Member Blog

The FTA Experience: First Time Attendee? Full-Throttle AWESOME!

We all remember the firsts...the first time we moved away from home, the first time we drove a car, the first time we chased a squirrel out of our office. (Okay, maybe only Minnesota squirrels love central air in July as much as I do). A 'first time' I will always treasure is the experience I had at my inaugural CHART conference last spring in Austin, TX.

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If I Ruled The World

Someone asked me the other day what I would do if I ruled the world? Other than having every Monday be a national holiday so that I'd never have to work on one again, I hadn't really put much thought into it. That is, until I attended People Report's Summer Brand Camp this past week. There were so many talented people who are driven to change not only the way we do business, but change the way we communicate with each other and strive to do good in the world

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The 7 (yes I said 7) Laws of Learning

Let's face it - in the training world everyone constantly wants to change the way we do things. We have to have the latest and greatest technology, tools and techniques. We change more times than Lady Gaga at one of her concerts. (writer's note - I was going to say Cher but then realized I might have some readers saying "Chaz Bono's mom was a singer?!") But - no matter how many new things we want and need - the basics of learning never change. So, to that end, I thought I'd give a quick review of the 7 laws of learning. This is really the whole basis for my training style & philosophy

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Effective Internal and External Hiring Techniques

An essential read by Amanda Baltazar of Restaurant Management online at http://www.rmgtmagazine.com/content/effective-restaurant-hiring-techniques.

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Perks of Hiring a Positive Individual

Patrick Yearout of Ivar's Restaurants presented at the National Restaurant Association Show May 5.

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Stuff About Training (& Other Stuff 2) - The Intro

by John Isbell...Hello all - this is my first blog since Lisa Marovec asked me if I was interested in writing a blog for the CHART Webite. I am not a great technical writer but I do like to have some fun and there may be an occasional sarcastic quip in there as well. Basically I write like I talk. If we've spoken and you likey - good deal. If not - you may want to stop reading because, seriously, I write like I speak in conversation. In this semi-regular blog we are going to talk about mostly training and business, with alot of the emphasis on hospitality. However those of you who know me know that I will likely digress and talk about all kinds of other stuff - hence the name of the blog!

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Promoting Tolerance in the Workplace: CHART Members Give Their Opinion

Board Members Jason Lyon from the Common Man Family of Restaurans and John Kelley from White Castle discuss hiring the right people and diversity training in Fern Glazer's NRN Article:

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CHART TV Now Playing Videos from Austin Conference

You won't want to miss these high-energy, short and fun videos done by Legacy Solutions!

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Wendys Staff Reboot a Good Move? John Kelley Comments...

CHART's incoming president John Kelley and People Report's Joni Doolin weigh in!

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Developing Ethics in Your Team Members

Have you noticed that there has been a decline in team members’ character and ethics? Do you see an increase in selfishness, a “what’s in it for me” attitude? Latimer observed an ethics decline as well and decided to develop a workshop to help move team members into a different way of thinking and acting. This interactive workshop is outlined for easy use.

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Employee Branding That Rocks

How you attract, hire, train, develop and treat your front-line employees is commonly known as the one true strategy to provide great guest service. In lieu of managers doing all of the work themselves, a specific culture must be created and fostered to secure commitment from the employees to stick around and deliver the desired service. This takes time and a lot of work.

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Leading Change

Every organization undergoes change, like the cliché says,”Change is inevitable.” Change can cause disruption to an organization and compromise its growth. But if managed properly, transition can go smoothly and leave everyone feeling empowered.

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