Member Blog

Thought leadership from the brightest minds in hospitality training. Subscribe to our Training Flash E-Newsletter to get the latest articles right in your inbox.

The Bear: A Case Study in Team Transformation

Not only is the highly popular, award-winning TV series, "The Bear," riveting, but the character interactions also show us a lot about team dynamics and leadership. Whether you're part of a corporate team, a small business, or a volunteer group, the lessons embedded in "The Bear" are universally applicable and profoundly insightful.

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LinkedIn Best Practices to Build Your Career

More and more these days, when someone hears about you, the first place they go to check you out is LinkedIn. And when recruiters are searching for that perfect new job candidate, LinkedIn is their go-to source. Here’s how to best utilize LinkedIn for yourself and to build your career.

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A Real Talk on Food Cost Management for Restaurant GMs

Managing food costs isn’t about reinventing the wheel. It’s about doing the basics and doing them well. So, here’s a no-nonsense guide on what you need to do to keep that food cost in check and make sure your customers are getting top-notch, safe food on their plates.

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Rev Up Your Recruiting: Removing Application Roadblocks

Removing the roadblocks from your hiring processes can yield major dividends in applicant conversion and talent acquisition results. Taking the time to carefully confirm your in-person and online applications are accessible, efficiently designed, technically sound, and strategically aligned with your employer brand will set you up for hospitality recruiting success.

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"Give Me One Reason Not to 'Fire' You!" – Flipping the Script in Today's Workforce

Let's imagine a scenario in which the EMPLOYEE gets to evaluate the SUPERVISOR's performance. Here are 10 compelling reasons why an employee might decide NOT to fire their boss.

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Learning is the Only Future-proof Skill

It has been said that the only constant in life is change. With this in mind, being versatile and prioritizing learning allows us to be agile and adaptable, no matter what future skills or abilities might be required.

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Navigating a Difficult Goodbye: Ending a Partnership With a Tech Vendor

Your business no doubt relies on technology to keep operations running smoothly and your customers happy. But as your needs evolve and markets shift, there are times when you may have to reconsider your partnerships and potentially part ways with a vendor. If your hotel or restaurant needs to make this type of change, here are ten steps to ensure a graceful separation.

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Next-gen L&D Titles That Speak Volumes

The names we assign to L&D roles are not mere semantics. They carry weight, meaning, and a promise of what one can expect from a professional. In a sector tasked with advancing both individual and organizational growth, it's time that titles evolve to mirror their impactful contributions. Here are some suggestions for titles that carry weight for the L&D roles of tomorrow.

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Whose Development is More Important?

If you had a day become free on your calendar next week, would you choose to spend it developing someone else or developing yourself? While there isn't necessarily a right answer to this question, how you approach and rationalize it is worth considering and discussing with your colleagues.

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Summer Conference vs. Winter Conference: A Tale of Two CHART Events

CHART's two annual conferences share the same mission – to elevate the art of hospitality training and to empower trainers to shape the future of the industry. But each of these gatherings has its own unique flavor, offering a tantalizing array of experiences. Discover the differences – and similarities – between CHART's winter and summer conferences.

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Bears and Body Language: 5 Key Strategies for Hospitality Trainers to Manage Fear in the Workplace

Understanding what fear really is and how it physically manifests in the body can help hospitality trainers manage and mitigate tense situations to create more positive and effective work environments for their teams and ultimately enhance the guest experience.

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Serving Up Success: The Magic Behind Happy Employees in Restaurants and Hotels

The Service Profit Chain describes the interconnectedness of employee satisfaction to guest experience and company success. It's a model I learned early in my career, with roots that date much further back than that, but is it still relevant today? The short answer is YES, but with some necessary adaptations.

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