The Phrase All Hospitality Trainers Dread (and What to Do When You Hear It)
When organizations experience negative business indicators such as declining sales or bad reviews, the knee-jerk reaction of senior management may be to declare "We have a training problem." Here is how to respond, and how to help evaluate the wide variety of factors—including training—that may need improvement, so the focus can turn to evolving your company-wide strategy and operations.
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