Robin Lynn O'Connell
Date posted: 08/17/2022
Name: Robin Lynn O'Connell
Title: Learning and Development Professional
Linkedin Profile: https://www.linkedin.com/in/robin-o-connell-1b855186/
Employment type: Full
Area of Expertise: New Restaurant Opening Specialist
Passionate learning and development leader with a background in the restaurant industry and five years of experience developing and implementing training programs that improve retention and employee engagement. Adaptable multitasker with demonstrated success driving sales, increasing productivity, and enhancing guest satisfaction and team member experiences. Flexible problem solver with a proven track record of planning training programs that align with business strategies, creating interactive workshops and eLearning courses, and training teams for new restaurant openings.
Stoney River Steakhouse and Grill | Chesterfield, MO 4/2021 – Present
Server Trainer/Key Hourly Manager
Determine the skill level of new hires and tailor daily training to ensure success. Measure key results and evaluate effectiveness to make ongoing enhancements. Work with management to evaluate new employees and prepare them for their final exams. Assist with day-to-day operations of ensuring guest satisfaction, resolving issues, and serving private dining events, and daily paperwork, such as end-of-night reports, floor plans, and reservations. Manage 15 employees per shift.
§ Increased personal sales by 50% in one year.
Firebirds Wood Fired Grill | Saint Charles, MO 7/2017 – 4/2021
Corporate New Restaurant Opening Trainer (9/2018 – 4/2021)
Traveled with a team of five to new restaurant openings to plan and facilitate training for an average of 75 to 80 new employees. Designed and delivered eLearning courses with LMS digital training content, interactive workshops, and other training programs. Coached and mentored new hires. Held roundtable discussions to review training progress, solidify content for new hires, and identify opportunities for improvement. Oversaw compliance adherence for food safety, alcohol, harassment, and other required training. Collaborated with supervisors to assess impact of training programs on employee performance. Worked with teams and supervisors after opening to continually update course materials and classroom strategies to better improve knowledge retention for successful openings.
§ Improved training adaptation and increased staff retention to about 40% by improving the hiring process and re-designing the training and development program. Implemented new technology with LMS systems and better analysis tools.
Certified Trainer and Lead Server (7/2017 – 9/2018)
Conducted and led four-day classes and live on-the-job skills training programs for newly-onboarded front-of-house team members. Coached and mentored new team members, evaluated their progress, and communicated feedback to supervisors.
§ Planned and implemented FISH! philosophy meetings for over 75 employees to create a unified team and boost morale.