Members' Blog

Risk Management & Safety Training: Why You Need to Have It!

Risk management. It's not a bad word, so why don’t we talk about it more in terms of training? In most hospitality industry conversations, the focus typically is on skill training – how do I train so employees will deliver top notch food and service execution which brings our guests through the front doors again and again.

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The Do's and Don'ts of Field Training

Every once and a while, even the most sheltered of hospitality trainers must leave the cloistered confines of the corporate office and work out in the rough and tumble world of operations. Whether it’s to roll out a new program, work with an underperforming team, or open a new location, most of us make our way out to company hotels and restaurants at least occasionally to teach new skills and improve productivity.

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There's No Such Thing as a Free Lunch

It was an accident, I swear. I didn’t mean, at my very first CHART conference, to volunteer presenting a breakout session. My shameful confession is that I was simply trying to get a free lunch.

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Why Do You Still Attend Those CHART Conferences?

Recently, after mentioning our upcoming CHART conference in Miami, a friend of mine surprised me with a question. “Why do you still attend those CHART conferences?” he asked.

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Invest in Yourself With Three Letters...CHT

The idea of getting a professional certification terrified me initially. What if I don't pass? How embarrassing! Will that mean I'm not good enough for my job? Last spring I reached out to a couple of mentors (those whom already held the title, CHT), and was comforted in knowing the confidence they had in the program. At the beginning of the process, I thought having the three letters behind my name would confirm all of my hard work despite not having a degree in hospitality. I could finally hold a title that gave me some street credibility in the training world.

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Hiring for Hospitality

As hospitality trainers, we are often called upon to work with new employees in our company’s restaurant and hotels. It becomes our responsibility to take these folks from “newbie” status and transform them into productive staffers who can make strong connections with our guests and positively contribute to the bottom line of the organization.

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Restaurant Trainers at a Restaurant Show? Of Course!

The National Restaurant Association show will be held in Chicago from May 18-21 this year, and as usual, tens of thousands of people will show up hoping to learn what the future holds for the hospitality industry. The booths in McCormick Place will be buzzing with conversations between the many different vendors and all kinds of restaurant personnel: owners, executives, chefs, managers, employees, and hopefully, a lot of trainers as well.

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Trainers Transforming Training: The Super Power T3

I am back, rested and ready to implement new learning from CHART’s 85th Hospitality Training Conference. This year was extra special as it was the launch of a new learning platform called T3 which is competency based training with four tracks of learning for trainers, training managers, instructional designers and training executives. I enjoyed connecting with those who attended (and for those I missed, hope to see you soon).

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You can create brand loyalty from the start with employee training

My recent article in Hotel Management magazine details how an orientation program can help create brand loyalty from the start

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If I Had To Choose Just Three...

At a recent business forum I attended here in Seattle, one which involved trainers from a variety of industries, we started a discussion at my table about the vast number of resources and reference guides that are available for people who work in Training & Development.

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John Kelley - Your Resolutions and Goals?

In the January FlipCHART, CHART President John Kelley talks about reaching our 2013 goals together. Share your thoughts, resolutions, goals and tips here!

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Learning, Sharing, Growing and…What’s The Other One Again?

The Council of Hotel and Restaurant Trainers was founded in 1970 with four guiding principles (Learning, Sharing, Growing, and Caring) that really make us unique in the business world. Anyone who has spent time on our website, at a Regional Forum, or at a CHART conference will probably agree that we stand apart from other professional organizations because of our openness, our lifelong connections, and the importance we place on taking care of one another. The stronger we make each other, the stronger that the hospitality industry becomes – and that truly benefits us all.

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