Webinars On Demand
Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.
Leveraging LinkedIn- Best Practices to Enhance Your Personal Brand
JESSICA SHOCK, MANAGER OF ENTERPRISE & DIGITAL COMMUNICATIONS AT INSPIRE BRANDS
October 25, 2023
View + Download Jessica's Slide Deck PDF
Learn how to maximize your LinkedIn profile to establish a visual narrative, curate a news feed, expand your professional network, and ultimately grow your career. Communications expert Jessica Shock will help you stand out on this important social platform, and maximize your online presence. In addition to her digital communications role at Inspire Brands, Jessica currently serves as the National Chair for the Public Relations Society of America (PRSA) New Professionals Executive Committee and co-leads Inspire’s Emerging Leaders Business Resource Group. You'll be able to implement these pro tips immediately to make LinkedIn work for you!
Keeping Consistency & Brand Standards at an All-time High with Slim Chickens
CHRIS PATTERSON, VICE PRESIDENT OF TRAINING & DEVELOPMENT
RACHEL MUNDWILLER, SENIOR MANAGER OF COMMUNICATIONS AND CONTENT DEVELOPMENT
TABITHA HUDSPETH, INSTRUCTIONAL DESIGNER AND CONTENT CREATOR
August 23, 2023
As L&D professionals managing the learnings of multiple teams in (quite often) multiple places, upholding impeccable brand standards is vital and consistency becomes a priority. The Slim Chickens training team has done enough taste testing to know which ingredients in their L&D strategy set their restaurants apart. They support employee and restaurant success through positional training, leveraging different learning styles on different mediums, manage manager operational tasks, and more.
Join us as we sit down with the Training & Development team at Slim Chickens - Rachel Mundwiller, Tabitha Hudspeth, and Chris Patterson - as this powerhouse of a group lets us in on their recipe for success and how they support restaurant location growth and keep store experiences consistent across the board.
5 in 5: Bright Ideas, Quick Takeaways
KELLY MCCUTCHEON | GROUP DIRECTOR OF TRAINING & DEVELOPMENT | WHATABURGER RESTAURANTS LLC
KATE STITELER | DIRECTOR OF TRAINING | SONESTA HOTELS
KATHRYN HARRIS | CORPORATE DIRECTOR OF LEARNING & DEVELOPMENT | PCH HOTELS & RESORTS
ASHLEY HELKENN | DIRECTOR OF TRAINING | BONCHON KOREAN FRIED CHICKEN
JAMES FRANK | AREA LEADER OF TRAINING, FRY COOK & CASHIER | RAISING CANE’S CHICKEN FINGERS
Wednesday, June 28, 2023
Five fresh-thinking CHART members will each share their bright idea in less than five minutes. The best part – these ideas are immediate and actionable! Join our restaurant and hotel training professionals to learn:
- How to reduce early turnover with simple, effective ways to engage new hires
- How to improve decision-making skills in a clear, conflict-free way
- A step-by-step approach to creating an Employee Celebration & Communication Board
- How knowing the body language of uneasiness and reading the room can stop small issues from becoming big ones
Click here to download Kate Stiteler's New Hire Rule of 6 Editable Word Document.
5 Best Practices for Onboarding and Developing New Multi Unit Leaders
JIM SULLIVAN, CEO, SULLIVISION.COM
June 7, 2023
How do the best companies successfully develop high-performing managers into highly-effective Multi Unit Leaders? What are the three common stumbling blocks in Multi Unit Leadership onboarding? This webinar will answer these questions and more. Learn 5 creative and effective ways to develop stronger Multi Unit leaders from day one in your restaurants or hotels.
Presented by Jim Sullivan, author of the bestseller Multi Unit Leadership (over 384,000 copies sold). Brands using his products, programs and resources include Domino's, Panera, Chipotle, Marriott, Texas Roadhouse, Starbucks,Chick-fil-A, Applebee's, and Walmart.
MS Teams: One Application to Rule Them All
BOBBY UNDERWOOD, DIRECTOR OF TRAINING, COMPANY OPERATIONS, LITTLE CAESAR ENTERPRISES INC
May 3, 2023
Only using MS Teams for messaging is like using your smart phone for just text messages. Crazy right? Especially because there is so much dynamic power in this single application that can make training more effective. Many of us are using MS Teams already but are only utilizing a fraction of its capabilities. This session will add some much-needed knowledge sprinkles to your MS Teams cupcake. Learn how to use Teams as a remote classroom, project management hub, resource library, and more.
Participants will get an overview of the MS Teams application functionality including but not limited to:
• Exploring the use of Teams Channels to stage and host classroom environments (Praise, Gift Cards, Kahoot)
• Connecting a myriad of features (Sharepoint, MS Tasks, Approvals, Power BI) to allow effective project management, follow-up, and showcasing outcomes
• Learning to set up and host a resource library of shared files and links
Your Questions Answered: The 2022 FDA Food Code
PATRICK GUZZLE, VICE PRESIDENT, FOOD SAFETY, NATIONAL RESTAURANT ASSOCIATION
April 12, 2023
The FDA has released the highly anticipated 2022 Food Code. What are the biggest changes? When do they go into effect? How do they impact your day-to-day operation? What changes, if any, do you need to make? Patrick Guzzle, Vice President, Food Safety for National Restaurant Association will answer these questions and others written in during the Q&A session about the Food Code and its impact on foodservice operators.