Regional Training Forums

Regional Training Forums

CHART's Regional Training Forums (RTFs) ramp up the learning and networking in between face time at conferences. Held in convenient locations across the country, RTFs are a great way for you to build relationships with your fellow training and HR professionals and learn tried and true best practices. Find the one closest to you today! Most of the RTFs are free and nonmembers are welcome as long as they are employed by a restaurant, foodservice, or lodging company and involved in training, so members are welcome to bring others from their company who can benefit from and contribute to the meetings. We currently hold CHART Regional Training Forums in 15 cities nationwide. If you do not see your city listed below and wish to host a meeting in your location, email the CHART office for details on how to get started.


Select a location to view details.

CHART Regional Training Forums Schedule

Virtual RTFCHART Regional Training Forums are free and open to both members and non-members. Anyone employed by a restaurant, foodservice, or lodging company that is actively involved in creating, delivering, or overseeing training, is eligible to attend. For more information or to RSVP to attend, please contact the CHART office at or the individual contact person listed below.



MOBILE, AL | WEDNESDAY, APRIL 12, 2023 | 2:00 PM - 4:00 PM CST

Virtual RTF  Please register in advance.

The PSychology of Memorable PService

Presenter: Kathryn Harris, Corporate Director of Learning & Development, PCH Hotels & Resorts

This CHART Regional Training Forum will not be your typical session. It’s not about what, or how, Learning & Development can teach employees on elevating their PService skills through training. Rather, the focus will be on what Learning & Development can learn from them!

During 2022, PCH Hotels & Resorts, Alabama’s largest hospitality employer, achieved the following prestigious accolades:

  1. Autograph Collection “Hotel of the Year”
    The Grand Hotel Golf Resort and Spa, earned this prestigious best-in-class award amongst 142 other North American Autograph Collection hotels & resorts.
  2. JW Marriott Jr Award for Outstanding Guest experience in ALL hotels.
  3. Marriott’s Food & Beverage Award for Outstanding F&B in ALL hotels.
  4. Number One Guest Ranked Company that Operates Eight or More Premium and Luxury Hotels

Anecdotally, when my mother visited Alabama for the first time and toured through several of our hotel locations, she mentioned how amazing our associates were, with respect to PService. She further stated how I must be doing a good job with training them. I quickly responded to her that I had nothing to do with her perception – it is in our associates’ DNA! From the housekeepers, to the president of our company, I have learned so much about PService. I can truly say, after 27 years as a Learning & Development Leader in the Hospitality industry, I am a better person as a result of being a part of this organization.

Our tagline is Hospitality with Heart & Soul. My purpose is to do the research on how to translate the meaning of this tagline to others in order to embed it into our culture through learning.

I am looking forward to sharing some of this research with others to keep memorable PService at top of mind – in our hotels, in our homes and within our communities. We see a lot of memes on social media about kindness – let’s bring it to life through learning!

Since this is a virtual event, all hospitality trainers are invited to attend, regardless of your geographical location. Please register here:


MINNEAPOLIS, MN | THURSDAY, APRIL 20, 2023 | 2:00 PM - 4:00 PM CST

In-person RTF: Crowne Plaza Minneapolis West 3131 Campus Drive, Plymouth MN 
Details and registration information TBA.


NASHVILLE, TN | THURSDAY, APRIL 27, 2023 | 4:00 PM - 5:00 PM CST

In-person RTF: Lumina Foods, 2967 Sidco Dr., Nashville, TN 37204
Topics: Employee Retention Strategies, CHART Conference Learnings & Takeaways

Please RSVP by emailing Anna Mason.


NEW ENGLAND | WEDNESDAY, MAY 3, 2023 | 10:00 AM - 3:00 PM EST

In-person RTF 
Details, location, and registration information TBA.



Virtual RTF 
Topic and registration information TBA.