Upcoming Hospitality Training Webinars
Get ready to learn from your desk with CHART's hospitality webinars. CHART offers FREE online training webinars every month to provide you with additional resources and solutions to help you make even more of an impact at your job. Our hospitality training webinars feature our highest-ranked conference speakers, partners and members. Learn best practices, solutions and innovations, all without leaving your office. Mark your calendars now for the upcoming webinars. Details and log-in information will be posted in advance.
Managing Unconscious Bias: De-escalating Cross-cultural Conflict With Guests & Employees
Gerry Fernandez, President, Multicultural Foodservice and Hospitality Alliance
Wednesday, January 22, 2020. 1:00 pm EST
Twenty years of cognitive science illustrates that biased decisions are not made by bad people, but rather, by well-intentioned individuals who are unaware of how unconscious bias affects their decision making. Everyone has bias, and everyone is impacted by unconscious bias.
This timely webinar introduces practical examples of de-escalating cross-cultural conflict with guests, as well as best practices for managers on coaching employees to treat all guests with dignity and respect.
In this webinar, you will learn how to:
• Anticipate potential points of conflict.
• Have a plan and policy for reoccurring issues.
• Build confidence through practice and role play.
• Solicit employees and the community for insight.
• Be fair, firm, and consistent with policies.
• Always treat people with respect and dignity.
Adaptive Learning: Why our brains don't respond well to online training, and what to do about it
Nick Howe, CLO Area 9 Lyceum
Wednesday, March 18. 1:00 pm EST
Our brains are surprisingly good at fooling us, and this has big consequences for how well - or how badly - people learn. In this session, Nick Howe, Chief Learning Officer of Area9 Lyceum, will highlight a few tricks that our brains play, and how a new breed of personalized learning systems can give everyone the opportunity to excel in whatever they do.
January 22 Unconscious Bias
March 18 Adaptive Learning
December 9 Training Trends in the Hospitality Industry
PAST WEBINAR RECORDINGS
Visit our past webinars page to browse topics of interest.