Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Forgotten Fundamentals: Rediscovering Training Basics

Patrick Yearout, Director of Innovation, Recruiting and Training for Ivar’s Restaurants

June 2, 2021

The COVID-19 pandemic has overwhelmed the hospitality industry with new practices to help keep our guests and employees safe, and our companies often rely on us, the training departments, to get our teams up to speed on these changes. We are expected to take in (or seek out) all the new information, filter out what’s not relevant to our businesses, and spread the word to all our workplaces. But it’s been hard enough to keep up on all the usual tasks, especially if your department has been downsized recently, when you are also being asked to create a tsunami of new procedures and deliver them via new systems.

Those trainers who succeed in this new environment will be the ones who—when faced with all this “new”—stick with the “old.” Yes, the tried-and-true fundamentals are still required, even when confronted with a quickly changing world.

Past CHART President Patrick Yearout will teach you:

  • the importance of not letting the foundations of training get lost in the craziness
  • how training fundamentals can actually help you navigate through all your new responsibilities
  • strategies to help you get support from company executives and operators to take the time required to reintroduce those fundamentals into your routine and improve the training materials and programs you create

Multiunit Leadership 2021: The 5 Essential Best Practices of Above-Store Leaders

Jim Sullivan, CEO, Sullivision.com

May 12, 2021

Learn the top five best demonstrated practices of high-performing Multiunit Leaders for 2021 and beyond in this detailed and actionable CHART webinar led by Jim Sullivan.

The pandemic affected more than operations in 2020; the meaning of leadership was transformed too. The best Multiunit Leaders learned to evolve from the constraints they faced to invent smarter ways to supervise and motivate their managers and teams through indirect influence and governance. These innovations in leadership will grow as the coronavirus recedes.

Jim Sullivan's annual research with, and community of, above-store leaders is highly regarded, and his insight is leveraged in media ranging from The Wall Street Journal to Fast Company and MSNBC. In this exclusive CHART webinar, he'll share the five core competencies that Multiunit Leaders should master and deploy to maximize people, performance, and profits in their 2021 operations.

Topics include fresh takes on strategic clarity, situational leadership, critical thinking, intentional resolve, elearning, and the dos and don’ts of high-impact unit visits.

Navigating Difficult Conversations During the Covid-19 and Racial Equality Era

Gerry Fernandez, President, Multicultural Foodservice & Hospitality Alliance (MFHA)

April 21, 2021

COVID-19, the election, and the Anti-Racism movement were the hottest topics of 2020. Restaurant and foodservice operators are still fighting to stay open, while employees and communities are demanding social change. Tensions are high especially when talk turns to race, equity, and inclusion in the workplace. Leaders need help on how to have the most difficult conversations in a way that communicates empathy, dignity, and respect.
 
Multicultural Foodservice & Hospitality Alliance (MFHA) provides an outline and framework to discuss the most challenging topics that face leaders in 2021. Participants will be introduced to MFHA’s Multicultural Engagement Model and will practice using the model with real life scenarios submitted by CHART members and other leading brands.

Unconscious Bias - Awareness that Makes a Difference

Curt Archambault, Vice President, People & Performance Strategies

March 31, 2021

Develop skills that last! A wide range of organizational damage stems from unconscious bias, but the tools being used are more often designed to treat the symptom behaviors, not the root cause. The results can be short-lived. In this session, you will be introduced to Unconscious Bias Powered by Agile EQ, which builds unwavering connectivity among teams and leadership groups by equipping a person to strengthen the very foundation of their emotional intelligence in order to better understand and evolve biased thinking habits, as well as other self-sabotaging habits.

2020: Foresight, Not Hindsight

Josh Davies, CEO, The Center for Work Ethic Development

December 9, 2020

2020 has accelerated systemic shifts in the workforce, educational system, and in society. The growth of new technology will only cause further disruption – gaining speed and causing a massive decoupling by the year 2030. The challenges of this year have given us insight on the coming changes, and we have a decade to work with to get prepared. Now is the time to develop an inclusive workforce with the skills needed today and into the future.

In this webinar, uncover the leadership skills that will make you relevant today and in the future. Learn how to develop the seven skills that will make leaders more effective today and invaluable in the future:

  • Removing repetitive reiterations
  • Building empathy
  • Embracing micro-learning
  • Developing creativity
  • Evolving entrepreneurship
  • Quantifying skill-based learning
  • Practicing authenticity

Little Caesars Delivers Fast and Fresh “Digital! Digital!” Employee Training During the Pandemic

David Boddington , National Director of Training and Development at Little Caesar Enterprise, Inc.
Jeff Carr, CEO at Inkling

November 11, 2020

Known for its Hot-N-Ready and “Pizza! Pizza!” motto, Little Caesars is the third-largest pizza chain in the U.S. and operates international franchises in five regions. Like every organization in 2020, Little Caesars faced a fresh batch of challenges with COVID-19, including the ongoing need to shift operations and retrain employees with speed. Not only did Little Caesars coordinate with external delivery partners like DoorDash, but the pizza chain also distributed new and updated training to employees on a regular cadence around procedures, health regulations, and contactless delivery at its stores.

Join David Boddington, National Director of Training and Development at Little Caesar Enterprises, Inc, and Jeff Carr, CEO at Inkling, to learn how Little Caesars:

  • Leveraged Inkling to bring just-in-time training and knowledge to global employees in a single digital location
  • Navigated the new COVID-19 business environment with speed and agility
  • Learned valuable lessons around implementation, strategic rollouts, content creation, and best practices
  • Developed a vision for the future of learning with Inkling