Training Articles (formerly Member Blog)

Though trainers typically have mastery over communicating while in their comfort zone of routine training, that confidence doesn't always apply to new topics or situations. How can we approach unfamiliar circumstances but still project a level of confidence that will allow us to capture the attention of those listening, convey our authority, and earn their trust? Here are 8 suggestions you can implement to enhance your speaking abilities and project an assured presence.

Executive presence is more than just how you dress and how you communicate. It's about being your authentic self, with all of the character, substance, and style that comes from putting your BEST self forward. This Pride Month, be bold, be authentic, and be true to yourself.

I am a longtime fan of all things Disney. The sense of fun and magic just can't be equaled. So when I uncovered the elements that make Disney vacations so magical, I decided to implement some of the concepts, practices, and strategies into my own training programs and events. Here are 3 ways I’ve drawn inspiration from Disney to add a little magic to my training.

Working at a job fair may seem like it could be a nice break from your normal routine – a sedate time where you can sit down, catch up on emails, and flip through kitten videos on TikTok. But it should be the opposite – you can turn it into a series of dynamic conversations with a diverse set of individuals that can make a sizable difference for your hotel or restaurant. If you adopt the practices outlined in this article, you create the possibility to really stand out from the competition, connect with the most qualified candidates, and build a strong and engaged workforce for the future.

We all know that Diversity, Equity, and Inclusion are critical topics, but trying to do everything all at once can be overwhelming, and despite good intentions, can lead to failed initiatives. My advice? Focus on Inclusion first. By focusing on Inclusion, we can accelerate, enhance, embed, and cultivate all the other priorities. When we engage Inclusion first, we are looking at our challenge through the RIGHT end of the telescope.

Artificial Intelligence (AI) tools are only as useful as the ways we can leverage them to make our jobs easier and create enhanced experiences for our customers. Here are my top three predictions about the ways that the hospitality training industry will start utilizing AI, and how YOU can unleash the potential of AI to Get More Yes in your career and in your life. Plus, view my personal video invitation to CHART Orlando, where I will be a keynote speaker for the summer Hospitality Training Conference!

Why are so many of us unhappy at work? What needs to change in order to make a difference in employee retention, job performance, and personal wellbeing? Discover the core elements of a happy work culture, as well as the critical importance that leadership behaviors have on creating an engaged and high-performing team.

Employee performance is key to the success of your business. In addition to proper training, they need access to resources that reinforce their learning. Discover how modern technology solutions can help streamline operations, improve learning efficiencies, and deliver high-quality training content that elevates workers to create a positive and unforgettable guest experience.

During the pandemic, hospitality trainers had to figure out effective ways to communicate information to their teams without it costing a lot of money. Let the Wienerschnitzel training team walk you through what they found to be a lasting, effective, and low-cost way to get the message out.

Attending a CHART conference can be life-changing. Hear how what transpired for me at CHART, and the memory of a dear, departed friend, inspired me to chart a new course in life. As hospitality trainers, we are uniquely suited to help others chart their courses as well, and we are in a key position to impact the lives of our employees and the world around us.

As I experienced the three days of CHART’s 103rd hospitality training conference, my fingers were quickly and constantly moving on the Notes app of my iPhone due to some of the amazing soundbites I wanted to capture from the lineup of speakers. Here is what I heard down the Path to Everywhere.

“What Makes You Happy?” We were asked to answer this question but could NOT say family or children (fur or human). It was shocking how quiet the room became when we had to think about what brings us joy besides our relationships. Here are Nadine's top 5 tips for a happier mindset.