Member Blog

Thought leadership from the brightest minds in hospitality training. Subscribe to our Training Flash E-Newsletter to get the latest articles right in your inbox.

What I Heard Down the Path to Everywhere

As I experienced the three days of CHART’s 103rd hospitality training conference, my fingers were quickly and constantly moving on the Notes app of my iPhone due to some of the amazing soundbites I wanted to capture from the lineup of speakers. Here is what I heard down the Path to Everywhere.

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Mindset Matters - Session Recap from CHART Seattle

“What Makes You Happy?” We were asked to answer this question but could NOT say family or children (fur or human). It was shocking how quiet the room became when we had to think about what brings us joy besides our relationships. Here are Nadine's top 5 tips for a happier mindset.

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ATE Steps to Energizing Performance in the Employee Lifecycle

An important function of L&D is designing training that not only results in effective, confident team members, but also helps with retention. Today's workforce wants to know how they fit into the team and why their role is important. To improve consistency in training and integrate our Values, Mission, and Vision, we developed the "ATE" framework: educATE, elevATE, motivATE, integrATE, celebrATE, and inculcATE.

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Standing in the Shade: Remembering Pioneering African Americans in Hospitality

February is Black History Month. Let's take this opportunity to recognize and appreciate the pioneering contributions made by African Americans in the hotel and restaurant industry. These individuals, along with many others, planted the trees in whose shade all of us working in the hospitality industry stand today.

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Stay Lit: Leveraging Hope-centered Leadership to Prevent Burnout

Hope-centered leadership is the three-part combination of goals, pathways, and agency. As stress and overwhelm have elevated in hospitality, we can turn them around by applying simple strategies to set expectations and encourage belief in achieving our collective goals. Here are strategies you can use to produce positive and rapid results by harnessing hope.

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Apprentice and Mentor Program Helps Grow a Talented, Certified Workforce

Tumultuous upsets to the hospitality industry's labor pool have caused lost institutional knowledge, holes in succession, and significant skill gaps in new people who have not “come up” through the industry. Here is how we used training to upskill promising Assistant General Managers, resulting in a 91% retention rate of the program’s promotion-ready graduates.

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How One Word Can Create a Mindset That Sticks

There is no better time than January to revisit the "Word of the Year" tradition, and how it can positively impact your team and your own mindset. Having a word of the year over the last two years has helped my team find direction, humor, purpose, and helped bring us closer together.

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8 Ways to Ensure Job Applicants Say “Yes” to Your Offer

You have a few qualified applicants for your open positions- so far so good! But how do you convert these fresh faces from candidates to new hires? Here are 8 ways you can increase the odds that they will say "yes" to your job offer.

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How the Principles of Coaching Youth Sports Apply to Learning Design

Whether you’re a youth sports coach, instructional designer, or someone who creates training for your organization, the same key principles can improve learning and retention. Here are my top tips for engaging and coaching learners of all ages, skill levels, and training objectives.

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Recruiting, Drafting, Coaching – Applying Fantasy Football Methods to Your Team for the “W”

As I went through the process of drafting my fantasy football team this year, I couldn’t help but think about how this applies to “drafting” and managing the teams in our restaurants and hotels. By applying some of the principles from fantasy sports to our "real world" hospitality teams, we can engage players with a diverse skillset to align on goals, drive results, and ultimately bring home the “W” for our teams and guests.

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He Said, He Said

If you can only go to one CHART conference per year, should it be winter or summer? The age-old debate has flared up again. Here is my perspective, advocating for the winter conference, while Gabe Hosler counters that the summer event would prove more valuable for attendees.

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Icebreakers Can Ease Social Anxiety, Engage Your Teams

Icebreakers are an underutilized tool, yet are so valuable to defeat social anxiety, warm up the group, and get everyone connected and engaged. Here are 7 of my go-to icebreakers that work every time.

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