Training Competencies
The CHART training competencies are the professional skills necessary for helping trainers to grow and provide greater value to their respective organizations.
This program defines the competencies necessary for success across a variety of roles in hospitality training—executive, manager, instructional designer and trainer.
All 12 competency workshops are listed below.
Four Capstone Courses
Open to those who have completed all three of the workshops within a role, these in-depth, interactive capstone courses further hone participants’ skills in a group setting where you practice and get feedback from your peers.
Workshops are offered twice a year.
- CHART’s T3 Competency Conference in February or March features all 12 competency workshops and one or two capstones!
- There are four workshops and one capstone offered as pre-conference workshops at our Hospitality Training conference in July.
CHART Training Competency Workshops
Choose your role below to view available workshops, or download a flyer containing program details.
- View All
- Trainer
- Instructional Designer
- Manager
- Executive
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Presentation Effectiveness Workshop
What behaviors will enhance your ability to prepare and make a quality presentation?
Presentation Effectiveness Workshop
Are your presentations driving the desired results? If not, this workshop will teach you the behaviors that will enhance your ability to prepare and make a quality presentation that will more effectively drive your company's sales and build profits.
This workshop focuses on need to:- Be organized and prepared for training sessions
- Possess a reasonable knowledge of the subject matter
- Connect classroom content to participant's job responsibilities
- Demonstrate a participant-centered approach
- Provide an interactive learning experience that encourages learner involvement
This workshop is offered at CHART conferences.
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Participant Management Workshop
What is a sure sign your training session needs modifications?
Participant Management Workshop
If your participants fall asleep, it's a sure sign your training session needs modifications! Because time is too important to waste on ineffective training; this session will help improve your skills to more effectively manage and facilitate objective-based training sessions.
Learn how to:
- Be aware of different adult learning styles and adapt class to the individual participant's needs
- Engage and motivate individuals
- Utilize group facilitation techniques to maintain a balanced environment (control dominating students, involve reticent learners)
- Convey ideas with poise, confidence, and enthusiasm
- Use presentation tools proficiently in order to avoid disruption in the learning experience
- Engage and motivate your attendees
This workshop is offered at CHART conferences.
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On-the-Job Training Workshop
How do you deliver consistent training in the chaotic on-the-job hospitality enironment?
On-the-Job Training Workshop
The vast majority of hospitality training does not take place in a classroom setting or online, and it’s not delivered by a senior training or HR executive. Most training occurs every minute of every day as supervisors, crew trainers, and experienced employees teach company standards and needed skills to new staff members in our hotels and restaurants. But how is this task accomplished consistently and successfully in the sometimes chaotic work environments of hospitality organizations where business demands can be unpredictable and training time, space, and budgets can be limited?
Topics that this workshop will cover include:
- Characteristics of an effective field trainer who can overcome the obstacles of in-the-job training
- Basic principles of adult learning and how they relate to field-based education
- Training tools used in hotels and restaurants, both traditional and emerging
- Efficiently preparing new hires to become productive team members
- OJT for new product rollouts and new store openings
.
This workshop is offered at CHART conferences.
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Instructional Design Fundamentals Workshop
What is instructional design and how can you use it to improve learning?
Instructional Design Fundamentals Workshop
The most successful training programs are developed using a roadmap that evaluates learning needs from a big picture perspective and zeros in on specific learning objectives before the first word of content is ever written. This workshop will help you get started.
After this session you will be able to:
- Define instructional design and why it’s crucial to your learning efforts
- Use common instructional design models to help you stay on track with development efforts
- Identify project stakeholders and align training curriculum with organizational goals/objectives
- Conduct a needs analysis to diagnose the source and scope of learning problems
- Make appropriate training recommendations based on needs analysis results
- Write targeted instructional objectives that will form the foundation for training content
(This workshop was previously called Program Design)
This workshop is offered at CHART conferences.
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Effective Learning Design Workshop
What are the best methods for shaping raw information into relevant training programs?
Effective Learning Design Workshop
Trainers and instructional designers have to not only understand sometimes complex issues, but also how to clearly explain it to others using the best tools. Shaping raw information into easily digestible, relevant training programs that succeed in transferring learning to the job is a tricky feat. This information-packed workshop will help you do just that.
This session covers the nuts and bolts of training program design, including:
- Adult learning principles and how to apply them to curriculum
- Framework for content design and making training “stick”
- Practical design tips for a variety of training methods
- Learning trends and technologies
- Technical writing and proofreading
- Page/screen layout guidelines
(The workshop was previously called Technical Knowledge)
This workshop is offered at CHART conferences.
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Training Evaluation Workshop
How do you evaluate programs to ensure they are meeting objectives?
Training Evaluation Workshop
Training programs need to constantly adapt to changes in the operational environment and respond to feedback and goals set by executive management. Programs need to be evaluated to ensure they are meeting objectives and in compliance.
