Members' Blog

It's Not Easy Seein' Green: Designing for a Color-blind Audience

As hospitality trainers and instructional designers, our goal should be to try to be as inclusive as possible for all our potential audience members, including those individuals who are color-blind. Here are five tips to keep in mind when designing your next handout, training booklet, or presentation, so that everyone will be able to read and digest the information.

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Blind Faith

Taking action is a necessary risk if we are to make progress. Great leaders know when to put hesitation aside and move forward boldly, with the blind faith that by taking action, we can affect positive change.

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Ramping Up Recruiting: 5 Best Practices for Virtual Job Fairs

The vast majority of personal and professional gatherings have gone virtual in the past year, including recruitment events. As hiring ramps up for a hopefully busy summer season, incorporate these 5 best practices to ensure that your virtual job fair is productive for both you and your candidates.

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[Interview] John Krahn (and his scarf) is our first #12in21 Success Story

With the completion of the Project Management competency workshop on March 10, 2021, John Krahn has accomplished the entire program. He also receives his Lifetime Member recognition this year as a 20-year CHART member. So, 2021 is a BIG year for John! We couldn’t wait to talk to John about his thoughts on hospitality training!

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7 Tips to Creating a Company Newsletter that Informs and Engages

How do you keep your team informed, engaged, and everyone on the same page? One option is to create a company newsletter. Here are 7 tips to create an effective newsletter that your employees will want to read.

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Three Circles...and the shoe box in the closet

Do you find yourself wasting precious time and energy worrying about things that are beyond your control? Learn how to productively redirect your energy with three simple circles and an imaginary shoe box on a closet shelf.

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Cooking and Cocktails for a Cause: Why It Matters

With in-person conferences suspended, the CHART Board still felt it was important to keep up the tradition of giving back by finding a way to hold a virtual service event in 2020. By partnering with Childhelp, we were able to serve others in a safe and interactive way, while having fun in the kitchen, and raising over $5,600 for the prevention and treatment of child abuse.

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4 Areas of Focus that Build Consumer Confidence in Your Restaurant or Hotel

How do you convince your guests to return to your restaurant or hotel? Here are the four key areas to focus on that will help build consumer confidence, along with some tips on how to communicate your commitment to safe operations to your guests.

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Recharge Your Resume: How to Stand Out and Get Noticed (in a good way!)

You have about six to 20 seconds to capture a recruiting manager’s attention. Let’s take a look at the essential elements of a resume and how to maximize each section to ensure you are getting noticed. Pay close attention to the Pro Tips along the way!

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9 Creative Leadership Strategies for a Post-pandemic World

So much has changed since April 2020 that an update to the New Rules of Leadership in a Post-coronavirus World was in order. Read on for a current take on the silver linings, opportunities, key learnings, and lessons in leadership for hospitality trainers in a world defined by change.

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3 Ways to De-escalate Cross-cultural Conflict with Guests and Employees

The hospitality industry and the communities they serve are wonderfully diverse. But where differing viewpoints and subconscious biases intersect, occasional cross-cultural conflict is sure to arise between guests and employees, and among guests. Here are some ways to anticipate and prevent potential conflicts, and practical tips to de-escalate tense situations when they occur.

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Building an LMS for the Future of Work

Like many frontline customer-focused businesses, Krispy Kreme had to throw out all the rules when it came to COVID-19. Employees were working fewer hours and working less and less onsite—and yet Senior Instructional Designer Tim Gwynn and Training Specialist Toni Lamb still had critical training content to deliver.

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