Member Blog

PRESIDENTalks: Grow Yourself, Grow Others

Recently, I invited FranklinCovey to The BROADMOOR to facilitate a workshop titled Leadership: Great Leaders, Great Teams, Great Results. During this workshop managers learned about four Imperatives of Great Leaders:

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CHART Talks "Brief Blasts of Brilliance" #6 - Get your Social on! Key Skills for Leaders in the 2020 Workplace

In this new social media world, leaders need a new set of skills. They must learn how to balance using social media effectively with navigating the potential risk. Take 8 minutes to watch my video and learn how social literacy can be your competitive advantage.

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If I Ruled the World - Part 2

About a year and a half ago I attended People Report’s Brand Camp and was asked what I would do if I ruled the world. The idea was so thought provoking that I wrote a blog about it . Well, the good news is – part 1 was so well-received that it’s been read by almost 4,000 people. The bad news is that I’ve been getting a lot of requests to write a part 2 so now I have to actually be creative and write it! I’ve finally stopped putting it off and here are my additional ideas I’d put in place if I ruled the world.

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CHART Talks: Can't We All Just Get Along? Reasons Why HR, Marketing & Ops Should Work as One

Take 7 minutes and learn the importance of working together. In this video, I'll share stories of how two restaurants were much more successful when their departments cooperated and worked as a team.

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The People Who Matter Most

There are a lot of reasons why I’m excited to attend the 87th CHART conference in March. First of all, there’s the incredible setting: The Broadmoor Resort in Colorado Springs. The CHART board had the opportunity to visit the property in October, and we all fell in love with this truly spectacular place

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PRESIDENTalks: Stopping the Talent Door from Revolving

I recently read an article on www.Forbes.com by Mike Myatt titled 10 Reasons Your Top Talent Will Leave You. Mike points out the 10 reasons why talent leave the organization as well as shares his insights on how to stop the “talent door from revolving”.

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PRESIDENTalks: The Clock is Ticking

I recently attended the Hotel, Motel, and Restaurant Show in New York City as part of a panel discussion on Training Strategy, Technology, and the Bottom Line. The panel was moderated by CHART's very own Mike Nalley, Best Western, and included Robert O'Halloran, East Carolina University, Mark Boccia, Marriott, and Sylvia Douglin, Interstate Hotels and Resorts. About 60 attendees (70% being industry professionals and 30% aspiring hospitality students) attended this engaging session.

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CHART Talks "Brief Blasts of Brilliance" #4 with Gerry Fernandez - Culture Intelligence in a Multicultural World

In this 6 minute video, Gerry will share what knowledge, skills & insights are necessary to effectively engage people from different cultural backgrounds to deliver better business results.

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CHART Talks "Brief Blasts of Brilliance" #3 - The Myth of the Old Dog

Watch my short video and learn that with the right motivation, patience and encouragment, you too can learn new tricks. My amazing grandaughter has taught me a lot and one is keep learning!

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Ripped From the Headlines: Why Hospitality Trainers Are More Important Than Ever

Just after stumbling out of bed each morning, the first thing I do is scan the local and national news stories posted on a half-dozen different websites. I don’t read every article, of course, but I do try to read the ones that are important to me either personally or professionally. And recently I find that I’m interested in more and more news items because they connect with my career as a hospitality trainer.

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The Path to Loyalty

In the fall of 2008, classes were well underway for the semester at the Wharton School of Business of the University of Pennsylvania. On one particular evening, four friends that shared a computer lab together decided to meet off-campus. A handful of hours beforehand, they had been kicking around an idea in class that had sparked each other’s interest. Fate or frequent patronage led them through doors of Roosevelt’s Pub on the corner of 23rd and Walnut St. in Philadelphia.

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CHART Talks "Brief Blasts of Brilliance" #2 - BIG DATA: How it is Changing the Business of Hospitality

In just about 8 minutes, I'll share how big data is transforming the hospitality industry. I'll talk about what big data is, where it comes from, how we communicate electronically, and how information about each of us is captured and tracked. More importantly, what are the implications for hospitality trainers in how you train better and serve guests better.

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