The Washington Hospitality Association's Marianne Scholl recently interviewed me about what the tight labor market means for the hospitality industry. We talked about everything from the no-call, no-show interview to advice on how to recruit. I hope you find a nugget of information in the conversation that helps you deal with this challenge as well.Read more
Most of us in the hospitality training or operations support business have performed store evaluations at one time or another. We gathered our clipboard and pens, loaded up our ten-page checklist, and then lurked through one of our hotels or restaurants to rate a million different items on a scale of 1 to 5.Read more
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