Member Blog

by John Isbell...Hello all - this is my first blog since Lisa Marovec asked me if I was interested in writing a blog for the CHART Webite. I am not a great technical writer but I do like to have some fun and there may be an occasional sarcastic quip in there as well. Basically I write like I talk. If we've spoken and you likey - good deal. If not - you may want to stop reading because, seriously, I write like I speak in conversation. In this semi-regular blog we are going to talk about mostly training and business, with alot of the emphasis on hospitality. However those of you who know me know that I will likely digress and talk about all kinds of other stuff - hence the name of the blog!

Board Members Jason Lyon from the Common Man Family of Restaurans and John Kelley from White Castle discuss hiring the right people and diversity training in Fern Glazer's NRN Article:

You won't want to miss these high-energy, short and fun videos done by Legacy Solutions!

CHART's incoming president John Kelley and People Report's Joni Doolin weigh in!

Have you noticed that there has been a decline in team members’ character and ethics? Do you see an increase in selfishness, a “what’s in it for me” attitude? Latimer observed an ethics decline as well and decided to develop a workshop to help move team members into a different way of thinking and acting. This interactive workshop is outlined for easy use.

How you attract, hire, train, develop and treat your front-line employees is commonly known as the one true strategy to provide great guest service. In lieu of managers doing all of the work themselves, a specific culture must be created and fostered to secure commitment from the employees to stick around and deliver the desired service. This takes time and a lot of work.

Every organization undergoes change, like the cliché says,”Change is inevitable.” Change can cause disruption to an organization and compromise its growth. But if managed properly, transition can go smoothly and leave everyone feeling empowered.