Training Articles (formerly Member Blog)

In this CHART Talks Video, Evan Melick speaks about the importance of "conscious engagement" in the workplace, emphasizing its potential to revolutionize routines and improve professional and personal lives. Conscious engagement involves creating a supportive culture tailored to individual needs, which drives confidence and competency. Discover how to practice conscious engagement and foster a culture of learning and growth in your own organization.

Sometimes, a simple question can start a chain reaction of events. In this CHART Talks Video, Myisha Smith shares her life’s story in hospitality, including the question that prompted her to make a significant career shift and look further into “Who am I?” Through vulnerability, courage, and purpose, Myisha encourages everyone to lead change by embracing the unique marks on your domino – for your role not to define you, but for you to define your role.

During her breakout session at the recent Hospitality Training Conference in Chicago, Serah Morrissey provided a compelling critique of traditional performance reviews and offered an alternative that better aligns with modern hospitality organization needs and employee expectations. Here are my key takeaways from the session, as well as steps you can take toward replacing performance reviews with check-ins at your organization.

Evan Melick, Vice President of Product for Wisetail interviews Jay Hartwig as he discusses his role in overseeing training, compliance, and development for over 5,000 employees across 12 concepts of Fox Restaurant Concept’s 13 brands. Bonus: podcast key takeaway timestamps!

Whether looking to enhance your professional interactions or deepen personal connections, the breakout presented by Corban Nichols and James Frank at the recent Hospitality Training Conference had something valuable for everyone. Here are my key takeaways from the session.

The cornerstone of accountability is clearly defining the desired results, and then using these goals to inform strategy and process. Here is a seven-step process to keep focused on the results you want and help develop the accountability among your entire team to work together to achieve them.

Over the past two years, Pyramid Global Hospitality associates have completed 575,000 online courses, averaging about 37 courses per associate. This impressive feat has led to leaders receiving $2.5 million in bonuses as an incentive for their engagement in the learning process. To overcome manager resistance to the change, the organization implemented several strategies: Accessibility, Integration, Required Training, and Learning Paths. View this CHART Talks Video to get tips on fostering a culture of learning in your own organization by incentivizing participation. After all, money talks!

It’s not enough to simply list the potential future opportunities available for team members in a career path or career ladder scenario. You should also be actively helping your employees to move along that path or up that ladder with a robust career advancement engine. Just like an engine propels a vehicle forward, your company’s career advancement engine drives workers toward their professional goals. It ignites their potential, fuels their ambition, and ensures they reach their destinations equipped and ready for those new challenges. Here are some tips and best practices for developing and implementing a career advancement engine in your organization.

My team and I attended a recent CHART Regional Training Forum (RTF) in Atlanta, where Rachael Nemeth led a session on Artificial Intelligence. Immediately, I saw my team light up with questions, ideas, curiosity, creativity, and enthusiasm. This experience reinforced my belief that team learning can be an important tool to help develop camaraderie, unlock potential, spur innovation, and drive organizational change.

By aligning training efforts with business objectives and effectively communicating value, L&D leaders can more easily secure resources and executive buy-in for training initiatives. At the recent CHART 106 Hospitality Training Conference in Chicago, a panel of L&D leaders discussed their approach to earning a seat at the executive table. Here are the top 6 takeaways that arose from the discussion.

Convincing someone of your perspective is not about conquering or overcoming the other person, it is about finding a common truth and overcoming WITH them. The tactics shared in this CHART Talk only work if you connect with who the other person is and what they believe is the source of their truth. To convince someone, says Aaron, you must first connect or bind yourself with them and then lay out the facts as they relate to your common truth.

Workers are stressed and anxious, they feel undervalued, and according to a recent study, almost 80% say they're considering quitting their job because of it. This alarming statistic should make employers sit up and pay attention! Making employees feel valued and taking care of their well-being should be a priority for businesses, and luckily, there are easy–and free–steps you can take right now toward that goal.