Member Blog

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared on training tools and technology.

When it comes to training—and trainers—people and horses have a lot in common. When considering the principals of effective training, hospitality trainers can learn a lot from a visit to Churchill Downs.

A healthy approach to diversity and inclusion is critical to the success of the hospitality industry. How can hospitality trainers embrace the changing face of our country and help level the playing field for all employees and all customers? Find out in this brief CHART Talks video.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared to drive team member engagement.

John Alexander draws from his personal experience with Parkinson's Disease to illustrate the concept of course correction in this inspirational CHART Talk. While we can train for perfection, we must also be prepared to adjust for reality.

On-the-job training represents a huge percentage of the overall training that goes on in hospitality. But how confident are you that this type of training is being delivered properly and consistently in your organization? Here are two suggestions to improve your company's OJT.

Are others waiting for you to make a move so they can advance? Just like the grade school lunch line, leaders at the head of the line determine how fast the line moves, and holding it up means that someone in the back is going hungry. It's the leader's duty to make space for those who are following.

This topic, presented by Serah Morrissey in Nashville, is very timely and not as controversial as you might think. Here are some practical tips to get you started in a more relevant and engaging approach to feedback.

When your staff is highly committed, customer satisfaction levels rise and there is proven positive impact to your bottom line. Organizations with a high level of employee engagement outperform others by 147% in earnings per share. Here are 5 tips to help you increase your team's engagement.

Curt Archambault of People & Performance Strategies recently attended the CHART 98 Hospitality Training Conference in Nashville. He gives his summary of the conference, topics and the value of professional development.

The Washington Hospitality Association's Marianne Scholl recently interviewed me about what the tight labor market means for the hospitality industry. We talked about everything from the no-call, no-show interview to advice on how to recruit. I hope you find a nugget of information in the conversation that helps you deal with this challenge as well.

Most of us in the hospitality training or operations support business have performed store evaluations at one time or another. We gathered our clipboard and pens, loaded up our ten-page checklist, and then lurked through one of our hotels or restaurants to rate a million different items on a scale of 1 to 5.