Want to know more about CHART's Hospitality Training Competency Program? Watch our brief explainer video on YouTube or view this informational PDF.

Virtual competency workshops are limited to the first 30 registrants, and the sessions will not be recorded. Please only register if you are sure you can attend both workshop sessions, and cancel your registration at least one week in advance to give waitlisted participants a chance to attend if your availability changes.

Virtual workshops are FREE for CHART members. Non-members can attend for $149.00. 

2025 

Manager Track: Operational Knowledge | April 22 & 29, 2025 | 3:00-5:00 PM EST

Master Facilitators: 
Jason Lyon, FMP | President & Founder | Wicked SMART Performance Strategies 
Michele Lange | Director of Learning and Development | IHOP

The 4-hour workshop is divided into two, 2-hour sessions from 3:00 PM - 5:00 PM EST, Tuesday, April 22, and Tuesday, April 29, 2025.

Successful managers need to understand how their team relates to others and fits into the company's overall organizational structure and strategy. Operational excellence can be achieved if the team of operators and trainers work together for a common purpose.

After this session, you will learn the importance of:

• Possessing a clear understanding of the organization's structure
• Reviewing organizational design to identify adjustments that may lead to greater effectiveness
• Strong awareness of strategic objectives of the organization
• Identifying and selecting training interventions that address company's goals and objectives
• Ensuring that training programs are designed with a focus on company's values / guiding principles
• Distinguishing between training solutions and operational roadblock

Registration is now open: https://chart.memberclicks.net/virtual-competency-april-2025

Virtual workshops are FREE for CHART members. Please enter the code Member-COMP in the discount code box on the registration form. Non-members can attend for $149.00. Please contact us with any questions.

 

Trainer Track: Participant Management | October 14 & 21, 2025 | 3:00-5:00 PM EST

The 4-hour workshop is divided into two, 2-hour sessions from 3:00 PM - 5:00 PM EST, Tuesday, October 14, and Tuesday, October 21, 2025.

If your participants fall asleep, it's a sure sign your training session needs modifications! Because time is too important to waste on ineffective training; this session will help improve your skills to more effectively manage and facilitate objective-based training sessions.

Learn how to:

• Be aware of different adult learning styles and adapt class to the individual participant's needs
• Engage and motivate individuals
• Utilize group facilitation techniques to maintain a balanced environment (control dominating
• students, involve reticent learners)
• Convey ideas with poise, confidence, and enthusiasm
• Use presentation tools proficiently in order to avoid disruption in the learning experience
• Engage and motivate your attendees

 Registration opens spring 2025.

 

2026

 

Executive Track: Communication & Influence | April 21 & 28, 2026 | 3:00-5:00 PM EST

The 4-hour workshop is divided into two, 2-hour sessions from 3:00 PM - 5:00 PM EST, Tuesday, April 21, and Tuesday, April 28, 2026.

Communication and Influence at the executive level includes providing leadership and preparation through words, actions, expectations and culture.

Participants in this session will:

• Learn four key elements of the Communication and Influence Competency, and supporting behaviors for each
• Evaluate application of these elements through case study evaluation, including successes, opportunities and outcomes
• Self-assess for personal development opportunities in competency elements and behaviors
• Understand and apply basic negotiation techniques
• Broaden ability to link business needs and risks with the organization's and department's mission, vision and values

Registration opens winter 2025. 

 

Instructional Designer Track: Effective Learning Design | October 13 & 20, 2026 | 3:00-5:00 PM EST

The 4-hour workshop is divided into two, 2-hour sessions from 3:00 PM - 5:00 PM EST, Tuesday, October 13, and Tuesday, October 20, 2026.

Trainers and instructional designers have to not only understand sometimes complex issues, but  also how to clearly explain it to others using the best tools. Shaping raw information into easily digestible, relevant training programs that succeed in transferring learning to the job is a tricky feat. This information-packed workshop will help you do just that.

This session covers the nuts and bolts of training program design, including:

• Adult learning principles and how to apply them to curriculum
• Framework for content design and making training "stick"
• Practical design tips for a variety of training methods
• Learning trends and technologies
• Technical writing and proofreading
• Page/screen layout guidelines

Registration opens spring 2026.

 

2027

 

Manager Track & Trainer Track Workshops TBA

 

 

(PAST SESSIONS)

2024

Executive Track: Strategic Planning | October 8 & 15, 2024 | 3:00 - 5:00 PM EST
Presented by: Master Facilitators, Kate Stiteler CHT, Corporate Director of Training, Sonesta Hotels, and Gabe Hosler, FMP, Past President, CHART

Instructional Designer Track: Instructional Design Fundamentals | June 4 & 11, 2024 | 3:00 - 5:00 PM EST
Presented by Master Facilitator, Jesse Boehm, Sr. Learning Architect, Inspire Brands.

 

2023

Manager Track: Coaching & Development | October 10 & 17, 2023 | 3:00 - 5:00 PM EST
Presented by Master Facilitator, Felicia White, CHT, MBA, Director, Franchise Training, Scooter's Coffee. 

TRAINER TRACK: PARTICIPANT MANGEMENT | MAY 16 & 23, 2023 | 3:00 - 5:00 PM EST
Presented by: Master Facilitator, Danielle Dally, CHT, Learning & Development Manager, Buffalo Wild Wings