My 5 Rules for Store Visits

May 02, 2018 | 481 Views

My 5 Rules for Store Visits

Patrick Yearout, FMP, CHT

Director of Innovation, Recruiting and Training | Ivar's & Kidd Valley Restaurants

Like many of my CHART colleagues, I spend a good deal of time in our restaurants for events such as training sessions, product rollouts, and performance audits. Regardless of why I’m visiting, I strive to make it a quality experience that adds value to those Ivar’s locations, and I have found that there are 5 specific actions I can take that will greatly improve my chances of achieving that objective.

I cannot say that I’m 100% successful in following all these actions during each visit (because leaving the phone behind is especially hard), but I do realize that my most rewarding Ivar’s visits are the ones where I adhere to these 5 rules and really can focus on the team and its operation.

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Comments (1)

  1. Wendi Scarborough:
    May 03, 2018 at 01:04 PM

    Patrick,
    Thanks for reminding us of our purpose! Developing our future leaders from within is a huge part of our purpose I believe as Trainers. It's where I got my start and I've never forgotten the mentors and lessons I learned along that path. As a former ops person myself, I too have to practice restraint. Very true that we should not be focusing on the outside world via our tech ball and chain aka cell phone. I plan on making your 5 rules my 5 rules and sharing with my team as well.
    Great blog post!
    Wendi