Member Blog

Empathy is more than "being nice," it's an understanding of what motivates your employees and how they find meaning in their work. Empathy is at the heart of the employee experience. Employee experience drives engagement, which leads to increased performance, so it literally pays to build empathy in your organization.

The principles of how people learn, engage with their environment, define success, keep score, and try again are universal. Incorporating technology in training programs can provide a mechanism to tap into our natural curiosity to meet the training goals. Here are four potential ways to add tech into your training program along with some simple-to-implement resources to get your staff hyped about learning.

Supply chain disruptions are common right now, but there are steps you can take to minimize the impact on your organization. Prioritizing communication and being proactive with suppliers, employees, and guests can go a long way to smoothing the rough roads caused by unavoidable shortages of ingredients and supplies.

When confronted with the challenge of converting live, instructor-led training into virtual programs, the Best Western training team developed a six-step process that can enhance collaboration, deliver more focused and interactive content, and improve outcomes for learners.

For many restaurants, off-premises sales were only a minor part of their business prior to the coronavirus pandemic, but even though dining rooms are opening back up, many customers are still continuing to utilize takeout and delivery options, making off-premises sales a critical part of restaurants' business strategies going forward. Here are 10 steps to develop or refine your off-premises sales system.

June is Pride Month within the LGBTQ community. Even though many 2021 Pride events continue to be impacted by the Covid-19 pandemic, hospitality managers can still support their LGBTQ employees in the workplace with these 5 suggestions.

As restaurants and retail businesses across the nation and the world rush to re-open their stores, re-engage their customers, and re-invigorate their balance sheets, there is another challenge: the race to hire frontline talent. Most in the industry are all too familiar with the talent war, but recruiting isn't the only battle. Retaining top talent is crucial! Here are 5 tips to keep your team in the game.

Hospitality training experts gathered at a recent Regional Training Forum to share best practices around creating a workplace that supports mental wellness. These practical and powerful tips and resources will help you lead with care and confidence. You can also access the session recording to hear directly from the experts!

Getting candidates to show up for interviews is not going to be an easy task as we move forward and re-open the US economy, and candidate ghosting can be a very frustrating occurrence for our managers. Here are twelve tips for connecting with potential new hires and preventing interview no-shows.

Avoiding the dreaded scope creep can be quite hard for any project manager. A project that is not well-defined or controlled can lead to implementation delays, cost overruns, and an inferior end product. You can build an immunity to this wily trickster and help your department and your company be more successful in the long run through these 5 tips to prevent scope creep.

In advance of his upcoming webinar on the same topic, Jim Sullivan talks about the most critical changes multiunit leaders need to be ready for during the next five years. View the 10-minute video interview conducted by Cindy Poulos, VP of Marketing for DiscoverLink.

As hospitality trainers and instructional designers, our goal should be to try to be as inclusive as possible for all our potential audience members, including those individuals who are color-blind. Here are five tips to keep in mind when designing your next handout, training booklet, or presentation, so that everyone will be able to read and digest the information.