Member Blog

Thought leadership from the brightest minds in hospitality training. Subscribe to our Training Flash E-Newsletter to get the latest articles right in your inbox.

Culture Reset: Strengthening Your Business from the Inside Out—Session Recap from CHART Austin

The breakout, Culture Reset: Strengthening Your Business from the Inside Out, was presented by Braxton Luzier at CHART Austin. Good culture drives engagement, performance, and retention, and is perceived by every guest who walks through the door. Here are the four phases of optimizing your restaurant's culture.

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5 Ways to Compete for Talent in the Gig Economy

As the hospitality industry continues to face staffing shortages, restaurants need to find ways to compete for talent against so-called "gig work." While gig work is appealing for its flexibility, there are substantial disadvantages as well. The opportunity for restaurants, then, is to find ways to mimic the advantages of gig work while also highlighting their own advantages over the gig economy. Here are five key ideas restaurants can implement to compete for talent in the gig economy.

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Corporate Training is Broken

A training revolution is required if we are to have any hope of reaching and engaging today’s workforce. Employers will have to revise both the content and delivery of their training programs to adapt to this new audience. Here are a few personal observations and proven best practices to help you overhaul your company's approach to training and development.

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Who Ya Gonna Call? 10 Sources for Finding Tech Vendors

One of the big challenges when it’s time for your team to make an investment in technology is to figure out who you should be considering as a vendor (and which companies you should avoid). Here are the 10 sources I use to efficiently develop my shortlist of tech suppliers.

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Understanding and Measuring Culture: Session Recap from CHART Austin

The breakout, Training Data Analytics: Measuring the Bottom Line Impact of a Good Company Culture, was presented by Carlo Cesario and Joe Wagner at CHART Austin. Participants took part in a hands-on exercise to identify ways to quantify and measure the impact of culture on their own organizations. Here are my key takeaways from this session.

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5 Ways to Create a Gender-inclusive Workplace

Hospitality companies will often go to great lengths to ensure that guests feel welcome, appreciated, and comfortable, but can they say the same about all their employees, especially the growing number of workers who are gender-nonconforming? Here are 5 suggestions you can use to start creating a more inclusive workplace for gender-diverse individuals.

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[Interview] Kelly McCutcheon Busts a Popular Training Myth and Shares Her Cringiest Moment

In this Member Spotlight, Kelly shares her first encounter with restaurant lingo, the three reasons that things don't get done, and the training myth she wants to bust.

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Increasing Learning Engagement and Retention with a Certified Peer Trainer Program

A certified trainer program can give existing hourly employees an opportunity for growth and the skills, knowledge, and tools that they need to rapidly onboard new employees. Here are five key components of a certified trainer program that can decrease time to productivity, enhance employee experience and engagement, and ultimately increase retention.

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CHART PresidenTalks: A Thirst for Content

It doesn't matter what stage you're at in your career or what your specific training need or challenge is—CHART has you covered. Check out all of the resources available to you through CHART, and quench your thirst for information!

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[Interview] Nadine Willems-Antersijn Believes There Is One Trait All Hospitality Trainers Need To Have

In this Member Spotlight, Nadine talks about nerves, being prepared, and the one piece of advice she believes all hospitality trainers need.

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If Not You…Who? A PROUD Message About the Importance of Authenticity

The June 1969 Stonewall Uprising set the foundation for LGBTQA+ individuals to live openly—to be themselves, and the movement also helped to create space for many beyond this community to be authentic to themselves as well. When you live and lead authentically, you give others permission to do the same. A huge part of what makes you successful as a trainer, especially in the hospitality industry, is…YOU. And if you are not going to be you...who will?

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[Interview] Jay Hartwig Has a Message for His Younger Trainer Self and New Trainers Everywhere

In this Member Spotlight, Jay talks about that feeling of having a trainee "get it," the significance of his lanyard, and what advice he would give to his younger training self.

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