This topic, presented by Serah Morrissey in Nashville, is very timely and not as controversial as you might think. Here are some practical tips to get you started in a more relevant and engaging approach to feedback.Read more
When your staff is highly committed, customer satisfaction levels rise and there is proven positive impact to your bottom line. Organizations with a high level of employee engagement outperform others by 147% in earnings per share. Here are 5 tips to help you increase your team's engagement.Read more
Curt Archambault of People & Performance Strategies recently attended the CHART 98 Hospitality Training Conference in Nashville. He gives his summary of the conference, topics and the value of professional development.Read more
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