Jennifer Johnston
Talent Details
Date posted: 08/28/2020
Name: Jennifer Johnston
Title: Sr. Trainer/Facilitator/Instructional Designer
Email: jbjtrainer@gmail.com
Linkedin Profile: http://www.linkedin.com/in/jennifer-johnston-cht
Employment type: Full
Location: Florida
Area of Expertise: Trainer
Professional Highlights
Past Employer: Red Lobster (department eliminated due to Covid-19)
Previous Role: Senior Training Specialist
- Demonstrated excellence in customer service/support – using caring and empathy, resolves challenges to retain customer loyalty, supported 704+ restaurant leadership teams in the US and Canada
- Facilitated engaging workshops and training sessions for Managers and General Managers
- Facilitated sessions at Annual Leaadership Conferences
- Facilitated vertual meetings using Zoom
- Managed LMS forums, created programs and courses, assigned users and provided reports as needed (SchooX)
- Partnered with other departments and Operations to complete training needs analysis and provide ongoing support as needed
- Created strong, long-term relationships with internal and external stakeholders
- Managed the New Director Orientation Program and New GM Orientation/Training
- Design
- Logistics
- Scheduling
- Designed/managed online training modules for Certified Restaurant Supervisor, Manager-In-Training and General Manager Training (Articulate Rise)
- Supported New Restaurant Openings
- Managed travel and transportation planning and logistics communications for five Annual Leadership Conferences
- Created registration websites using Cvent Express
- Proficient in Word, Powerpoint, Outlook and Excel
Other Experience
Culinary Deployment Assistant at the Red Lobster Culinary Center (3 years)
- Liason between chefs and operations, created and tested training aids and recipes during test through roll-out
Restaurant Manager: Culinary, Service and Beverage & Hospitality (7 years)
Recent Education
American Hotel & Lodging Education Institute: Certificate – Certified Hospitality Trainer (CHT) 2016-2021