Jennifer Johnston

Talent Details

Date posted: 08/28/2020

Name: Jennifer Johnston

Title: Sr. Trainer/Facilitator/Instructional Designer


Linkedin Profile:

Employment type: Full

Location: Florida

Area of Expertise: Trainer

Professional Highlights

Past Employer:  Red Lobster (department eliminated due to Covid-19)

Previous Role: Senior Training Specialist

  • Demonstrated excellence in customer service/support – using caring and empathy, resolves challenges to retain customer loyalty, supported 704+ restaurant leadership teams in the US and Canada
  • Facilitated engaging workshops and training sessions for Managers and General Managers
  • Facilitated sessions at Annual Leaadership Conferences
  • Facilitated vertual meetings using Zoom
  • Managed LMS forums, created programs and courses, assigned users and provided reports as needed (SchooX)
  • Partnered with other departments and Operations to complete training needs analysis and provide ongoing support as needed
  • Created strong, long-term relationships with internal and external stakeholders
  • Managed the New Director Orientation Program and New GM Orientation/Training
    • Design
    • Logistics
    • Scheduling
  • Designed/managed online training modules for Certified Restaurant Supervisor, Manager-In-Training and General Manager Training (Articulate Rise)
  • Supported New Restaurant Openings
  • Managed travel and transportation planning and logistics communications for five Annual Leadership Conferences
  • Created registration websites using Cvent Express
  • Proficient in Word, Powerpoint, Outlook and Excel

Other Experience

Culinary Deployment Assistant at the Red Lobster Culinary Center (3 years)

  • Liason between chefs and operations, created and tested training aids and recipes during test through roll-out

Restaurant Manager: Culinary, Service and Beverage & Hospitality (7 years)

Recent Education

American Hotel & Lodging Education Institute: Certificate – Certified Hospitality Trainer (CHT) 2016-2021

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