Training Articles

Recently, Google has become a dominant player in the customer-generated review space, outpacing the former front-runners. Read on to understand what that means for hospitality professionals, and how responding to customer reviews on Google can impact your business.

What is the hidden meaning and value of an exclamation mark in written communication? What does it say about the message and/or the sender? Learn more in this engaging CHART Talks video.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared around development of Managers in Training.

Omotenashi is a selfless approach to serving others that extends beyond pleasantries and the Western concept of "customer service". It is a culture of unobtrusively anticipating the needs of the customer and seeing to their comfort with sincere care and respect.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared to build and maintain company culture.

How can we utilize emerging consumer technology to solve problems and enhance user experience in the food service and hospitality industries? Rob Grimes uses insights from the 2019 Consumer Electronics Show to explore potentially game-changing new technology in this fast-paced CHART Talks video.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared on training tools and technology.

When it comes to training—and trainers—people and horses have a lot in common. When considering the principals of effective training, hospitality trainers can learn a lot from a visit to Churchill Downs.

A healthy approach to diversity and inclusion is critical to the success of the hospitality industry. How can hospitality trainers embrace the changing face of our country and help level the playing field for all employees and all customers? Find out in this brief CHART Talks video.

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared to drive team member engagement.

John Alexander draws from his personal experience with Parkinson's Disease to illustrate the concept of course correction in this inspirational CHART Talk. While we can train for perfection, we must also be prepared to adjust for reality.

On-the-job training represents a huge percentage of the overall training that goes on in hospitality. But how confident are you that this type of training is being delivered properly and consistently in your organization? Here are two suggestions to improve your company's OJT.