Training Articles (formerly Member Blog)

Your audience may not be as big as Taylor Swift's, but you can still capture some of her secrets for success and incorporate them into your training sessions. Here are 3 things I learned about training from my experience at the Eras Concert.

If you want to breathe new life into your online recruiting process so your teams are fully staffed for the upcoming season, these 5 steps can help get you the results you need.

In the bustling world of hospitality, where the mantra often is "the customer is always right," boundaries can seem like a foreign concept. But as I journeyed through my career, from drive-thrus to the luxury suites, I realized that boundaries are not a hindrance to service excellence; they are, in fact, its very foundation.

A great leader knows that school is never out, and personal development is a never-ending journey. As corporate trainers, we know the importance of being “in” training, and are always looking for ways to grow and evolve. But how do we build the same muscle with our teams? Here are four key “IN” tactics for creating an “in” training culture.

We have been told that "slow and steady wins the race," but after listening to Dr. Pogue's keynote at the Orlando Hospitality Training Conference, I realized that sometimes slow progress is not enough. While incremental improvements still have their place, there are times when more urgent action is needed, and it is necessary to "kick down the door" to enact true radical transformation.

The Orlando Breakout Session, “Implementing a Framework for Developing Engaging and Effective eLearning,” led by Bob Duprey and Felicia White, was an exploration of the applications and challenges of implementing AI in training programs, as well as in-depth discussions about microlearning and engagement. Here are the key points and takeaways from that session.

We're counting down the top 10 most important items that industry employers should include in their online job ads to attract rock-star candidates. Tune in and enjoy this radio-style list as we count down the chart-topping hits of recruiting! 

Embracing diversity, fostering inclusion, and valuing different perspectives helps create an environment that attracts top talent, delights guests, and drives innovation. Instituting a philosophy of "Culture Add" over "Culture Fit" at the hiring stage offers an approach that can be immensely beneficial to organizations in the hospitality sector.

Many, if not most, of our team members and guests have histories of trauma, and the environment and interpersonal interactions can exacerbate the manifestations of trauma. Here’s how to set the tone and support your workforce in practices that are rooted first in empathy, vulnerability, and compassion, not process and procedure.

Is AI the best thing ever or the beginning of a dystopian nightmare? I was resistant until I learned more about AI applications during the "Whose AI Is It Anyway?" session at CHART Seattle. Since then, I have explored and embraced ChatGPT (affectionately known as Chad), and a few other AI tools. Here are some of the tasks Chad and I have been collaborating on, and what I have learned along the way.

The future of artificial intelligence is exciting, but you don't have to wait for some distant time in the future to put AI to work for you! For trainers seeking immediate solutions, you can start finding them today with ChatGPT. Hotel and restaurant professionals can access a wealth of knowledge, guidance, and support to enhance their employee training programs, improve their workplaces, and, as a result, deliver exceptional guest experiences by using the technology that is available to you NOW.

Communication is the lifeblood of an organization, underpinning every aspect of its operations from employee experience and performance, to customer relations, to your company's ability to adapt and innovate. Implementing communication skills training is more than just a business investment—it's an investment in your people, your culture, and your future. Here are 5 critical reasons to invest in communication skills training for your staff.