Jennifer Johnston

Talent Details

Date posted: 08/28/2020

Name: Jennifer Johnston

Title: Sr. Trainer/Facilitator/Instructional Designer

Email: jbjtrainer@gmail.com

Linkedin Profile: http://www.linkedin.com/in/jennifer-johnston-cht

Employment type: Full

Location: Florida

Area of Expertise: Trainer

Past Employer: Red Lobster (department eliminated due to Covid-19)

Previous Role: Senior Training Specialist

Demonstrated excellence in customer service/support – using caring and empathy, resolves challenges to retain customer loyalty, supported 704+ restaurant leadership teams in the US and Canada
Facilitated engaging workshops and training sessions for Managers and General Managers
Facilitated sessions at Annual Leaadership Conferences
Facilitated vertual meetings using Zoom
Managed LMS forums, created programs and courses, assigned users and provided reports as needed (SchooX)
Partnered with other departments and Operations to complete training needs analysis and provide ongoing support as needed
Created strong, long-term relationships with internal and external stakeholders
Managed the New Director Orientation Program and New GM Orientation/Training
- Design
- Logistics
- Scheduling
Designed/managed online training modules for Certified Restaurant Supervisor, Manager-In-Training and General Manager Training (Articulate Rise)
Supported New Restaurant Openings
Managed travel and transportation planning and logistics communications for five Annual Leadership Conferences
Created registration websites using Cvent Express
Proficient in Word, Powerpoint, Outlook and Excel

Other Experience

Culinary Deployment Assistant at the Red Lobster Culinary Center (3 years)

Liason between chefs and operations, created and tested training aids and recipes during test through roll-out

Restaurant Manager: Culinary, Service and Beverage & Hospitality (7 years)

Recent Education

American Hotel & Lodging Education Institute: Certificate – Certified Hospitality Trainer (CHT) 2016-2021