Member Blog

During the pandemic, hospitality trainers had to figure out effective ways to communicate information to their teams without it costing a lot of money. Let the Wienerschnitzel training team walk you through what they found to be a lasting, effective, and low-cost way to get the message out.

Attending a CHART conference can be life-changing. Hear how what transpired for me at CHART, and the memory of a dear, departed friend, inspired me to chart a new course in life. As hospitality trainers, we are uniquely suited to help others chart their courses as well, and we are in a key position to impact the lives of our employees and the world around us.

As I experienced the three days of CHART’s 103rd hospitality training conference, my fingers were quickly and constantly moving on the Notes app of my iPhone due to some of the amazing soundbites I wanted to capture from the lineup of speakers. Here is what I heard down the Path to Everywhere.

“What Makes You Happy?” We were asked to answer this question but could NOT say family or children (fur or human). It was shocking how quiet the room became when we had to think about what brings us joy besides our relationships. Here are Nadine's top 5 tips for a happier mindset.

An important function of L&D is designing training that not only results in effective, confident team members, but also helps with retention. Today's workforce wants to know how they fit into the team and why their role is important. To improve consistency in training and integrate our Values, Mission, and Vision, we developed the "ATE" framework: educATE, elevATE, motivATE, integrATE, celebrATE, and inculcATE.

February is Black History Month. Let's take this opportunity to recognize and appreciate the pioneering contributions made by African Americans in the hotel and restaurant industry. These individuals, along with many others, planted the trees in whose shade all of us working in the hospitality industry stand today.

Hope-centered leadership is the three-part combination of goals, pathways, and agency. As stress and overwhelm have elevated in hospitality, we can turn them around by applying simple strategies to set expectations and encourage belief in achieving our collective goals. Here are strategies you can use to produce positive and rapid results by harnessing hope.

Tumultuous upsets to the hospitality industry's labor pool have caused lost institutional knowledge, holes in succession, and significant skill gaps in new people who have not “come up” through the industry. Here is how we used training to upskill promising Assistant General Managers, resulting in a 91% retention rate of the program’s promotion-ready graduates.

There is no better time than January to revisit the "Word of the Year" tradition, and how it can positively impact your team and your own mindset. Having a word of the year over the last two years has helped my team find direction, humor, purpose, and helped bring us closer together.

You have a few qualified applicants for your open positions- so far so good! But how do you convert these fresh faces from candidates to new hires? Here are 8 ways you can increase the odds that they will say "yes" to your job offer.

Whether you’re a youth sports coach, instructional designer, or someone who creates training for your organization, the same key principles can improve learning and retention. Here are my top tips for engaging and coaching learners of all ages, skill levels, and training objectives.

As I went through the process of drafting my fantasy football team this year, I couldn’t help but think about how this applies to “drafting” and managing the teams in our restaurants and hotels. By applying some of the principles from fantasy sports to our "real world" hospitality teams, we can engage players with a diverse skillset to align on goals, drive results, and ultimately bring home the “W” for our teams and guests.