Upcoming Hospitality Training Webinars

Get ready to learn from your desk with CHART's hospitality webinars. CHART offers FREE online training webinars every month to provide you with additional resources and solutions to help you make even more of an impact at your job. Our hospitality training webinars feature our highest-ranked conference speakers, partners and members. Learn best practices, solutions and innovations, all without leaving your office. Mark your calendars now for the upcoming webinars. Details and log-in information will be posted in advance.

Navigating Difficult Conversations During the Covid-19 & Racial Equality Era

April 21, 2021  2:00 PM EST

Gerry Fernandez, President, Multicultural Foodservice & Hospitality Alliance (MFHA)

COVID-19, the election, and the Anti-Racism movement were the hottest topics of 2020. Restaurant and foodservice operators are still fighting to stay open, while employees and communities are demanding social change. Tensions are high especially when talk turns to race, equity, and inclusion in the workplace. Leaders need help on how to have the most difficult conversations in a way that communicates empathy, dignity, and respect.
Multicultural Foodservice & Hospitality Alliance (MFHA) will provide an outline and framework to discuss the most challenging topics that face leaders in 2021. Participants will be introduced to MFHA’s Multicultural Engagement Model and will practice using the model with real life scenarios submitted by CHART members and other leading brands.
Includes 25 minutes of interactive workshop.



Finding a Health and Wellness Balance in 2021

(NRA Show To Go 2021 Educational Session)

April 21, 2021  3:00 PM EST

David Boddington, National Director of Training and Development, Little Caesar Enterprises

Serah Morrissey, SPHR, Sr. Director of Human Resources, Intercontinental Hotel MSP

This past year has been no joke. Everyone is exhausted, stressed, scared, and uncertain of what the future may still hold. While there’s no magic to relieving physical and mental strain, we have to take the time to take care of ourselves and each other. This session isn’t about the latest yoga stretches we can do at work, it's about acknowledging the turmoil we’ve been through and sharing some tips to try and find a renewed balance of health and wellness. You never know, you might just find the trick that works for you.



10 Steps to Boost Off-Premises Sales


April 28, 2021  3:00 PM EST

Patrick Yearout, FMP, CHT, Director of Innovation, Recruiting & Training, Ivar's Restaurants

Consumer demand for online food ordering and delivery in the US has been growing the past few years, and it really exploded when the coronavirus pandemic fueled the public’s desire for contactless points of service at restaurants. From large national chains to small chains and independents, operators of all sizes can and should be taking advantage of the off-premise demand in order to boost their bottom line. Discover the 10 important steps that all restaurateurs, regardless of their size of technological know-how, should follow in order to ensure the successful growth of, and a profitable future from, meals enjoyed outside your four walls.



Multiunit Leadership 2021: The 5 Essential Best Practices of Above-Store Leaders

May 12, 2021  2:00 PM EST

Jim Sullivan, CEO, Sullivision.com

Learn the top five best demonstrated practices of high-performing Multiunit Leaders for 2021 and beyond in this detailed and actionable CHART webinar led by Jim Sullivan. The pandemic affected more than operations in 2020; the meaning of leadership was transformed too. The best Multiunit Leaders learned to evolve from the constraints they faced to inventing smarter ways to supervise and motivate their managers and teams through indirect influence and governance.  These innovations in leadership will grow as the coronavirus recedes. Jim Sullivan's annual research with and community of above-store leaders is highly regarded and his insight is leveraged in media ranging from The Wall Street Journal to Fast Company and MSNBC. In this exclusive CHART webinar he'll share the five core competencies that Multiunit Leaders should master and deploy to maximize people, performance, and profits in their 2021 operations. Topics include fresh takes on strategic clarity, situational leadership, critical thinking, intentional resolve, elearning and the do's and don’ts of high-impact unit visits.



Forgotten Fundamentals: Rediscovering Training Basics

June 2, 2021 2:00 PM EST 

Patrick Yearout, Director of Innovation, Recruiting and Training for Ivar’s Restaurants


Going Mobile: A Strategic Plan for Driving Adoption

June 30, 2021 2:00 PM EST

Jason lechner, director of training and development, pizza Ranch



How Has Training Changed? Effective Ways to Engage Your Team in Person and Online


August 5, 2021  3:00 PM EST

Kevin Knutson, Vice President, Training, Sonic Drive-In

Rachel Richal, Director, Learning and Team Member Activation, Buffalo Wild Wings

In the new normal of learning, trainers and meeting leaders are being asked to think differently about how trainings, workshops and collaborative sessions are held. Not only do businesses need to effectively engage their teams, but they have to do so more efficiently and effectively. Hear from industry training leaders on how they creatively implement new trainings and change the behaviors of their teams under challenging circumstances. Explore opportunities for blended in-person and online learning, what training can work virtually, the best approach for both types of content, and how to think differently about engaging your team members using creative training tactics and tools.




Visit Webinars on Demand to browse our library of past webinars for topics of interest to you.