Training Articles (formerly Member Blog)

Whether looking to enhance your professional interactions or deepen personal connections, the breakout presented by Corban Nichols and James Frank at the recent Hospitality Training Conference had something valuable for everyone. Here are my key takeaways from the session.

The cornerstone of accountability is clearly defining the desired results, and then using these goals to inform strategy and process. Here is a seven-step process to keep focused on the results you want and help develop the accountability among your entire team to work together to achieve them.

Over the past two years, Pyramid Global Hospitality associates have completed 575,000 online courses, averaging about 37 courses per associate. This impressive feat has led to leaders receiving $2.5 million in bonuses as an incentive for their engagement in the learning process. To overcome manager resistance to the change, the organization implemented several strategies: Accessibility, Integration, Required Training, and Learning Paths. View this CHART Talks Video to get tips on fostering a culture of learning in your own organization by incentivizing participation. After all, money talks!

It’s not enough to simply list the potential future opportunities available for team members in a career path or career ladder scenario. You should also be actively helping your employees to move along that path or up that ladder with a robust career advancement engine. Just like an engine propels a vehicle forward, your company’s career advancement engine drives workers toward their professional goals. It ignites their potential, fuels their ambition, and ensures they reach their destinations equipped and ready for those new challenges. Here are some tips and best practices for developing and implementing a career advancement engine in your organization.

My team and I attended a recent CHART Regional Training Forum (RTF) in Atlanta, where Rachael Nemeth led a session on Artificial Intelligence. Immediately, I saw my team light up with questions, ideas, curiosity, creativity, and enthusiasm. This experience reinforced my belief that team learning can be an important tool to help develop camaraderie, unlock potential, spur innovation, and drive organizational change.

By aligning training efforts with business objectives and effectively communicating value, L&D leaders can more easily secure resources and executive buy-in for training initiatives. At the recent CHART 106 Hospitality Training Conference in Chicago, a panel of L&D leaders discussed their approach to earning a seat at the executive table. Here are the top 6 takeaways that arose from the discussion.

Convincing someone of your perspective is not about conquering or overcoming the other person, it is about finding a common truth and overcoming WITH them. The tactics shared in this CHART Talk only work if you connect with who the other person is and what they believe is the source of their truth. To convince someone, says Aaron, you must first connect or bind yourself with them and then lay out the facts as they relate to your common truth.

Workers are stressed and anxious, they feel undervalued, and according to a recent study, almost 80% say they're considering quitting their job because of it. This alarming statistic should make employers sit up and pay attention! Making employees feel valued and taking care of their well-being should be a priority for businesses, and luckily, there are easy–and free–steps you can take right now toward that goal.

New CHART President Felicia White reflects on Christy Uffelman's keynote at CHART 106 Chicago. In the session, participants were encouraged to open up and be vulnerable in order to create space for authentic expression, reflection, and behavior change.

The July 2024 Regional Training Forum in Orlando was a lively exploration of Artificial Intelligence in Learning & Development. We discussed current familiarity and challenges, then talked about how to get the most out of AI by framing and crafting the perfect prompt. Check out these takeaways and best practices, plus new ways to think about utilizing AI tools beyond content creation.

By thoughtfully constructing an employee meal program, hospitality businesses can create a win-win situation. Staff members receive a tangible, daily benefit that improves their work experience, while employers gain a more satisfied, knowledgeable, and loyal workforce. In an industry where the quality of service can make or break a business, investing in your team through something as fundamental as a good meal can pay dividends in the long run.

Just as a cruise requires careful planning, preparation, and a smooth journey to ensure guests have the time of their lives, so does the onboarding process for your new team members. From pre-boarding to disembarking, every step is about ensuring your new team members are set up for success and supported throughout their journey with your company. Keeping the journey engaging ensures that your new hire will enjoy the ride and stick around for the long haul.