Training Articles (formerly Member Blog)

Managing food costs isn’t about reinventing the wheel. It’s about doing the basics and doing them well. So, here’s a no-nonsense guide on what you need to do to keep that food cost in check and make sure your customers are getting top-notch, safe food on their plates.

Removing the roadblocks from your hiring processes can yield major dividends in applicant conversion and talent acquisition results. Taking the time to carefully confirm your in-person and online applications are accessible, efficiently designed, technically sound, and strategically aligned with your employer brand will set you up for hospitality recruiting success.

Let's imagine a scenario in which the EMPLOYEE gets to evaluate the SUPERVISOR's performance. Here are 10 compelling reasons why an employee might decide NOT to fire their boss.

It has been said that the only constant in life is change. With this in mind, being versatile and prioritizing learning allows us to be agile and adaptable, no matter what future skills or abilities might be required.

Your business no doubt relies on technology to keep operations running smoothly and your customers happy. But as your needs evolve and markets shift, there are times when you may have to reconsider your partnerships and potentially part ways with a vendor. If your hotel or restaurant needs to make this type of change, here are ten steps to ensure a graceful separation.

The names we assign to L&D roles are not mere semantics. They carry weight, meaning, and a promise of what one can expect from a professional. In a sector tasked with advancing both individual and organizational growth, it's time that titles evolve to mirror their impactful contributions. Here are some suggestions for titles that carry weight for the L&D roles of tomorrow.

If you had a day become free on your calendar next week, would you choose to spend it developing someone else or developing yourself? While there isn't necessarily a right answer to this question, how you approach and rationalize it is worth considering and discussing with your colleagues.

CHART's two annual conferences share the same mission – to elevate the art of hospitality training and to empower trainers to shape the future of the industry. But each of these gatherings has its own unique flavor, offering a tantalizing array of experiences. Discover the differences – and similarities – between CHART's winter and summer conferences.

Understanding what fear really is and how it physically manifests in the body can help hospitality trainers manage and mitigate tense situations to create more positive and effective work environments for their teams and ultimately enhance the guest experience.

The Service Profit Chain describes the interconnectedness of employee satisfaction to guest experience and company success. It's a model I learned early in my career, with roots that date much further back than that, but is it still relevant today? The short answer is YES, but with some necessary adaptations.

This is the time of year when you may be turning your attention to goals and priorities for 2024. As you are building the business case for initiatives you’ll pursue next year, wouldn’t it be easier to share benchmarks of what others are doing? Be sure to leverage your CHART network for insights as you refine your plans.

Aside from the obvious questions you will ask potential technology partners about cost, implementation time, and features, taking the time to dig deeper with vendors on these additional critical areas will ensure you find the strongest technology partner for your organization's needs.