Training Articles (formerly Member Blog)

In the hospitality industry, success hinges on the latest technology and the timeless art of human connection. A revealing study conducted by CHART and Opus uncovers the vital role of interpersonal skills in creating memorable service experiences. Here's a deeper look at what makes the hospitality sector tick, backed by insights from this research.

During the “AI and Learning Management" breakout in Charlotte, our discussion included the emergence of Artificial Intelligence image generators such as Dall-E on ChatGPT, and how it is revolutionizing hospitality training by providing an accessible, cost-effective means of generating tailor-made visual content. Though getting the results that you want may take some practice, the advantages of using this tool are numerous. Here are a few examples of how trainers can utilize this technology to enhance their training materials.

Modernize your training by transitioning from traditional onboarding to a concept we call "everboarding." This approach employs microlearning and emphasizes continuous growth and development, ensuring that learning is an ongoing process. It also champions inclusivity and reinforces our desired culture, creating an environment where employees can thrive.

As part of my doctoral program, I have spent a lot of time researching frontline leadership development and connecting that to business results. When we think about scaling up the next generation of leaders, it’s time we highlighted the importance of people skills over operational skills, and recognize that so-called "soft skills" are, in fact, leadership skills.

Artificial Intelligence is a tool that can greatly help trainers create training quickly and efficiently, but it needs our help to create the RIGHT training. Leveraging AI in Learning and Development was the topic of a breakout led by Rachael Nemeth and Brea Watkins at the recent Charlotte Hospitality Training Comptencies Conference. Here are some of the key takeaways from that session for getting the most out of AI.

Artificial Intelligence was a hot topic at CHART's recent Charlotte Hospitality Training Competencies Conference! Here is a list of 10 tools that emerged from insights shared during Donna Herbel's /Imagine AI in the Workplace breakout session that could revolutionize your approach to training.

Growth and expansion are often major selling points used to attract ambitious employees, but how can hospitality companies retain promising talent when the expected growth isn’t there? Here are 15 creative ways that companies can invest in their current team through education and culture-building activities that will keep them feeling valued, empowered, and connected even if higher-level roles are limited for the time being.

You might be a futurist, even if you don't realize it! Qualities of futurists include things like inherent curiosity, readiness to innovate and adapt to change, and an ability to study and predict patterns and trends. Does this sound like you and your successful colleagues in L&D?

This Black History month, consider the legacy you leave behind. Consider it in every workshop you facilitate, piece of training content you develop, every manager you onboard, and every employee you recognize. The work we do as trainers not only supports better business operations, but better people.

Launching a franchised restaurant is a venture teeming with both vast opportunities and formidable challenges. A critical aspect of these challenges lies in the role of the franchisor in orchestrating an effective and comprehensive training program that takes into account the long-term success of the brand.

Not only is the highly popular, award-winning TV series, "The Bear," riveting, but the character interactions also show us a lot about team dynamics and leadership. Whether you're part of a corporate team, a small business, or a volunteer group, the lessons embedded in "The Bear" are universally applicable and profoundly insightful.

More and more these days, when someone hears about you, the first place they go to check you out is LinkedIn. And when recruiters are searching for that perfect new job candidate, LinkedIn is their go-to source. Here’s how to best utilize LinkedIn for yourself and to build your career.