Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Innovation Is All Around You - 5 Tactics to Gather and Activate Your Employees' Ideas
Steve Lerch, StoryArc Consulting
November 17, 2021
As trainers and business leaders, you have so many resources and ideas at your disposal, with every teammate, every server, and every receptionist a potential source of new ideas and innovation. The question for all of us, is whether or not we're doing enough to inspire, collect, activate, and celebrate these ideas. Based on a decade at Google, where he taught new employees about the cultural principles that drive innovation, Steve Lerch will discuss 5 key tactics to getting the most from your teams and employees.
Steve received very high marks as a keynote speaker at the 2021 Atlanta conference, and this webinar delivers targeted content for CHART that goes even deeper.
Best Practices (and Common Pitfalls) When Cleaning and Sanitizing Your Operation
Patrick Guzzle | Vice President of Food Safety | National restaurant association
Chip Romp | Senior Director, Training and Instructor Quality | National restaurant association
Leslie Huffman | Senior National Accounts Manager | National restaurant association
August 25, 2021
Experts from the National Restaurant Association will guide us through a conversation covering one of the most important topics for any restaurant or hotel operation: cleaning and sanitizing.
During this session, we will discuss:
- Learn the difference between cleaning and sanitizing
- Understand why each is critical to your business
- Discuss your own cleaning and sanitizing best practices
- Share common issues and mistakes team members make
- Enjoy an open discussion and Q&A
Cleaning and Sanitizing is the focus for the National Restaurant Association’s National Food Safety Month in September.
15 Tips for Virtual Presentation Skills
Braxton Luzier, Senior Manager, Learning and Communications, Blaze Pizza
August 4, 2021
Level up your ability to present effectively by learning 15 instant tips for conducting virtual presentations. In virtual presentations, the participant experience, engagement, and buy-in to the content objectives can suffer. Braxton will teach you how to create a space where your audience is not multitasking, no one tunes you out, and they pay attention and listen, After this webinar, you will be able to set your scene to ensure all technology, lighting, and sound are ready for action. Your credibility and confidence, and participant's attention to you, is what leads your audience to be inspired to act and achieve the desired results!
Jack in the Box Delivers a Learning Feast with Digital, On-brand Employee Training
Natalie Trzcinski, Director, Menu Process, Training & Integration, Jack in the Box
Jeff Carr, CEO, Inkling
July 21, 2021
For the past twenty years, quick-service restaurant chain Jack in the Box has faced multiple challenges with its homegrown learning solution. Not only was creating, updating, and distributing content a slow and arduous process, but no method existed to view specific training course progress by distributed employees at its predominantly franchised restaurants. By implementing Inkling in June 2020, Jack in the Box now delivers training and reference materials from a single digital location and benefits from speed, brand consistency, and analytics.
View this webinar to learn how Jack in the Box achieved:
- 100% adoption across its 2,240 U.S. locations by providing a single digital source of truth for training and reference, accessible on any device
- A complete rebranding of all training, now called Jenius (Genius with a J), which delivers consistency and creativity in frontline learning and communication
- Savings on critical training, such as harassment courses, which no longer need to take place as outside seminars that are 10x the cost
Going Mobile: A Strategic Plan for Driving Adoption
Jason Lechner, Director of Training and Development, Pizza Ranch
Mike Andrews, Account Manager, DiscoverLink
June 30, 2021
Find out how a 225-location chain leveraged a mobile training and communications app to drive messages directly to employees and improve engagement system-wide. In this informative presentation and live demonstration, you’ll learn about the process the Pizza Ranch team used to gain leadership support for the initiative, how they prepared for rollout, and what best practices they uncovered along the way. We’ll share the step-by-step deployment plan Pizza Ranch used, including the importance of leveraging SMEs, and the impressive results they achieved.
Training Mastermind: Hacks of Training Pros
JoEtta Barnes | Director of Field Training & New Store Openings | Palo Alto Inc./Alvarado Concepts (Taco Bell)
Hospitality Training LIVE Mini Con Breakout
June 22, 2021
Grow your outstanding intellect in this toolbox-building session! You will learn a variety of tools and hacks that training pros know and love, the best websites for free and non-copyrighted images, collaboration apps and content managers, what’s best for project planning, budgeting, and much, much more.