necessary risk if we are to make progress. Great leaders know when to put hesitation aside and move forward boldly, with the blind faith that by taking action, we can affect positive change.

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Ramping Up Recruiting: 5 Best Practices for Virtual Job Fairs

The vast majority of personal and professional gatherings have gone virtual in the past year, including recruitment events. As hiring ramps up for a hopefully busy summer season, incorporate these 5 best practices to ensure that your virtual job fair is productive for both you and your candidates.

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[Interview] John Krahn (and his scarf) is our first #12in21 Success Story

With the completion of the Project Management competency workshop on March 10, 2021, John Krahn has accomplished the entire program. He also receives his Lifetime Member recognition this year as a 20-year CHART member. So, 2021 is a BIG year for John! We couldn’t wait to talk to John about his thoughts on hospitality training!

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7 Tips to Creating a Company Newsletter that Informs and Engages

How do you keep your team informed, engaged, and everyone on the same page? One option is to create a company newsletter. Here are 7 tips to create an effective newsletter that your employees will want to read.

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Three Circles...and the shoe box in the closet

Do you find yourself wasting precious time and energy worrying about things that are beyond your control? Learn how to productively redirect your energy with three simple circles and an imaginary shoe box on a closet shelf.

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Cooking and Cocktails for a Cause: Why It Matters

With in-person conferences suspended, the CHART Board still felt it was important to keep up the tradition of giving back by finding a way to hold a virtual service event in 2020. By partnering with Childhelp, we were able to serve others in a safe and interactive way, while having fun in the kitchen, and raising over $5,600 for the prevention and treatment of child abuse.

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4 Areas of Focus that Build Consumer Confidence in Your Restaurant or Hotel

How do you convince your guests to return to your restaurant or hotel? Here are the four key areas to focus on that will help build consumer confidence, along with some tips on how to communicate your commitment to safe operations to your guests.

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Recharge Your Resume: How to Stand Out and Get Noticed (in a good way!)

You have about six to 20 seconds to capture a recruiting manager’s attention. Let’s take a look at the essential elements of a resume and how to maximize each section to ensure you are getting noticed. Pay close attention to the Pro Tips along the way!

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9 Creative Leadership Strategies for a Post-pandemic World

So much has changed since April 2020 that an update to the New Rules of Leadership in a Post-coronavirus World was in order. Read on for a current take on the silver linings, opportunities, key learnings, and lessons in leadership for hospitality trainers in a world defined by change.

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3 Ways to De-escalate Cross-cultural Conflict with Guests and Employees

The hospitality industry and the communities they serve are wonderfully diverse. But where differing viewpoints and subconscious biases intersect, occasional cross-cultural conflict is sure to arise between guests and employees, and among guests. Here are some ways to anticipate and prevent potential conflicts, and practical tips to de-escalate tense situations when they occur.

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Building an LMS for the Future of Work

Like many frontline customer-focused businesses, Krispy Kreme had to throw out all the rules when it came to COVID-19. Employees were working fewer hours and working less and less onsite—and yet Senior Instructional Designer Tim Gwynn and Training Specialist Toni Lamb still had critical training content to deliver.

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The 15-minute Strategic Appointment System for CHART

Being intentional with your attention is about the choices you make and the actions you take. You only have time to do what matters, so prioritize your priorities, beginning with a 15-minute daily strategic appointment with yourself!

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Managing Unconscious Bias

We all have the ability and the responsibility to become more aware of our own biases and work to change them. The hospitality industry and hospitality trainers, in particular, are poised to have a positive influence on diversity and inclusion efforts in their own organizations. The work begins with intentionally managing individual and organizational unconscious biases.

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8 Tips and Tricks for Running a Successful Virtual Event

For trainers, online learning and virtual sessions are not new, however with a focus on blended learning, we are always looking at what is the best format for what we are trying to achieve. Here are eight ways you can enhance the effectiveness of your virtual events.

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Lay the Groundwork for Success in 2021 With Certified Training

With so much about the hospitality and tourism industry in flux, it’s critical your organization shows it’s willing to go above and beyond to ensure the safety of your customers and employees alike. Certified training provides a flexible and cost-effective way to build that confidence, prove your commitment, and make a safe space for travel and hospitality in 2021.

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Reopening Preparation: Learning & Development in a Post-COVID World

As restaurants prepare to resume their operations following the COVID-19 pandemic, trainers are finding that some aspects of Learning and Development will never be the same. Here are the three things trainers need to focus on when training new hires and refreshing furloughed team members in preparation for reopening.

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How Working Remotely Can Work for You

When working remotely, a computer screen can feel more like a barrier than a portal into a meaningful connection. But it doesn’t have to be that way. An advanced, computer-based adaptive learning platform can help you and your team leverage technology to foster support and collaboration. Our free adaptive learning course will show you how effective this format can be, as well as provide practical tips from professionals who have made working from home their norm for many years.

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Dear Performance Review: You Need Improvement

The one-size-fits-all annual performance review has been a staple of most human resources departments for decades, but it receives low marks in keeping up with modern business demands and productive corporate culture. Here are some things to consider as you evaluate your organization's evaluations.

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New Rules of Leadership in a Post-Coronavirus World

In the midst of the COVID-19 crisis, there are lessons to be learned from restaurant operators who have stumbled on or innovated their way through to something resembling forward motion in this yet-to-be-defined "new normal." Here are ten of those key learnings for you to consider and to help you and your teams manage and lead your way through these uncharted waters. Spoiler Alert: Training is #10!

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Five Tips for Empowering Remote Workers and Learners

Enterprises and educational institutions around the globe are implementing work-from-home (and learn-from-home) policies due to COVID-19. But to remain on track to meet yearly objectives, business must resume in as normal a manner as possible. Here are five tips for empowering your remote workers and learners during this tumultuous time.

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