This session will give you the tools to:
- Conduct a pilot test of your training program and adjust based on feedback
- Demonstrate the ROI value of a program in clear financial and business terms
- Monitor training to ensure consistent delivery of programs
- Formally conduct evaluations of programs to ensure their effectiveness
- Interpret and act on evaluation results
(This workshop was previously called Process Improvement)
This workshop is offered at CHART conferences.
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Operational Knowledge Workshop
How does your team fit into the company’s overall organizational structure and strategy?
Operational Knowledge Workshop
Successful managers need to understand how their team relates to others and fits into the company’s overall organizational structure and strategy. Operational excellence can be achieved if the team of operators and trainers work together for a common purpose.
After this session, you will learn the importance of:
- Possessing a clear understanding of the organization’s structure
- Reviewing organizational design to id entify adjustments that may lead to greater effectiveness
- Strong awareness of strategic objectives of the organization
- Identifying and selecting training interventions that address company’s goals and objectives
- Ensuring that training programs are designed with a focus on company’s values / guiding principles
- Distinguishing between training solutions and operational roadblock
This workshop is offered at CHART conferences.
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Project Management Workshop
How can you determine which company projects provide the best ROI?
Project Management Workshop
It is critical that managers oversee projects but determine which ones take higher priority and which ones meet objectives and provide the best ROI.
The workshop will teach you how to:
- Identify corporate development needs based on strategic objectives and goals
- Prioritize training development based on a criteria of projects most likely to positively affect the business
- Review projects based on a return on investment model, approving those that deliver positive value
- Coordinate efforts of developers to ensure that projects address training needs and are developed on time and within budget
- Coordinate workflow of designers / trainers to maximize team's focus on key business objectives
- Frequently review training curriculum to ensure that the right programs are being delivered to address company's changing needs
This workshop is offered at CHART conferences.
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Coaching & Development Workshop
What are the most effective methods for helping your staff develop, grow and improve?
Coaching & Development Workshop
A successful training manager must constantly evaluate and give feedback to their staff as well as set goals and provide opportunities for them to develop, grow and improve.
After this session attendees will:
- Demonstrate an awareness of staff member’s strengths and challenges
- Consistently improves skill set of instructional design team and trainers by offering constructive feedback
- Place a high value on the ongoing development of staff
- Delegate challenging projects and tasks to appropriate team members;
- Lead team through strategic planning process to identify specific goals and objectives for their areas
- Provide opportunity for team members to develop by encouraging attendance and conferences, supporting additional formal education or cross-training experiences
Attendees will walk away with greater confidence, ownership and the ability to achieve peak performance.
This workshop is offered at CHART conferences.
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Communication & Influence Workshop
What are the most important aspects of communication and influence at the executive level?
Communication & Influence Workshop
Communication and Influence at the executive level includes providing leadership and preparation through words, actions, expectations and culture.
Participants in this session will:
- Learn four key elements of the Communication and Influence Competency, and supporting behaviors for each
- Evaluate application of these elements through case study evaluation, including successes, opportunities and outcomes
- Self-assess for personal development opportunities in competency elements and behaviors
- Understand and apply basic negotiation techniques
- Broaden ability to link business needs and risks with the organization's and department's mission, vision and values
* Advance preparation required
This workshop is offered at CHART conferences.
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Business Acumen Workshop
How can you become a valuable partner in your company's business strategy?
Business Acumen Workshop
Hone your ability to make profitable business decisions and secure executive buy-in for your programs. This high-level session will help you become a valuable partner in your company's business strategy.
Speak the language of business by:
- Understanding your company's financial metrics and goals
- Demonstrating an in-depth knowledge of HR metrics
- Assisting your organization in achieving it's goals through effective succession planning and talent development
- Building strategic partnerships internally and externally
- Developing business plans that demonstrate ROI
- Effectively developing and communicating the business case to your company's leaders
This workshop is offered at CHART conferences.
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Strategic Planning Workshop
How can you become a closer business partner with leaders in your organization?
Strategic Planning Workshop
You've earned a seat at the strategic table, and this workshop will help you become a closer business partner with leaders in your organization.
This workshop will:
- help you develop corporate plans and provide a strategic viewpoint on projects and tasks to inform others of the impact of various options
- enhance your skills and techniques in effective cross-departmental communication regarding key training initiatives and proactively demonstrating training's value to the organization
- provide tools so you can synthesize large amounts of data and bring clarity to the results of training's efforts
Soon, you will be sought after your expertise on the impact of training and development on company's success
This workshop is offered at CHART conferences.
Training Competency Master Classes
Four Master Classes Help Make Training Stick
Designed for those who have completed all three of the workshops within a role, these in-depth, interactive master classes further hone participants’ skills in a group setting where you practice and get feedback from your peers.
Find the applications below.
- Trainer Role Competency Master Class
- Instructional Designer Role Competency Master Class
- Manager Role Competency Master Class
- Executive Role Competency Master Class
Track Your Progress on the CHART LMS
Our user-friendly Learning Management System, designed by our partner DiscoverLink, allows you an easy way to track your progress through the program and even print certificates of completion on demand.
Participants can simply visit chart.discoverlink.com and enter your email address for both the login and password to access your profile in the LMS.
