So much has changed since April 2020 that an update to the New Rules of Leadership in a Post-coronavirus World was in order. Read on for a current take on the silver linings, opportunities, key learnings, and lessons in leadership for hospitality trainers in a world defined by change.Read more
The hospitality industry and the communities they serve are wonderfully diverse. But where differing viewpoints and subconscious biases intersect, occasional cross-cultural conflict is sure to arise between guests and employees, and among guests. Here are some ways to anticipate and prevent potential conflicts, and practical tips to de-escalate tense situations when they occur.Read more
Like many frontline customer-focused businesses, Krispy Kreme had to throw out all the rules when it came to COVID-19. Employees were working fewer hours and working less and less onsite—and yet Senior Instructional Designer Tim Gwynn and Training Specialist Toni Lamb still had critical training content to deliver.Read more
Being intentional with your attention is about the choices you make and the actions you take. You only have time to do what matters, so prioritize your priorities, beginning with a 15-minute daily strategic appointment with yourself!Read more
We all have the ability and the responsibility to become more aware of our own biases and work to change them. The hospitality industry and hospitality trainers, in particular, are poised to have a positive influence on diversity and inclusion efforts in their own organizations. The work begins with intentionally managing individual and organizational unconscious biases.Read more
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