Upcoming Webinars

Get ready to learn from your desk. CHART offers FREE webinars every other month to provide you with additional resources and solutions to help you make even more of an impact at your job. Using our highest ranked conference speakers, partners and members, you can hear best people practices, solutions and innovations and without leaving your own office. Mark your calendars now for the 2nd Wednesday of every other month at 1 pm EST. Details and log-in information will be posted in advance.

Microlearning: The Quick Wins and Pitfalls of Shorter Training Content

Angie Hubert, HotSchedules

Kelly McCutcheon, HopDoddy Burger Bar

Wednesday, August 21, 2019 1:00 PM EST

Shorter training content is the next big trend in e-learning. But how do you track its success? And what are the risks and challenges that arise from trimming content down to a mere 90 seconds or less? Join our webinar to learn how today's fast growth brands are leveraging this learning strategy to ensure fast growth in their team members.
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Connecting Employees to Company Values

Erin moran, Union Square Hospitality Group

Wednesday, September 25, 2019 1:00 PM EST

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The Key to Workplace Culture: Developing Emotionally Intelligent Leaders

Nick Boulas, BBL Hospitality General Manager

Maggie Fiorentino, American Hotel & Lodging Educational Institute

Wednesday, October 16, 2019 1:00 PM EST

With an aggressive labor market and competition more fierce than ever, your company can thrive by focusing on building a great workplace culture. You can do this by developing emotionally intelligent leaders who encourage and inspire their coworkers to engage with each other and your guests in an effort to create outstanding experiences for both.

During this one-hour presentation you will:

  • Learn how self-awareness will help increase emotional intelligence
  • Submerse yourself in the understanding of what drives your staff
  • Discover how making coworkers feel safe and respected can lead to higher performance and reduced turnover
  • Create a strong basis for future organizational growth
  • Preview AHLEI’s brand new training course, Hospitality Manager: Leadership

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Training Trends in the Hospitality Industry


Colby Hutchison, Senior Manager of Customer Care and Guest Feedback
, Best Western Hotels & Resorts

Jen Swan, Senior Director of Learning & Development, First Watch Restaurants

Melissa Doolin-Koehne, Vice President, Business Development, TDn2K

Wednesday, December 4, 2019 1:00 PM EST

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While current economic indicators for our industry paint a concerning picture, it is important to stay up-to-date on trends affecting your job and your organization’s profitability. Join these top-notch, engaging presenters to delve into the most recent trends in hospitality training.

Along with an interactive Polleverywhere feature to the session (which will give you insight on how you compare to others), new information from TDn2K will be presented, along with the Trends in Hospitality Training Study results just released by CHART and TDn2K. Workforce challenges and best-in-class practices will be discussed.

There is a reason this session is so highly rated at our training conferences! You will learn a lot and come away with some great takeaways – without ever leaving your desk!


2020 Dates

  • February 12
  • April 8
  • June 10
  • August 12
  • October 14
  • December 9