Date posted: 08/21/2020
Name: Richard Fletcher
Title: Currently looking
Linkedin Profile: http://www.linkedin.com/in/rjfletcher
Employment type: Full Time or Contract
Area of Expertise: Training Manager, Field Trainer, Project Management, Instructional Design, Trainer
Past titles: VP Talent Management, Sr. Director, OD, Director of Training
Past employers: Krystal Restaurants, Zaxby’s Franchising, Sprint PCS, Wolf Camera
Area of Expertise: talent management, training, strategic planning, performance improvement, leadership development, instructional design, learning technologies, change management, project management
Award-winning record of success managing enterprise training and talent development departments, with special expertise in the retail and restaurant sectors. Excel at strategy, designing training curricula and programs, and evaluating training results. Successful at building and leading top-performing teams, improving training compliance as much as 300%, driving CAGR by up to 13.6%, and increasing customer satisfaction rates by 6% points. Previously saved millions of dollars in training costs, implemented critical learning tools, and oversaw employee education for as many as 20,000 employees.
- Three-time winner of ATD Best award at different companies for innovative and effective training programs that increased training compliance, built sales, reduced turnover, and saved millions of dollars in training expenses.
- Founded three training departments and trained in the areas of Sales, Product Training, Retail Management, Restaurant Management, Software, Customer Service, Quality Assurance, Maintenance, and Train-the-Trainer.
- Increased sales from $12 million to $20 million in one region within a four-year period.