Members' Blog

Fresh Perspectives on Team Member Engagement from CHART 98 FTAs

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared to drive team member engagement.

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CHART Talks: Train for Perfection... Adjust for Reality

John Alexander draws from his personal experience with Parkinson's Disease to illustrate the concept of course correction in this inspirational CHART Talk. While we can train for perfection, we must also be prepared to adjust for reality.

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You Down with OJT? 2 Ways to Improve On-the-Job Training

On-the-job training represents a huge percentage of the overall training that goes on in hospitality. But how confident are you that this type of training is being delivered properly and consistently in your organization? Here are two suggestions to improve your company's OJT.

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A Lesson in Leadership from the "Lunch Line"

Are others waiting for you to make a move so they can advance? Just like the grade school lunch line, leaders at the head of the line determine how fast the line moves, and holding it up means that someone in the back is going hungry. It's the leader's duty to make space for those who are following.

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RIP Performance Reviews: Session Recap from CHART 98

This topic, presented by Serah Morrissey in Nashville, is very timely and not as controversial as you might think. Here are some practical tips to get you started in a more relevant and engaging approach to feedback.

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5 Practical Techniques to Increase Employee Engagement

When your staff is highly committed, customer satisfaction levels rise and there is proven positive impact to your bottom line. Organizations with a high level of employee engagement outperform others by 147% in earnings per share. Here are 5 tips to help you increase your team's engagement.

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Take-Aways from the CHART Annual Conference in Nashville

Curt Archambault of People & Performance Strategies recently attended the CHART 98 Hospitality Training Conference in Nashville. He gives his summary of the conference, topics and the value of professional development.

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How to Recruit in a Tight Job Market

The Washington Hospitality Association's Marianne Scholl recently interviewed me about what the tight labor market means for the hospitality industry. We talked about everything from the no-call, no-show interview to advice on how to recruit. I hope you find a nugget of information in the conversation that helps you deal with this challenge as well.

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Walk a Mile in Their Non-slip Shoes

Most of us in the hospitality training or operations support business have performed store evaluations at one time or another. We gathered our clipboard and pens, loaded up our ten-page checklist, and then lurked through one of our hotels or restaurants to rate a million different items on a scale of 1 to 5.

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3 Key Aspects of GM Engagement

In January, I once again had the opportunity to attend TDn2K’s Global Best Practices Conference. The timing allowed reflection and alignment for our team’s work in 2019. During the conference, I was invited to a breakfast where Gallup provided invaluable insight into their work within our industry, GM Connect. The Gallup research is very insightful in regards to General Manager (GM) engagement, retention, and links to overall top quartile performance for the industry. My conference notes highlighted these three key aspects of engagement.

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Protecting Your Training Career from the Next Recession

An economic downturn will be coming eventually (with predictions ranging from “very soon” to “within the next few years”), and for those of you who weren’t yet working in the industry during the last one a decade ago, there were some pretty brutal headcount and budget cuts in hospitality training departments. What can you do to help protect your career as a trainer before the next recession hits?

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How Restaurants & Hotels Can Prevent Sexual Harassment

Countless sexual harassment allegations have surfaced in the entertainment industry, which has prompted outrage throughout many other industries. Sexual harassment is, unfortunately, not limited to any segment, and the hospitality industry is no stranger to sexual misconduct. According by a report by the US Equal Employment Opportunity Commission, restaurant workers file more sexual harassment claims than any other industry.

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