In January, I once again had the opportunity to attend TDn2K’s Global Best Practices Conference. The timing allowed reflection and alignment for our team’s work in 2019. During the conference, I was invited to a breakfast where Gallup provided invaluable insight into their work within our industry, GM Connect. The Gallup research is very insightful in regards to General Manager (GM) engagement, retention, and links to overall top quartile performance for the industry. My conference notes highlighted these three key aspects of engagement.Read more
An economic downturn will be coming eventually (with predictions ranging from “very soon” to “within the next few years”), and for those of you who weren’t yet working in the industry during the last one a decade ago, there were some pretty brutal headcount and budget cuts in hospitality training departments. What can you do to help protect your career as a trainer before the next recession hits?Read more
Countless sexual harassment allegations have surfaced in the entertainment industry, which has prompted outrage throughout many other industries. Sexual harassment is, unfortunately, not limited to any segment, and the hospitality industry is no stranger to sexual misconduct. According by a report by the US Equal Employment Opportunity Commission, restaurant workers file more sexual harassment claims than any other industry.Read more
How can you improve your odds of becoming the next potential winning candidate in your future career path? In this brief CHART Talks video, Kate shares some valuable, and sometimes forgotten, tips on what she believes are important to-dos in your current position and how to get recognized over others. Don't ever throw away your next shot at being the next perfect candidate.Read more
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