Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Building a Culture of Accountability & Self-Leadership

Gretta Brooks, CEO, SalesBoost

July 28, 2020

California Virtual Regional Training Forum

Now more than ever, we need our team members to be engaged and to take ownership. Gretta Brooks, CEO at SalesBoost will show you how to create a culture of accountability in your organization.

During this webinar, recorded from the July 28 CHART California virtual Regional Training Forum, Gretta discusses the top 5 ways that you and your organization can provide solid, consistent leadership that demonstrates and rewards accountable behaviors.

Mastering EQ

Joleen Goronkin, President & CEO, People & Performance Strategies
Curt Archambault, Vice president, People & Performance Strategies

June 10, 2020

Today's workplace demands emotional intelligence. The more volatile, uncertain, complex, and ambiguous our working environments become, the more critical a truly agile workforce is to success. Each day, we’re called to make progress faster, while pivoting on short notice. To stand firm in our ideas while remaining open to new perspectives. Staying agile demands that we develop and use our emotional intelligence (EQ)—a level of sophistication that has never been demanded before. Learn to thrive in an agile workforce with these key EQ skills.

Learn how to:
     1. Read between the lines and solve complex people problems
     2. Become more agile to increase performance and enhance your leadership style
     3. Be more effective in assessing business situations and other people’s perspectives

Transitioning Training Content to Online Platforms

Jesse Boehm, Instructional Design Manager, Pizza Ranch
Jen Belk White, VP of Human Resources, Premier Parking
Monique Donahue, Director of ELearning, Hilton Grand Vacations

May 27, 2020

Resources PDF

Does the current state of the industry have you scrambling to move your training content online? Join us as we walk through a couple of key steps and ‘best in class’ tools to help you start moving your content online.

During the webinar we will walk you through the following steps:
-Determining Content Substance
-Determining Content Structure

We will also discuss ‘best in class’ tools for eLearning, Virtual Instructor Lead Training, animations, and more. We will also provide some resources you can use as you get started.

Webinar Facilitation Skills

Paul Butler, Client Partner, Newleaf Training and Development

May 21, 2020
Florida Virtual Regional Training Forum Part 1

How many times have you attended a webinar and come away disappointed with the webinar platform and frustrated by poor webinar facilitation skills by the presenter(s)? Join us to hear what we believe are 20 irrefutable best practices to ensure an excellent webinar experience is had by all!

Digital Transformation

Mark Griffiths, Client Partner, Newleaf Training and Development

May 21, 2020
Florida Virtual Regional Training Forum Part 2

The current global pandemic has resulted in organizations re-thinking how and where employees work. How do we still communicate effectively? How can we still deliver high quality virtual meetings? How can we continue to train our remote workforce? How do we still engage our teams and ensure a high level of productivity?

Time to Reboot: Training's Growing Role in Hospitality Business Success

Kathleen Wood, Founder, Kathleen wood & Partners

May 13, 2020

Training is THE essential ingredient for rebooting business success in our COVID-19 marketplace. Business history has shown us time and time again that when economies are challenged, one of the first cuts made to the budget is training. However, today's reality is clearly showing that training has never been more important than right now. This is every trainer's opportunity to contribute, impact, and shift their company's ability to be safe and successful.

In this webinar, Kathleen Wood is going to share insightful and practical strategies trainers can employ to move their company's success forward. 

You will learn:

  • Hospitality Training Leaders’ Opportunities: how to make a positive impact in a crisis
  • One Standard for Success: how to utilize the equation of Crew Safety, Customer Safety, and Business Stability
  • Reboot Checklist: what you need for Crew, Customers, Operations, and Facilities