Upcoming Hospitality Training Webinars
Get ready to learn from your desk with CHART's hospitality webinars. CHART offers FREE online training webinars every month to provide you with additional resources and solutions to help you make even more of an impact at your job. Our hospitality training webinars feature our highest-ranked conference speakers, partners and members. Learn best practices, solutions and innovations, all without leaving your office. Mark your calendars now for the upcoming webinars. Details and log-in information will be posted in advance.
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Managing Disruptions by Homeless Individuals at Your Establishment
Ryan Dowd, Atty., MPA, Homeless Training
Thursday, May 22, 2:00 PM ET
Learn proven tactics for effectively managing problematic behaviors like panhandling, rummaging through trash cans, loitering, and aggressive behavior towards staff – without conflict. Understanding the brain science and mental health drivers and triggers of individuals suffering from homelessness, mental illness, substance use, and trauma helps managers train their teams to defuse conflict before it escalates.
Participants will:
- Learn the 4 most common mistakes employees make in managing problematic behavior.
- Learn how to use effective body language and non-verbal communication to avoid conflict.
- Gain a deeper understanding of the mental health drivers of problematic behavior and how their staff’s actions exacerbate them.
- Develop an appreciation for how a sensitive topic can be taught respectfully without downplaying difficult realities.
Having run a large homeless shelter outside of Chicago for 20 years, Ryan Dowd has a deep understanding of the cause of conflicts and how to handle it safely. Ryan has presented on the topic around the world and has developed the training used by thousands of organizations, including the McDonald’s Corporation.
Register
FUTURE WEBINAR DATES
June 11, 2025
July 16, 2025
August 13, 2025
September 17, 2025
October 8, 2025
November 5, 2025
December 3, 2025
PAST WEBINAR RECORDINGS
Visit Webinars on Demand to browse our library of past webinars for topics of interest to you.