Donna Herbel, FMP, SPHR
Learning Strategist | Blue Phoenix Learning
Posted on Nov 11, 2024 | 745 Views
In this CHART Talks Video, Donna Herbel recounts an experience of being mistaken for an employee at a store due to her friendly demeanor, going so far as to say "no, I don't work here, but how can I help?" which led to a broader discussion of hospitality. She believes that hospitality trainers have a superpower! We have collectively cracked the code on what hospitality means, and it comes down to establishing a connection, prioritizing clear communication, and seeking opportunities to be kind and create community. Hospitality is not just a profession but a way of life, and the world needs more of it. So go out and spread your superpower of hospitality not only in your professional life, but also into the world.
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