Upcoming Hospitality Training Webinars

Get ready to learn from your desk with CHART's hospitality webinars. CHART offers FREE online training webinars every month to provide you with additional resources and solutions to help you make even more of an impact at your job. Our hospitality training webinars feature our highest-ranked conference speakers, partners and members. Learn best practices, solutions and innovations, all without leaving your office. Mark your calendars now for the upcoming webinars. Details and log-in information will be posted in advance.

Visit Webinars on Demand to browse our library of past webinars for topics of interest to you. 

Rethinking Restaurant Training: a King’s Seafood Company Case Study

Alyssa Hernandez, learning and development manager, king's seafood company
chad udell, ceo and co-founder, sparklearn

March 20, 2024,  2pm EST

This insightful webinar showcases how King’s Seafood Company, in collaboration with SparkLearn, is innovating its training strategies for the evolving workforce. The session delves into the challenges and solutions in adapting to the needs of multiple generations in the workforce and the mobile environment. Key themes include enhancing educational content, fostering engagement and crafting an exceptional experience. These efforts aim to boost performance, improve staff retention, and affirm the company’s dedication to being an employer of choice for multiple generations. The discussion emphasizes practical methods and real-life examples, offering valuable insights for businesses seeking to modernize their training approaches.

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Alyssa Hernandez is Leadership & Development Manager at King's Seafood Company. After over 14 years with King’s Seafood Company, Alyssa Hernandez fully represents the company’s philosophy of recruiting the best and recognizing their contributions. Having started as an hourly position before being promoted to manager, and eventually General Manager, Alyssa then progressed to the People Resources team to become the Leadership Development Manager. Her current role sees her overseeing the training of new management & home office crewmembers, company roll outs, LMS systems and the growth of managers towards a promotional track. Alyssa believes that communication and personal connections are the key to sustained success and is looking forward to wrapping up a project focused on using different channels of communication to narrow the generational gap in the workplace.

Chad Udell is CO-CEO and Co-founder at SparkLearn. He has worked with Fortune 500 companies and government agencies to create award winning digital experiences for 20 years. Chad is an expert in mobile design and development, and speaks at events on related topics. He is author of Learning Everywhere: How Mobile Content Strategies Are Transforming Training and co-editor/author, with Gary Woodill, of Mastering Mobile Learning: Tips and Techniques for Success and Shock of the New. Chad enjoys helping his customers see the potential in their learning efforts with each project, driving them to successful outcomes with his vision and leadership.

 

Diving into the Data: Hospitality Training Benchmarks & Insights

frances liu, VP of marketing, opus training
Kelly mccutcheon, Group Director of Training, Whataburger
Damian Hanft, Vice President, Talent Experience, Inspire Brands

April 17, 2024,  2pm EST

Join us for an exciting deep dive into the industry trends and insights that we drew from the Hospitality Training 360 Report, developed in partnership with Opus. This session will also showcase industry benchmarks (budget and hours) so that you can see where you stack up.

The free report is available in an easy-to-read format and as a downloadable PDF if you would like to check it out in advance of attending the webinar. The report shows that with mission-critical training gaining organization-wide support, L&D is at an inflection point. Despite the usual constraints of tight budgets and expanding initiatives, L&D professionals in hospitality show optimism, fueled by a reinvestment of training post-pandemic. More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses.

To get a sense of what lies ahead for hospitality training in the next year (and beyond), the report delves into  seven key takeaways:

  1. L&D is back in the spotlight — for now
  2. Training is returning to hospitality’s roots
  3. The frontline manager is receiving renewed investment
  4. L&D trends are grounded in the realities of frontline work
  5. Mobile e-learning is now the norm
  6. The most effective programs embrace the top trends
  7. Knowledge sharing helps level up L&D 

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FUTURE WEBINAR DATES

May 15, 2024
June 12, 2024
July 17, 2024
August 21, 2024
September 18, 2024
October 16, 2024
November 13, 2024
December 11, 2024

 

 

PAST WEBINAR RECORDINGS

Visit Webinars on Demand to browse our library of past webinars for topics of interest to you.